We were checked in by an unsmiling front desk person who seemed put out when I asked for some additional hangers (there was one in the room). In the breakfast room, there was no hot water for tea -- just tea bags (and fortunately for us, we don't eat breakfast). The room itself was in need of attention. The mini fridge was so loud we had to unplug it in order to sleep. The paint was chipped on the walls. The door frame was very dirty. Two of the electrical outlets were coming loose from the walls. Truly a "you get what you pay for" kind of hotel.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered during your stay. The service and room condition you described are far from the experience we aim to provide, and we apologize for the inconvenience caused. Your comments regarding the front desk interaction, room maintenance, and breakfast setup have been shared with our team for immediate improvement. We appreciate you bringing these concerns to our attention and hope to have the opportunity to offer you a much better stay in the future.Sincerely, Hotel Manager
4.0分
其他
Air temperature was fine. Room was not cleaned one day. No one at the desk for several minutes to check us in. No one at the desk to check us out
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you were comfortable with the room temperature, but we apologize for the delays and housekeeping oversight. Your feedback helps us improve our service, and we’ll address these issues with our team.Sincerely, Hotel Manager
3.0分
情侣出游
Pros: Convenient location. Clean, smoke free. Hot shower.
Cons: 4 day stay, had to get keys reprogrammed 4 times. Non working coffee pot in room. No smart tv.
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酒店回复: Dear Guest,We appreciate you taking the time to share your feedback. We are glad you found our location convenient, the property clean and smoke-free, and the shower enjoyable. We understand that needing to reprogram your keys multiple times, the non-working coffee pot, and lack of a smart TV impacted your stay. Your comments are valuable, and we will review these issues with our team to improve the experience for future guests.Sincerely,Hotel Manager
5.0分
其他
It was a great stay and the staff was very accommodating and even got us more pillows !!
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酒店回复: Dear Guest,Thank you for the wonderful feedback! We’re delighted to hear you had a great stay and that our staff made you feel comfortable. We hope to welcome you back soon!Sincerely, Hotel Manager
4.0分
其他
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Great updated room for the money. Room was clean, bed was comfortable, and the water pressure in the shower was excellent. My only complaint is the air conditioner was extremely loud from rattling and would wake me up. Other units on my floor seemed to suffer the same.
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酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you enjoyed the updated room, comfortable bed, and good water pressure. We apologize for the noisy air conditioner and appreciate you letting us know—our maintenance team will look into it to improve future stays.Sincerely, Hotel Manager
1.0分
情侣出游
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We arrived at the hotel at 1:30 and check-in was at 3 PM. I asked the front desk man if we could check in early. And he said it would be a $20 charge. I said what is our room clean already? And he said yes your room is clean and your room is ready but you cannot check in. He said ma’am, I don’t make these rules … I don’t think I’ll be staying at this hotel again. I think it was a little bit absurd, that I could not check in a little bit early for my hotel room that was already cleaned and waiting for me.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We’re sorry to hear you were disappointed with our early check-in policy. While we do have set check-in times and fees in place, we understand how this could have felt frustrating, especially with your room being ready. Your feedback is valuable and will be reviewed with our management team.Sincerely, Hotel Manager
4.0分
情侣出游
The room had a slight breeze unpleasant odor,
not bad enough to register a complaint.
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酒店回复: Dear Guest,We are glad to see that you rated your stay 8 out of 10 and that overall you had a positive experience. We appreciate your feedback regarding the slight breeze and odor in the room, and we will review this with our team to ensure rooms are as comfortable and fresh as possible for future guests. Your comments help us improve and enhance the guest experience.Sincerely, Hotel Manager
房间很干净。早餐简直不能接受。他们只提供切片白面包可以烤，一个华夫饼机，冰箱里有四小盒酸奶。还有咖啡和果汁。没有松饼……没有百吉饼……没有甜甜圈、糕点或新鲜水果。我们没指望有鸡蛋之类的，但他们提供的实在太可怜了。😕😞😬
很好的酒店，价格质量非常有吸引力。只是早餐连续三周每天都是一样的，如果不是很好的话，可以稍微改变一下。
好的
We were checked in by an unsmiling front desk person who seemed put out when I asked for some additional hangers (there was one in the room). In the breakfast room, there was no hot water for tea -- just tea bags (and fortunately for us, we don't eat breakfast). The room itself was in need of attention. The mini fridge was so loud we had to unplug it in order to sleep. The paint was chipped on the walls. The door frame was very dirty. Two of the electrical outlets were coming loose from the walls. Truly a "you get what you pay for" kind of hotel.
Air temperature was fine. Room was not cleaned one day. No one at the desk for several minutes to check us in. No one at the desk to check us out
Pros: Convenient location. Clean, smoke free. Hot shower.
Cons: 4 day stay, had to get keys reprogrammed 4 times. Non working coffee pot in room. No smart tv.
It was a great stay and the staff was very accommodating and even got us more pillows !!
Great updated room for the money. Room was clean, bed was comfortable, and the water pressure in the shower was excellent. My only complaint is the air conditioner was extremely loud from rattling and would wake me up. Other units on my floor seemed to suffer the same.
We arrived at the hotel at 1:30 and check-in was at 3 PM. I asked the front desk man if we could check in early. And he said it would be a $20 charge. I said what is our room clean already? And he said yes your room is clean and your room is ready but you cannot check in. He said ma’am, I don’t make these rules … I don’t think I’ll be staying at this hotel again. I think it was a little bit absurd, that I could not check in a little bit early for my hotel room that was already cleaned and waiting for me.
The room had a slight breeze unpleasant odor,
not bad enough to register a complaint.