Disgusting. My bags are ruined because of the smell. It smells like the rug of a house that has been smoked in for 20 years. The staff was nice. I stayed in two different rooms and they both were like that. Stay away. I smelled **** and cigarettes being smoked on both floors I stayed on.
展开
酒店回复: Thank you for your honest and detailed feedback. We're truly sorry for the unacceptable conditions you encountered during your stay. Odors, room cleanliness, and smoke disturbances are serious concerns, and we regret that these issues impacted your experience so severely—even across multiple rooms.While we're glad our staff treated you well, we recognize that hospitality must extend beyond service to the environment itself. Your comments are being escalated to management for immediate review and corrective action.We appreciate you bringing this to our attention and deeply regret the inconvenience caused.
5.0分
其他
展开
Great stay overall.
Everything was wonderful until thr toilet almost overflowed. The day person placed the plunger outside her door. We picked it up after breakfast. She ran out of potatoes and took a long time to put more out.
Lori checked us in and she was very friendly and talkative. I loved it. A little short on popcorn, not enough for two bags. The lemon water was delicious.
Overall. I love a king sized bed. They're not available in the neighboring hotels. Lori gave me my rewards points. I did appreciate that.
3.0分
其他
Toilet not working when we arrived. Coffee cold. Limited breakfast selections. Paper thin walls. Heard TV most of the night from next door guest.
5.0分
其他
展开
Peaceful night.
This was a quiet night before returning home from a concert. The lady at the desk was very nice. The lemon water was great. The popcorn was fresh. It was late but she was very pleasant. The room was good, clean and quiet. We rested very well. The area had e everything needed
Will definitely stay there again
展开
酒店回复: Thank you so much for sharing this thoughtful review! We're delighted to hear that your stay provided the perfect wind-down after a concert. It’s wonderful to know our front desk team made a late night feel warm and welcoming—and we’re glad the lemon water and fresh popcorn hit the spot!Clean, quiet rooms and a well-equipped location are exactly what we aim to deliver, and it’s great to hear we met your expectations. We truly appreciate your kind words and look forward to welcoming you back whenever you're in the area. Safe travels until then!
4.0分
家庭亲子
Staff was nice, check in and out was easy. We stay here often and have never had any issues.
展开
酒店回复: Thank you for your continued trust and loyalty—it means a great deal to all of us at Comfort Inn Garner. We're glad to hear that our team consistently delivers smooth check-ins and friendly service, and that your stays have been issue-free. That kind of consistency is exactly what we strive for.We look forward to welcoming you back again soon. If there's ever anything we can do to make your experience even better, we're always here to listen and improve.
3.0分
其他
展开
There is a big problem with this hotel. There are two Comfort hotels in the area. The name of each hotel is so similar that we ended up with reservations a 25 minute drive from the place we were visiting rather than the expected 8 minutes. I was very upset when I arrived at a hotel thinking I had a room only to be told I was at the wrong location.
展开
酒店回复: Thank you for your continued trust and loyalty—it means a great deal to all of us at Comfort Inn Garner. We're glad to hear that our team consistently delivers smooth check-ins and friendly service, and that your stays have been issue-free. That kind of consistency is exactly what we strive for.We look forward to welcoming you back again soon. If there's ever anything we can do to make your experience even better, we're always here to listen and improve.
5.0分
家庭亲子
The room, hallways, entrance were all immaculate and the staff was super friendly. Bed was comfortable.
3.0分
其他
展开
The treadmill and stationary bike did not function, the space was very small and confined. I was disappointed. Secondly, the air on the second floor was stale and musty. I’ve stayed at many other hotels in my travels and this is one I will not return.
展开
酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay didn’t meet expectations—especially regarding the fitness equipment and air quality on the second floor. That’s not the standard we aim to uphold, and I appreciate you bringing these concerns to our attention.We’ve already begun reviewing the fitness room setup and equipment functionality, and I’ll personally ensure our maintenance team addresses the ventilation issue promptly. Your feedback helps us improve, and while I regret that we missed the mark this time, I hope you’ll consider giving us another chance in the future. If you do, I’d be happy to personally ensure your stay is far more comfortable.
2.0分
其他
展开
Bad hotel
Horrible experience, first there was no power when arrived for check in so we had to leave and wait until 8 pm. They charged my credit card once for the full stay, and then started charging daily because they voided the initial payment. This caused a lot of issues with my card.
The cleaning is awful, floors are dirty and sticky all around the room and hallways.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay.We understand how upsetting it must have been to arrive and find the power out, and we regret the delay it caused in your check-in process. Additionally, we’re very sorry for the confusion and issues related to the billing on your credit card. This is certainly not the experience we aim to provide, and we will be reviewing this matter with our front desk and accounting teams to ensure it is addressed and prevented in the future.We also take your comments about cleanliness very seriously. A clean and comfortable environment is a top priority for us, and we are disappointed to hear that your room and the hallways did not meet those standards. We will be following up with our housekeeping team to ensure immediate improvements are made.Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to provide you with the quality stay you deserve.
2.0分
其他
展开
Dirty room
The floor was dirty... soon as we got in the room my wife saw a nat. I killed a bug crawling on the floor..the couch was dirty. The pull out mattress from the couch was nasty. Fingernail clippings were on the carpet. Just yuck..My wife actually went back home.
展开
酒店回复: Hi Carlton, Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. Cleanliness and guest service are top priorities for us, and we’re disappointed we fell short.We are addressing this with our housekeeping and front desk teams to ensure it doesn’t happen again.We’d appreciate the chance to make things right—please reach out to us directly so we can discuss further.
Disgusting. Stay away.
Disgusting. My bags are ruined because of the smell. It smells like the rug of a house that has been smoked in for 20 years. The staff was nice. I stayed in two different rooms and they both were like that. Stay away. I smelled **** and cigarettes being smoked on both floors I stayed on.
Great stay overall.
Everything was wonderful until thr toilet almost overflowed. The day person placed the plunger outside her door. We picked it up after breakfast. She ran out of potatoes and took a long time to put more out.
Lori checked us in and she was very friendly and talkative. I loved it. A little short on popcorn, not enough for two bags. The lemon water was delicious.
Overall. I love a king sized bed. They're not available in the neighboring hotels. Lori gave me my rewards points. I did appreciate that.
Toilet not working when we arrived. Coffee cold. Limited breakfast selections. Paper thin walls. Heard TV most of the night from next door guest.
Peaceful night.
This was a quiet night before returning home from a concert. The lady at the desk was very nice. The lemon water was great. The popcorn was fresh. It was late but she was very pleasant. The room was good, clean and quiet. We rested very well. The area had e everything needed
Will definitely stay there again
Staff was nice, check in and out was easy. We stay here often and have never had any issues.
There is a big problem with this hotel. There are two Comfort hotels in the area. The name of each hotel is so similar that we ended up with reservations a 25 minute drive from the place we were visiting rather than the expected 8 minutes. I was very upset when I arrived at a hotel thinking I had a room only to be told I was at the wrong location.
The room, hallways, entrance were all immaculate and the staff was super friendly. Bed was comfortable.
The treadmill and stationary bike did not function, the space was very small and confined. I was disappointed. Secondly, the air on the second floor was stale and musty. I’ve stayed at many other hotels in my travels and this is one I will not return.
Bad hotel
Horrible experience, first there was no power when arrived for check in so we had to leave and wait until 8 pm. They charged my credit card once for the full stay, and then started charging daily because they voided the initial payment. This caused a lot of issues with my card.
The cleaning is awful, floors are dirty and sticky all around the room and hallways.
Dirty room
The floor was dirty... soon as we got in the room my wife saw a nat. I killed a bug crawling on the floor..the couch was dirty. The pull out mattress from the couch was nasty. Fingernail clippings were on the carpet. Just yuck..My wife actually went back home.