酒店回复: We do apologies that you did not get housekeeping; we do housekeep every three days and upon request we do have this also on your walk-in mirror as a sticker to be reminded. All $100 holds are just a hold upon check in which is a standard in hotels. It is released upon checkout, and it can take a couple days depending on your bank, but it is not for the hotel to keep. Thank you for staying with us and we hope to see you again soon!
4.0分
其他
Room good have been cleaner. Ginger prints on side table, public hairs in tub area. Highly processed food.
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酒店回复: Oh no! We apologize you felt that way. We will ensure we get with our housekeeping team to double check before they walk out. We are known for great service and cleanliness. Did you let the front desk so that we could of made it right and assist you?
3.0分
其他
Room was just okay. Tub caulking was not good. The haphazard repairs in the room were not good! The mattress was less than desired, brick hard!
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酒店回复: Thank you for your review, we appreciate you're feedback. We apologize that you felt that was we are known for our cleanliness in our rooms, great customer service, and our breakfast. Did you get with the front desk agent so they could assist you?
5.0分
商务出差
Staff in the dining room very friendly & hard-working. Felt very safe with the TX State Troopers staying at this hotel.
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酒店回复: We’re delighted you found the dining-room staff friendly and hard-working, and that you felt safe during your stay with the presence of the Texas State Troopers. We look forward to welcoming you back soon!
4.0分
家庭亲子
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Suzie the lady doing breakfast was a delight. Front desk staff was laying in her arms when we walked in not professional. Also I think the bed could use natural fabric's instead of the polyester.
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酒店回复: Thank you for your feedback. We’re glad to hear Sue made your morning enjoyable. We appreciate your comments regarding professionalism and bedding and will share them with our team for improvement.
3.0分
其他
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Room was in need of maintenance and upgrades, especially the shower. Parking was fine and it was conveniently located. The laundry was coin operated so I skipped it. Wi-fi was my biggest gripe. I had to re-login every time I I went online.
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酒店回复: VictoriaThank you for your review! We will inform our maintenance to look at your room, Also regarding wifi you can contact our WIFI department, They will ask for your Mac ID and log you in so that way if your needing to stay logged in 24/7 it wont ask for your password.Hope to see you once more!
2.0分
其他
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First room was very smelly, like perfume. Tried airing it out but didn’t go away. Thought I’d get used to it but had to sleep with an N95 mask just to get any rest because it bothered me so much. Woke up with a sore throat and swollen itchy eyes. They got me another room, which smelled more normal. The hallways and common areas had a different strong, weird smell. Linens were clean. New paint on walls. A/C unit very loud and lots of road noise. If you’re used to 1-2 star hotels, you might be ok with it, but I don’t feel ~$150/night is worth it for this hotel. Wouldn’t pay half that.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry that your first room had a lingering scent that affected your comfort, and we’re glad our team was able to promptly move you to another room that felt more suitable. Our housekeeping staff uses Choice Hotels-approved cleaning products and fresh-air systems to ensure each guest room is thoroughly cleaned and sanitized before arrival, but we understand that sensitivities to certain scents can vary.Regarding your photo of the ice machine drain — we completely understand how that may not appear pleasant. Unfortunately, the drainage system design is built that way so that melted ice water can flow properly. Still, we’ve shared your comments with our maintenance team to see how we can improve its appearance for future guests.As for your rate, we do our best to offer the most competitive pricing in Boerne while maintaining high standards of cleanliness and guest satisfaction — which many of our repeat guests appreciate and reflect in their reviews.We genuinely value your feedback and would love the opportunity to make your next stay a five-star experience. Please don’t hesitate to reach out to our front desk directly if anything ever needs attention during your visit — we’re always happy to help.
5.0分
家庭亲子
Their hostess Sue was a charming individual. She did an excellent job attending to everyone's needs and making sure the breakfast area was kept clean.
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酒店回复: Thank you for your kind words! We’re delighted to hear that Sue helped make your experience enjoyable. We’ll be sure to share your compliments with her and our team.
5.0分
其他
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Definitely recommend
They were very friendly and helpful. Even for the breakfast in the morning, Sarah, did a beautiful job of making us feel welcome and well served! We will definitely be staying here again next time we visit Boerne.
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay and that our team helped make your visit memorable. We look forward to welcoming you back to Boerne soon!
3.0分
商务出差
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Very, very thin walls and floors. The room above us had a small child who liked to run and woke us up at 6:30am doing laps around the room.
Just be prepared to hear all your neighbors business.
Staff was friendly room as just average.
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酒店回复: Thank you for reviewing our hotel! We take these reviews seriously. We apologize that there was noise during your stay, if these issues occur again feel free to take it to the front desk and well take care of any problem or discomfort you come across! We look forward to welcoming you back on your next visit to the area, it'll sure be a 10/10!
我觉得他们要求的100美元押金不公平。我希望这笔押金能退还给我，还有我因为房间清洁问题没住的那一晚的房费。
Room good have been cleaner. Ginger prints on side table, public hairs in tub area. Highly processed food.
Room was just okay. Tub caulking was not good. The haphazard repairs in the room were not good! The mattress was less than desired, brick hard!
Staff in the dining room very friendly & hard-working. Felt very safe with the TX State Troopers staying at this hotel.
Suzie the lady doing breakfast was a delight. Front desk staff was laying in her arms when we walked in not professional. Also I think the bed could use natural fabric's instead of the polyester.
Room was in need of maintenance and upgrades, especially the shower. Parking was fine and it was conveniently located. The laundry was coin operated so I skipped it. Wi-fi was my biggest gripe. I had to re-login every time I I went online.
First room was very smelly, like perfume. Tried airing it out but didn’t go away. Thought I’d get used to it but had to sleep with an N95 mask just to get any rest because it bothered me so much. Woke up with a sore throat and swollen itchy eyes. They got me another room, which smelled more normal. The hallways and common areas had a different strong, weird smell. Linens were clean. New paint on walls. A/C unit very loud and lots of road noise. If you’re used to 1-2 star hotels, you might be ok with it, but I don’t feel ~$150/night is worth it for this hotel. Wouldn’t pay half that.
Their hostess Sue was a charming individual. She did an excellent job attending to everyone's needs and making sure the breakfast area was kept clean.
Definitely recommend
They were very friendly and helpful. Even for the breakfast in the morning, Sarah, did a beautiful job of making us feel welcome and well served! We will definitely be staying here again next time we visit Boerne.
Very, very thin walls and floors. The room above us had a small child who liked to run and woke us up at 6:30am doing laps around the room.
Just be prepared to hear all your neighbors business.
Staff was friendly room as just average.