酒店回复: Thank you for sharing your experience. We’re delighted to know the service from our team made such a positive impression and that you found the facilities in excellent condition. It’s great to hear the journey to get here added to the enjoyment of your visit, and we look forward to welcoming you back for another memorable stay.Yours in Service,Paul Rushofsky, General Manager
4.0分
朋友出游
原文
翻译提供方：Google
非常好，强烈推荐，毫无疑问是该地区最好的
5.0分
其他
原文
翻译提供方：Google
优秀的高尔夫度假村
1.0分
其他
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The room was horrible- as we walked in there was an old musky smell. The smell did not go away. They just mask it with air freshener, felt as if we were in an it felt as if we were in a old motel room, Our room was so outdated.- the toilet wobbled, everything in the restroom and room were outdated.
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酒店回复: Dear Liz,Thank you for your review. It’s disappointing that the condition and atmosphere of the room didn't meet expectations. Feedback like yours is important in identifying areas that require attention and improvement to provide a more comfortable and inviting experience for guests. We hope to welcome you back for a truly exceptional stay in the future.Yours in Service,Paul Rushofsky, General Manager
5.0分
其他
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Very enjoyable get-away
We really enjoyed our stay. The rooms were spacious and comfortable, though a bit dated. The pool area was nice, and the clubhouse and restaurant were excellent—everything we ordered was delicious. Service was great everywhere, from poolside to the restaurant, and the staff was friendly and attentive. The activities were fun, and prices were reasonable. Overall, a very nice place and a good value.
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酒店回复: Thank you for staying with us at Tapatio Springs Hill Country Resort! We're ecstatic to hear that our diligent service, delightful amenities, and remarkable rooms contributed to making your stay a great one. We work hard to ensure guests have nothing short of an amazing stay, so it is pleasing to hear of your satisfaction. Thank you for your perfect rating. It was our pleasure to host you, and we hope to do so again!Yours in Service,Paul Rushofsky, General Manager
5.0分
家庭亲子
Restaurant with numerous options and tasty food. Away from city but not too far from necessities. Friendly staff
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酒店回复: Thank you for sharing your experience. We are so glad you enjoyed the variety and flavor of our dining options and found the location to offer both a sense of retreat and easy access to what you needed. It is wonderful to know that the team’s friendliness added to your stay. Take care, and hope to have the pleasure of your company again soon.Yours in Service,Paul Rushofsky,General Manager
5.0分
其他
Great quiet and restful place
It was a R&R trip except I would have loved to have something for couples to do as a couple.
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酒店回复: Thank you for choosing Tapatio Springs Hill Country Resort! We’re glad that our peaceful atmosphere gave you the rest you were looking for. We also appreciate your suggestion about adding more activities, and will certainly keep it in mind as we look for ways to enhance the guest experience. It was a joy having you here, and we look forward to welcoming you back for another relaxing getaway!Yours in Service,Paul Rushofsky, General Manager
1.0分
家庭亲子
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The room was particularly small and dark, with a dampness on the bedding because of the humidity in the room. We upgraded for a view even though they advertised the room had multiple views. Our view was of a yard with a fence. The room wouldnt cool but the thing that helped our decision to leave was the roach crawling across the headboard. We lasted about 45 min. in there and called front desk to let them know why we were leaving. Then I saw that we were charged for the room the day before we arrived. Terribly disappointing since we were there to celebrate 25 yrs of marriage.
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酒店回复: Thank you for choosing to celebrate such a milestone occasion with us. However, we are disappointed to hear that your experience did not meet your expectations, and we sincerely apologize for any issues you encountered with our accommodations. Our team is committed to addressing and resolving any concerns as quickly as possible. Also, while we maintain regular pest control services, we will further investigate your feedback to ensure we continue providing the best possible environment for all our guests. We appreciate you taking the time to share your experience and hope you will consider returning in the future, giving us the opportunity to exceed your expectations and leave you with a more positive impression.Yours in Service,Paul Rushofsky,General Manager
3.0分
其他
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Not great, look elsewhere
This "resort" was probably the place to visit 30 years ago. They have invested in the golf clubhouse, pro shop, lobby, and main building but the rooms likely haven't been updated in 25+ years. We paid to have a suite, it was large, the bed was nice, but otherwise it was in rough shape, the bathroom had broken floor tile, peeling wallpaper, the tub filler spout wasn't even attached to the wall. We also had ants in the bathroom the first morning.
We went for a weekend getaway and were excited to relax by the pool, but that didn't really happen. We went out to the pool area about noon on Saturday, the entire outdoor bar had been overtaken by a birthday party for a small child, with decorations, streamers, matching shirts and 25-30 people easy. Then after that party ended, in the area by the pool where you could play corn hole and similar was overtaken by child's birthday party this one included bounce houses, a bubble foam cannon, and reception tables setup for like 40 people. The resort had a small pool area for adults only, which becomes irrelevant when it is surrounded by bounce houses and down range from a bubble cannon. It felt more like a Chuck E. Cheese than a resort. At nearly $250/night for the room, 'resort fees" and taxes, it felt more like a 2-star hotel masquerading as a resort.
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酒店回复: Thank you for taking the time to share such detailed feedback about your stay. We sincerely apologize that your weekend getaway did not meet your expectations, particularly regarding the condition of your suite and the disruptions at the pool. Please know that we are addressing the maintenance concerns you raised with our facilities team immediately. We also regret that the atmosphere at our recreational areas detracted from the peaceful experience you were seeking. Your comments are invaluable as we continue to improve, and we hope to have a future opportunity to provide you with a more relaxing and refined visit.Yours in Service,Paul Rushofsky, General Manager
房间很安静宽敞，早餐一般
周末打高尔夫的绝佳选择
员工服务一流。设施齐全，车道也很漂亮。
非常好，强烈推荐，毫无疑问是该地区最好的
优秀的高尔夫度假村
The room was horrible- as we walked in there was an old musky smell. The smell did not go away. They just mask it with air freshener, felt as if we were in an it felt as if we were in a old motel room, Our room was so outdated.- the toilet wobbled, everything in the restroom and room were outdated.
Very enjoyable get-away
We really enjoyed our stay. The rooms were spacious and comfortable, though a bit dated. The pool area was nice, and the clubhouse and restaurant were excellent—everything we ordered was delicious. Service was great everywhere, from poolside to the restaurant, and the staff was friendly and attentive. The activities were fun, and prices were reasonable. Overall, a very nice place and a good value.
Restaurant with numerous options and tasty food. Away from city but not too far from necessities. Friendly staff
Great quiet and restful place
It was a R&R trip except I would have loved to have something for couples to do as a couple.
The room was particularly small and dark, with a dampness on the bedding because of the humidity in the room. We upgraded for a view even though they advertised the room had multiple views. Our view was of a yard with a fence. The room wouldnt cool but the thing that helped our decision to leave was the roach crawling across the headboard. We lasted about 45 min. in there and called front desk to let them know why we were leaving. Then I saw that we were charged for the room the day before we arrived. Terribly disappointing since we were there to celebrate 25 yrs of marriage.
Not great, look elsewhere
This "resort" was probably the place to visit 30 years ago. They have invested in the golf clubhouse, pro shop, lobby, and main building but the rooms likely haven't been updated in 25+ years. We paid to have a suite, it was large, the bed was nice, but otherwise it was in rough shape, the bathroom had broken floor tile, peeling wallpaper, the tub filler spout wasn't even attached to the wall. We also had ants in the bathroom the first morning.
We went for a weekend getaway and were excited to relax by the pool, but that didn't really happen. We went out to the pool area about noon on Saturday, the entire outdoor bar had been overtaken by a birthday party for a small child, with decorations, streamers, matching shirts and 25-30 people easy. Then after that party ended, in the area by the pool where you could play corn hole and similar was overtaken by child's birthday party this one included bounce houses, a bubble foam cannon, and reception tables setup for like 40 people. The resort had a small pool area for adults only, which becomes irrelevant when it is surrounded by bounce houses and down range from a bubble cannon. It felt more like a Chuck E. Cheese than a resort. At nearly $250/night for the room, 'resort fees" and taxes, it felt more like a 2-star hotel masquerading as a resort.