酒店回复: Thank you for your feedback! We're glad to hear that your overall experience was okay. We're sorry to hear that the breakfast didn't meet your expectations — we truly appreciate your honesty. Your comments have been shared with our team, and we'll definitely take a closer look to see how we can improve. We hope to have the chance to serve you better in the future.
4.0分
家庭亲子
原文
翻译提供方：Google
浴缸需要修理和更多清洁
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GUEST ASSISATANCE
1.0分
其他
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The room. The bed wasn't attached therefore it rolled easily and the bottom of it was medal so it made noise. The bathroom door was coming apart. Everytime you close it the bottom gets stuck. The bathroom fan don't work. The water from the shower sprays all over the place
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We're sorry to hear that the bed was unstable and noisy, and we will have our maintenance team address this immediately to ensure it is properly fixed. We also regret that the bathroom door and fan did not meet your expectations, and we’ll take care of those issues to avoid any future inconvenience.Regarding the shower, we understand how frustrating it must have been to experience water spraying in all directions, and we’ll investigate that as well to ensure everything is functioning properly.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a more comfortable and pleasant stay in the future.Best regards,
1.0分
家庭亲子
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Room could use a deep cleaning .
Next door neighbor screamed and argued until 3am , I went to the front desk to complain bc we couldn’t sleep and they did nothing .
The even refused to change our room .
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酒店回复: We’re very sorry to hear about your recent experience. Cleanliness and guest comfort are top priorities for us, and it’s disappointing to learn that we fell short in both areas during your stay. We also sincerely apologize that the noise issue was not resolved to your satisfaction. Your feedback has been shared with our housekeeping and front desk teams for immediate review and improvement. We value your comments and hope you’ll give us another opportunity to provide the comfortable, restful experience you deserve.
2.0分
其他
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Sadly I needed to cancel but I was still charged after calling early morning before check in to make them aware but they were happy to still charge my card, very disheartening. I'd like to be credited for the money to at least book sometime in the near future
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酒店回复: Thank you for your feedback. We’re sorry for the inconvenience regarding your cancellation. As per our policy, same-day cancellations are subject to a charge.
3.0分
情侣出游
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Staff excellent, friendly. Property feels worn down, very surprised how squeaky the platform of the bed was and how hard the mattress was. Outside hallways just feel rundown.
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酒店回复: Thank you for taking the time to share your feedback. We're truly glad to hear that you found our staff excellent and friendly – we’ll be sure to pass along your kind words to the team.We’re sorry to hear that aspects of your stay didn’t meet expectations. We appreciate your honest comments about the condition of the property, the bed comfort, and the hallways. Your feedback helps us identify areas for improvement, and we’re actively working on updates to enhance the overall guest experience.We hope you’ll consider staying with us again in the future so we can provide a more comfortable and enjoyable stay.Warm regards,Econo Lodge, Garner
1.0分
其他
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I think rooms needs a little renovations. I found a roach and left hours of checking in. The refrigerator in the room was old and broken. The bathroom door the lock was lose and broken.
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酒店回复: Thank you for your feedback, and I sincerely apologize for the experience you had during your stay. We take cleanliness and maintenance very seriously, and I’m truly sorry that we fell short in your case.Finding a roach is absolutely unacceptable, and I’ve already reported this to our pest control team for immediate inspection and treatment. We’re also looking into the issues you mentioned with the refrigerator and bathroom door lock, and I’ve passed this along to our maintenance team to resolve as a priority.We are currently planning some renovations to update our rooms, and your comments help us better prioritize what needs the most attention. I hope you’ll give us another chance in the future to provide a much better experience.
5.0分
家庭亲子
It is a typical hotel, but it is clean, staff is friendly and the room is very roomy. Excellent room for the cost.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge South.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Guest AssistanceEcono Lodge South
3.0分
其他
There was nothing extraordinary. and the cleanliness and amenities were average
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酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear that you found our cleanliness and amenities to be satisfactory, we’re sorry we didn’t exceed your expectations during your stay. We’re always looking for ways to enhance the guest experience, and your comments help us focus on areas for improvement. We hope to have the opportunity to welcome you again and provide a more memorable experience.
房间破旧不堪，油漆和装饰斑驳。浴室门背后的门挡经常脱落。淋浴间设计怪异，贝壳形的置物架正中央离地面10英寸，所以你得把脚踝并拢，很不方便。床架无论重心如何移动都会发出噪音。附近是工业区，有垃圾场、公用事业公司的维修场等等。不过一切都还好。前台和清洁人员都很棒。我会再次入住，但可能会让一些客人感到不快。
还可以，但是早餐不太好，他们需要重新做！😔
浴缸需要修理和更多清洁
The room. The bed wasn't attached therefore it rolled easily and the bottom of it was medal so it made noise. The bathroom door was coming apart. Everytime you close it the bottom gets stuck. The bathroom fan don't work. The water from the shower sprays all over the place
Room could use a deep cleaning .
Next door neighbor screamed and argued until 3am , I went to the front desk to complain bc we couldn’t sleep and they did nothing .
The even refused to change our room .
Sadly I needed to cancel but I was still charged after calling early morning before check in to make them aware but they were happy to still charge my card, very disheartening. I'd like to be credited for the money to at least book sometime in the near future
Staff excellent, friendly. Property feels worn down, very surprised how squeaky the platform of the bed was and how hard the mattress was. Outside hallways just feel rundown.
I think rooms needs a little renovations. I found a roach and left hours of checking in. The refrigerator in the room was old and broken. The bathroom door the lock was lose and broken.
It is a typical hotel, but it is clean, staff is friendly and the room is very roomy. Excellent room for the cost.
There was nothing extraordinary. and the cleanliness and amenities were average