Great updated room for the money. Room was clean, bed was comfortable, and the water pressure in the shower was excellent. My only complaint is the air conditioner was extremely loud from rattling and would wake me up. Other units on my floor seemed to suffer the same.
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酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you enjoyed the updated room, comfortable bed, and good water pressure. We apologize for the noisy air conditioner and appreciate you letting us know—our maintenance team will look into it to improve future stays.Sincerely, Hotel Manager
1.0分
情侣出游
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We arrived at the hotel at 1:30 and check-in was at 3 PM. I asked the front desk man if we could check in early. And he said it would be a $20 charge. I said what is our room clean already? And he said yes your room is clean and your room is ready but you cannot check in. He said ma’am, I don’t make these rules … I don’t think I’ll be staying at this hotel again. I think it was a little bit absurd, that I could not check in a little bit early for my hotel room that was already cleaned and waiting for me.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We’re sorry to hear you were disappointed with our early check-in policy. While we do have set check-in times and fees in place, we understand how this could have felt frustrating, especially with your room being ready. Your feedback is valuable and will be reviewed with our management team.Sincerely, Hotel Manager
4.0分
情侣出游
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Check in super easy and nice… very reasonable price. Was not asked about any way they can help or recommend. Conditioner in shower was all out. Room smelled dingy but it was super clean! Lots of towels and no noise . I would stay again!
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酒店回复: Dear Kimberly,Thank you for the great rating! We're glad you enjoyed the smooth check-in, quiet atmosphere, cleanliness, and value. We apologize for the empty conditioner and missed opportunity to assist further. Your feedback helps us improve. We look forward to welcoming you back for an even better stay!Sincerely,Hotel Manager
1.0分
家庭亲子
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Nothing like walking past one of the only staff members on the property at night only to get a call a few minutes later to charge us for extra people. We had 2 queen beds for 4 adults. The lady saw us all at check in and then calls us that evening when we returned to say we need to pay more. What a joke! The price was good until that point. We wish we would have booked another place. Their staff was not present at the desk and we waiting at check in. The breakfast was slim pickings with not much put out. We killed two bugs in our room, one on the bed, too. We do not recommend this place after our experience and won't be coming back.
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酒店回复: Dear Ariel,We appreciate you taking the time to share your feedback. While we are glad you stayed with us, we understand that multiple aspects of your experience, including billing communication, staff availability, breakfast selection, and room cleanliness, did not meet your expectations. Your comments have been shared with our team to ensure improvements are made in these areas. Feedback like yours is valuable in helping us enhance both our service and guest experience so future stays can be more comfortable and enjoyable.Sincerely,Hotel Manager
3.0分
其他
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Not convenient
Room was comfortable … front desk person was kinda rude and didn’t like that the room was ready at 1 pm when we got in town but wanted 20 dollars to get room early … bad for customer service… not convenient also, breakfast was AWFUL!!!!! Probably wouldn’t stay at Baymont Wyndham again..Thought they were a good hotel chain!
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酒店回复: Dear Randy,Thank you for mentioning that your room was comfortable. we're glad you enjoyed that part of your stay. However, I’m truly sorry to hear about your experience with the front desk and breakfast. Charging for early check-in and poor service are not what we aim to provide. Your feedback is important and will help us improve in these areas.Sincerely,Hotel Manager
5.0分
其他
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Property was nice. Only thing that didn’t work was a usb port on the lamp. Other than that, staff was super friendly, room was very comfortable. Best rest I’ve gotten in quite some time.
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酒店回复: Dear Lauren,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our friendly staff and found the room comfortable enough for a restful stay. We’re so glad you had one of your best rests with us! We do apologize for the USB port issue on the lamp and will have our maintenance team look into it promptly.Sincerely,Hotel Manager
2.0分
其他
Not happy
The breakfast was not good at all. No Continental, no healthy foods. Found a roach in room the last night I stayed.
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酒店回复: Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced, especially regarding the breakfast quality and the pest sighting in your room. This is far from the standard we strive to maintain, and we take your feedback very seriously.We are addressing these matters with our team immediately to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
房间很干净。早餐简直不能接受。他们只提供切片白面包可以烤，一个华夫饼机，冰箱里有四小盒酸奶。还有咖啡和果汁。没有松饼……没有百吉饼……没有甜甜圈、糕点或新鲜水果。我们没指望有鸡蛋之类的，但他们提供的实在太可怜了。😕😞😬
很好的酒店，价格质量非常有吸引力。只是早餐连续三周每天都是一样的，如果不是很好的话，可以稍微改变一下。
好的
Great updated room for the money. Room was clean, bed was comfortable, and the water pressure in the shower was excellent. My only complaint is the air conditioner was extremely loud from rattling and would wake me up. Other units on my floor seemed to suffer the same.
We arrived at the hotel at 1:30 and check-in was at 3 PM. I asked the front desk man if we could check in early. And he said it would be a $20 charge. I said what is our room clean already? And he said yes your room is clean and your room is ready but you cannot check in. He said ma’am, I don’t make these rules … I don’t think I’ll be staying at this hotel again. I think it was a little bit absurd, that I could not check in a little bit early for my hotel room that was already cleaned and waiting for me.
Check in super easy and nice… very reasonable price. Was not asked about any way they can help or recommend. Conditioner in shower was all out. Room smelled dingy but it was super clean! Lots of towels and no noise . I would stay again!
Nothing like walking past one of the only staff members on the property at night only to get a call a few minutes later to charge us for extra people. We had 2 queen beds for 4 adults. The lady saw us all at check in and then calls us that evening when we returned to say we need to pay more. What a joke! The price was good until that point. We wish we would have booked another place. Their staff was not present at the desk and we waiting at check in. The breakfast was slim pickings with not much put out. We killed two bugs in our room, one on the bed, too. We do not recommend this place after our experience and won't be coming back.
Not convenient
Room was comfortable … front desk person was kinda rude and didn’t like that the room was ready at 1 pm when we got in town but wanted 20 dollars to get room early … bad for customer service… not convenient also, breakfast was AWFUL!!!!! Probably wouldn’t stay at Baymont Wyndham again..Thought they were a good hotel chain!
Property was nice. Only thing that didn’t work was a usb port on the lamp. Other than that, staff was super friendly, room was very comfortable. Best rest I’ve gotten in quite some time.
Not happy
The breakfast was not good at all. No Continental, no healthy foods. Found a roach in room the last night I stayed.