酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE
4.0分
情侣出游
原文
翻译提供方：Google
我发现关注度很好
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, GUEST ASSISTANCE
3.0分
情侣出游
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Staff excellent, friendly. Property feels worn down, very surprised how squeaky the platform of the bed was and how hard the mattress was. Outside hallways just feel rundown.
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酒店回复: Thank you for taking the time to share your feedback. We're truly glad to hear that you found our staff excellent and friendly – we’ll be sure to pass along your kind words to the team.We’re sorry to hear that aspects of your stay didn’t meet expectations. We appreciate your honest comments about the condition of the property, the bed comfort, and the hallways. Your feedback helps us identify areas for improvement, and we’re actively working on updates to enhance the overall guest experience.We hope you’ll consider staying with us again in the future so we can provide a more comfortable and enjoyable stay.Warm regards,Econo Lodge, Garner
1.0分
其他
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I think rooms needs a little renovations. I found a roach and left hours of checking in. The refrigerator in the room was old and broken. The bathroom door the lock was lose and broken.
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酒店回复: Thank you for your feedback, and I sincerely apologize for the experience you had during your stay. We take cleanliness and maintenance very seriously, and I’m truly sorry that we fell short in your case.Finding a roach is absolutely unacceptable, and I’ve already reported this to our pest control team for immediate inspection and treatment. We’re also looking into the issues you mentioned with the refrigerator and bathroom door lock, and I’ve passed this along to our maintenance team to resolve as a priority.We are currently planning some renovations to update our rooms, and your comments help us better prioritize what needs the most attention. I hope you’ll give us another chance in the future to provide a much better experience.
5.0分
家庭亲子
It is a typical hotel, but it is clean, staff is friendly and the room is very roomy. Excellent room for the cost.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge South.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Guest AssistanceEcono Lodge South
3.0分
其他
There was nothing extraordinary. and the cleanliness and amenities were average
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酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear that you found our cleanliness and amenities to be satisfactory, we’re sorry we didn’t exceed your expectations during your stay. We’re always looking for ways to enhance the guest experience, and your comments help us focus on areas for improvement. We hope to have the opportunity to welcome you again and provide a more memorable experience.
4.0分
情侣出游
One of the few hotels in the Raleigh area not located alongside a busy freeway.
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酒店回复: Thank you for your kind words! We're glad you appreciated our peaceful location away from the busy freeways. Providing a quiet and relaxing environment for our guests is something we’re proud of, and it’s great to hear that it made a difference in your stay. We hope to welcome you back again soon!
3.0分
朋友出游
It was a nice room but the breakfast they serve comes from a dollar store very low quality…
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely GUEST ASSISATANCE
5.0分
其他
It was a good stay for a business trip, booking this place from now on
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge South. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We really Appreciate your business with us. We hope to see you again soon. Sincerely, Guest Assistance Econo Lodge South
房间破旧不堪，油漆和装饰斑驳。浴室门背后的门挡经常脱落。淋浴间设计怪异，贝壳形的置物架正中央离地面10英寸，所以你得把脚踝并拢，很不方便。床架无论重心如何移动都会发出噪音。附近是工业区，有垃圾场、公用事业公司的维修场等等。不过一切都还好。前台和清洁人员都很棒。我会再次入住，但可能会让一些客人感到不快。
浴缸需要修理和更多清洁
我发现关注度很好
Staff excellent, friendly. Property feels worn down, very surprised how squeaky the platform of the bed was and how hard the mattress was. Outside hallways just feel rundown.
I think rooms needs a little renovations. I found a roach and left hours of checking in. The refrigerator in the room was old and broken. The bathroom door the lock was lose and broken.
It is a typical hotel, but it is clean, staff is friendly and the room is very roomy. Excellent room for the cost.
There was nothing extraordinary. and the cleanliness and amenities were average
One of the few hotels in the Raleigh area not located alongside a busy freeway.
It was a nice room but the breakfast they serve comes from a dollar store very low quality…
It was a good stay for a business trip, booking this place from now on