酒店回复: Dear guest,Thank you for your kind review. We are delighted to know that you enjoyed our central location, direct access to The Dubai Mall, and the stunning views of Burj Khalifa. It is also wonderful to hear that you appreciated the quality of our restaurant.We truly value your recommendation and look forward to welcoming you back soon for another memorable stay at Address Dubai Mall.RegardsStefan Masche
酒店回复: Dear guest,Thank you so much for your wonderful feedback and for taking the time to share your experience with us.We’re truly delighted to know that you and your children found our beds and duvets exceptionally comfortable — it’s our pleasure to create a relaxing and restful environment for our guests. We're also glad that you enjoyed the breathtaking view of the Burj Khalifa from your room and found the direct access to Dubai Mall convenient, especially with the variety of dining options including Chinatown.Your kind words about the cleanliness of the hotel and the ease of enjoying the night scenery from our pool area mean a great deal to us. We appreciate your comment regarding the availability of combs and will certainly review this with our team as part of our continuous improvement.We look forward to welcoming you and your family back for another memorable stay.RegardsRaj Seedeeal
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.Please accept our sincere apologies for the discomfort you experienced, particularly regarding the room allocation. We fully understand how important a quiet and restful environment is when traveling with a child, and we regret that the proximity to a lively area impacted your sleep. This is certainly not the experience we strive to provide.We are equally concerned to learn about the missing in-room amenities, the condition of the balcony door, and the breakfast experience not meeting expectations in terms of variety, quality, and service. These matters fall short of our standards, and your comments have been shared with the respective department heads for immediate review and corrective action.While we are pleased that the location was a positive aspect of your stay, we truly regret that the overall experience did not reflect the value and level of service you expected, especially considering the length and rate of your stay.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our hotel.RegardsRaj Seedeeal
酒店回复: Dear guest,Thank you for taking the time to share your detailed feedback. We sincerely regret to hear that your recent experience did not meet your expectations.We understand the inconvenience caused by the late-night noise and the delay in response to your concerns. This is not reflective of the high service standards we strive to uphold, and we have addressed this matter with our relevant teams to ensure improved communication and timely support in the future.Regarding your comments on the location and view, we recognize that perceptions may vary depending on prior travel experiences. However, we truly believe that our direct access to The Dubai Mall and proximity to iconic attractions offers a unique convenience that many guests value.We appreciate your perspective and hope to have the opportunity to better serve you in the future should your travels bring you back to Dubai.RegardsRaj Seedeeal
5.0分
哈利法塔和喷泉景观豪华房
情侣出游
阳台风景绝了！
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酒店回复: Dear guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the stunning balcony view — it truly is one of the highlights of staying with us. Your kind words mean a lot to the team.We look forward to welcoming you back for another memorable stay.RegardsRaj Seedeeal
酒店回复: Dear guest,Thank you for taking the time to share such a thoughtful and comprehensive review of your recent stay at Address Dubai Mall. We are truly delighted to know that you enjoyed the comfort of our Club Room, the convenience of inclusive dining, and the added touches such as welcome amenities and proactive service.Your appreciation of the nutritious meals, rich breakfast variety, and our seamless parking and check-in experience is greatly valued. We're especially pleased that the direct connection to Dubai Mall and the beautiful views of the Burj Khalifa from our infinity pool added to the enjoyment of your stay.It brings us joy to know that our team’s attention to detail and thoughtful service made your stay feel special. We look forward to welcoming you back again during your next visit to Dubai—whether in peak season or off-season.RegardsRaj SeedeealManagement Office
5.0分
哈利法塔和喷泉景观豪华房
家庭亲子
位置十分好，楼下dubaimall。没有中文服务，印巴服务员英文也不是特别好，住客大多是欧美。
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酒店回复: Dear Eric,Thank you for sharing your feedback. We are pleased to know you enjoyed our convenient location directly connected to The Dubai Mall. We have taken note of your comments regarding language assistance and communication, and will review ways to enhance our service to better accommodate our diverse guest profile. We truly appreciate your observations and hope to welcome you back for an improved experience in the future.RegardsRaj SeedeealManagement Office
酒店回复: Dear guest,Thank you for taking the time to share your experience with us. We're thrilled to know you found Address Dubai Mall to be a “very perfect hotel” and that you enjoyed the unbeatable views, superb service, and our direct connection to The Dubai Mall.We also appreciate your feedback regarding the hotel's rear entrance. We understand that its discreet location can occasionally pose a challenge for first-time visitors, and we’re glad our team was able to assist with communicating with taxi drivers to make your arrival smoother. Your comments help us refine the guest experience, and we will certainly look into how we can better support navigation for our visitors.We look forward to welcoming you back soon for another seamless and memorable stay.RegardsRaj Seedeeal
酒店回复: Dear guest,Thank you for sharing your feedback. We sincerely regret to learn about your experience regarding your missing item and any distress this may have caused. Please be assured that the safety and security of our guests and their belongings are of utmost importance to us.Our team takes such matters very seriously, and we have strict protocols in place to assist guests in case of lost or misplaced items. We understand your concerns and apologize if our follow-up did not meet your expectations. We are continuously working on enhancing our security measures and guest support to provide a seamless and worry-free stay.We appreciate your suggestions and will take them into account to improve our services. On a positive note, we are pleased that you found our service and hospitality satisfactory, and we will certainly review areas such as in-room amenities to ensure a better experience for all our guests.If there’s anything further we can do or if you’d like to discuss this matter in more detail, please do not hesitate to contact us directly. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.RegardsRaj SeedeealManagement Office
很不错的市中心酒店，哈利法塔景观很棒，餐饮总体不错，离迪拜购物中心很近，直接可以从唐人街走过去，值得再来一次！
千万不要住这家酒店！！！
这家酒店唯一好的地方就是它的位置！它在迪拜购物中心里面有入口，但再说一遍，它并不是唯一一家与购物中心相连的酒店！
首先，在我们办理入住时（因为我们的航班是凌晨抵达，过了午夜，所以我们提前预订了一晚，以便在实际入住前要求两间房靠近），但入住时他们告诉我们，不仅没有相邻的房间，而且还在不同的楼层！工作人员接着说我们可以升级一间房间到同一楼层！我们照做了！到达升级后的房间后，我们发现房间里有股难闻的味道（像猫尿味或者非常潮湿的味道）！我们要求换房，值班经理没有道歉，也没有承认问题，反而让我们觉得是我们自己的问题，因为我们对房间不满意！后来，当我们旁边的房间空出来时，工作人员告诉我们第二天中午12点左右可以把我妈妈的行李搬过去，但我们一直等到下午1:30才发现前台允许其他客人延迟退房，而且没有人通知我们，所以我们等了一整个上午就为了搬家！前台工作人员还说会帮忙搬家，让我们先出去吃午饭，结果我们晚上回来的时候，不仅我妈妈的房间没搬，而且他们也没有提供任何帮助！而且空调和电视也都有问题！
在我们入住期间，就像我上传的图片一样！这家酒店的客房服务人员似乎缺乏常识！他们总是把我们的个人毛巾拿走去挂浴袍！然后又把我们的毛巾放在浴袍上面！
我们一直在向工作人员反映问题，但什么都没有改变！他们还把淋浴门开着，把湿衣服搭在上面，紧挨着我们的干毛巾！我们要求找经理，但他们似乎只是把我们推给不同的主管！几次之后，他们终于把我们的毛巾洗了烘干了！
有一天晚上我们回来的时候，发现床上有一些不属于我们的头发（如下图所示）！他们没有派经理或任何主管过来，而是只派了一名工作人员来更换床单！
之后，我们要求提前退房并退还剩余住宿费！酒店经理却表示这是平台决定，不是他们的决定！这时我们终于联系到了他们的实际经理！可笑的是，在他们给我们制造了所有麻烦之后，她只愿意免费升级我们其中一间房间，而另一间房间会离得很远！这完全违背了我们要求两间房间靠近的初衷！
当我们拒绝升级后，他们提出的下一个方案是使用行政酒廊，我们只在经理带我们去过一次的时候使用过！食物选择有限而且很难吃！我们也拒绝了她的提议，并坚持要求提前退房并退还剩余住宿费！
我们最终提前退房了（就在第二天），并且仍在协商退款事宜！
如果你喜欢每次外出归来回到房间时都有无尽的“惊喜”，那就试试你的运气吧！
这个酒店的床和被子超级无敌舒服，我跟孩子三个人在早上醒来的时候都舍不得下床，真的特别舒服，很难得在星级酒店遇到这么舒服的床被，房间正对着哈利法塔，景色非常漂亮，酒店的泳池边可以直接拍夜景，很方便，而且酒店有楼层可以直达Dubai mall，唐人街也在里边，吃东西逛都特别方便，酒店很干净，但是迪拜的酒店基本都不提供梳子这个我感觉非常奇怪。
房间楼层安排的很不好，带着孩子还安排了靠近酒吧的楼层，半夜吵到睡不着。酒店房间没有牙刷牙膏梳子等用品，连住三晚每晚近七千人民币，除了位置优势，别的真不推荐。早餐品种单一，口味差，服务一般。阳台门第二天就坏了打不开。
酒店的大厅和其他咖啡店以及公寓共用一层
司机难找是真的难找
入住17层 晚上酒店的大堂隔壁印度餐厅高歌一曲又一曲 唱到当地时间23：40
投诉25分钟 四通电话后才有反馈
已经是中国时间凌晨四点了
花两千块 看个普通到不行的夜景（如果你看过北上广深的夜景 迪拜真的非常非常 soso了 ）
总结：真想看夜景可以预定Dubai mall的餐厅酒吧
图所谓的离商场近 话说回来除非你买2万多的东西 退税还算值得 不然何必花两千多住这个酒店 买完东西暴走拎回去图啥呢？ 旗舰店和国内线下品牌店包邮送到家 也挺香的
不推荐
阳台风景绝了！
服务非常周到，住的是普通的俱乐部房，一晚上三个人三千多，包含了一天三餐，营养丰富，味道也不错特别合适。入住租车都是免费代泊，非常方便。入住时送了欢迎水果，提前提醒冰箱食品收费，房间升级收费等，非常周到。位置很好，早餐品种丰盛，餐厅出去就是无边泳池，很美，游泳就能看到哈法利塔。和Dubai mall直接连通逛起来十分方便。淡季或者非旺季的非常好的选择。感谢🙏
位置十分好，楼下dubaimall。没有中文服务，印巴服务员英文也不是特别好，住客大多是欧美。
非常完美的酒店，楼下就是迪拜购物商场，房间阳台就能看见无敌景观，服务也是超级棒的，酒店的后门有点绕，定位不太明显，打车时司机们都找不到，但酒店门口服务员很多可以把手机交给他们让他们和司机沟通！
本来认为酒店在商场里头，很多顾客都会买东西，基本的财物安全应该是有的，但第二天就发现前一天朋友买的Chanel耳环不见了，酒店说很重视，其实即解决不了问题也不主动follow up。
只能说自己想当然以为他们会有一些保证顾客财务安全的措施，但其实是没有的，所以我们只能自认倒霉再买了一副。⚠️友情提醒大家出门前还是要收好东西，贵重物品随身带，如果买太多东西可以离开前录像，或者本人在房间的时候再找人打扫，避免不必要的损失和误会。
其他整体还可以，服务态度OK，到酒店会有酒店人员接送你上大堂，house keeping也会用浴巾做小动物。免费的水水质一般，第一天没提供牙刷需要主动要。