******* rejected my card even though it was fully funded and valid. I was providing lodging for someone. I wanted to do it digitally but unfortunately I end up having to go to the motel and pay them in person. Not too happy.
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酒店回复: Hello Bill,Thank you for sharing your experience. We understand that payment issues can be frustrating, especially when accommodating others digitally. We appreciate your feedback, and it will be shared with the appropriate teams to improve the booking process. If you have any further questions or concerns, please reach out to management directly for assistance with your specific situation.
1.0分
其他
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We stayed here for KU parents weekend because there were no hotels closer to Lawrence when we booked. Because there was also a race, the price was ridiculous. $885 for two nights. Yet for our nearly thousand dollar stay, we did not have an ounce of warm water for the entire duration of our stay. We tried showering in the morning and in the evening and never once had warm water. I let the front desk know about the problem, for which I was issued a brief apology, nothing else. He also let me know that it was a continuous problem that had been serviced the day before. If you know you have an issue with hot water, and a guest notes it’s an issue during their stay, some type of refund is warranted. I do not recommend.
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酒店回复: Hello Kim,Thank you for sharing your feedback regarding your recent stay. We understand how frustrating it must have been to encounter issues with hot water, especially during an important weekend. Your comments regarding communication with our front desk have been noted, as we value every guest's experience and appreciate insights that help us improve. We will certainly take your feedback into consideration as we continually strive to enhance our services for future guests. Thank you again for your input.
4.0分
家庭亲子
Great place to stay for the Renaissance Fair. It is a very short drive from the fair. Restaurants are nearby. The Hotel was clean and the staff was friendly.
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酒店回复: Hello Melissa,Thank you for your feedback! We're glad to hear you enjoyed your stay and found our location convenient for the Renaissance Fair. It's great to know that you found our hotel clean and our staff friendly. Your positive comments will be shared with our team, as we always strive to provide a comfortable experience for our guests. We look forward to welcoming you back for your next visit!
5.0分
其他
Staff were great. Room was very good and clean. Bed was ok. The hallways had a smell but room was fine. Breakfast was very good.
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酒店回复: Hello Tracy,Thank you for sharing your feedback. We’re glad to hear you enjoyed the staff, cleanliness of the room, and breakfast offerings. Your comments about the hallways have been noted, as we always strive to provide a pleasant environment for our guests. We hope to welcome you back in the future for another enjoyable stay.
3.0分
家庭亲子
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The property looks nice on the outside but the room smelled and the restroom was not in good shape. The tub was chipped in a few places and the pipes going into the toilet were rusty and there was a hole in the wall behind the toilet. The exhaust fan did not work well and we could not open the window because it was sealed with a board and there was no screen on the windows. With a little investment, this place could be really nice.
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酒店回复: Hello Jonathan,Thank you for your feedback regarding your recent stay. We appreciate your observations about the room and restroom conditions. Your comments about the potential for improvement are valuable, and we will ensure that they are forwarded to the appropriate departments for consideration. We hope you will provide us another opportunity in the future to offer a better experience.
3.0分
其他
The last night and morning were pretty noisy. No morning snack for Gluten Free or Keto guests,
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酒店回复: Hello peggy,Thank you for sharing your experiences from your recent stay. We appreciate your feedback regarding the noise levels and snack options for specific dietary needs. Our team is continuously working to enhance guest experiences, and your comments will be taken into account for future improvements. We hope to have the opportunity to provide you with a more enjoyable stay during your next visit.
5.0分
情侣出游
Nice hotel and conveniently located. Breakfast was just okay, but everything else was great!
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酒店回复: Hello Jason,Thank you for your feedback! We're glad to hear that you enjoyed the hotel's location and found your overall experience great. Your comments about breakfast will be shared with our team, as we continuously strive to enhance our offerings. We appreciate your insights and hope to welcome you back to enjoy an even better stay in the future.
4.0分
其他
Parking was good and the staff was very pleasant. They had a reaaly good breakfast service.
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酒店回复: Hello Moiria,Thank you for sharing your positive experience regarding our parking, staff, and breakfast service. We're delighted to hear that our team contributed to your stay in a pleasant way. Your feedback helps us maintain our high standards and ensures that future guests enjoy similar experiences. We hope to welcome you back on your next visit.
3.0分
其他
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Needs attention
The hotel and room were clean. However, for a non-smoking room, there was a heavy smell of smoke in the room. The refrigerator, microwave and desk lamp wete all plugged into a power ***** that was unplugged and required moving the dresser to get to. The shower had great water pressure, but the tub had no anti-skid strips and was a near deathtrap when wet.
We also were not informed of, nor saw any sineage letting us know we would have no housekeeping for the duration of our stay...including refilling coffee.
I'll probably try the Holiday Inn next door next time.
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酒店回复: Hello Amy,Thank you for sharing your assessment. We're pleased to hear that you found the hotel and room clean, and enjoyed the shower's water pressure. Your comments about the smoke smell and housekeeping communication are valuable, and we appreciate your insights on safety features in the bathroom. We strive to create a better experience for our guests, and your feedback will help us improve. We hope to have the opportunity to serve you again in the future and provide a more satisfying stay.
5.0分
其他
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Wonderful Place…
This Hotel is one that if I’m in the area again, I’ll be booking here.
The Hotel itself is very clean. The staff are very personable and professional. We stayed in the room with one king size bed. We were both very impressed with the room from the nice decor to the double doors that separates the “living room” from where we slept. The bed was so comfortable as well as the pillows, and sheets. They had ample towels in all sizes. The water stayed hot for us and it had nice pressure. It is located by the Highway ,but I’m not going to knock it for that. I did hear some cars ,but that’s par for having a convenient location. We didn’t try the other amenities, so I can’t make a review on those.
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酒店回复: Hello Shawna,Thank you for your positive feedback! We're delighted to hear you enjoyed the cleanliness, comfort, and decor of your room, as well as the friendly service from our staff. We appreciate your understanding of our location and hope that you have a chance to explore our amenities during your next visit. We look forward to welcoming you back and providing another enjoyable stay.
******* rejected my card even though it was fully funded and valid. I was providing lodging for someone. I wanted to do it digitally but unfortunately I end up having to go to the motel and pay them in person. Not too happy.
We stayed here for KU parents weekend because there were no hotels closer to Lawrence when we booked. Because there was also a race, the price was ridiculous. $885 for two nights. Yet for our nearly thousand dollar stay, we did not have an ounce of warm water for the entire duration of our stay. We tried showering in the morning and in the evening and never once had warm water. I let the front desk know about the problem, for which I was issued a brief apology, nothing else. He also let me know that it was a continuous problem that had been serviced the day before. If you know you have an issue with hot water, and a guest notes it’s an issue during their stay, some type of refund is warranted. I do not recommend.
Great place to stay for the Renaissance Fair. It is a very short drive from the fair. Restaurants are nearby. The Hotel was clean and the staff was friendly.
Staff were great. Room was very good and clean. Bed was ok. The hallways had a smell but room was fine. Breakfast was very good.
The property looks nice on the outside but the room smelled and the restroom was not in good shape. The tub was chipped in a few places and the pipes going into the toilet were rusty and there was a hole in the wall behind the toilet. The exhaust fan did not work well and we could not open the window because it was sealed with a board and there was no screen on the windows. With a little investment, this place could be really nice.
The last night and morning were pretty noisy. No morning snack for Gluten Free or Keto guests,
Nice hotel and conveniently located. Breakfast was just okay, but everything else was great!
Parking was good and the staff was very pleasant. They had a reaaly good breakfast service.
Needs attention
The hotel and room were clean. However, for a non-smoking room, there was a heavy smell of smoke in the room. The refrigerator, microwave and desk lamp wete all plugged into a power ***** that was unplugged and required moving the dresser to get to. The shower had great water pressure, but the tub had no anti-skid strips and was a near deathtrap when wet.
We also were not informed of, nor saw any sineage letting us know we would have no housekeeping for the duration of our stay...including refilling coffee.
I'll probably try the Holiday Inn next door next time.
Wonderful Place…
This Hotel is one that if I’m in the area again, I’ll be booking here.
The Hotel itself is very clean. The staff are very personable and professional. We stayed in the room with one king size bed. We were both very impressed with the room from the nice decor to the double doors that separates the “living room” from where we slept. The bed was so comfortable as well as the pillows, and sheets. They had ample towels in all sizes. The water stayed hot for us and it had nice pressure. It is located by the Highway ,but I’m not going to knock it for that. I did hear some cars ,but that’s par for having a convenient location. We didn’t try the other amenities, so I can’t make a review on those.