酒店回复: Hello Yazmin,Lamentamos que su experiencia con el servicio en recepción no haya sido la esperada. Nos esforzamos por mantener la satisfacción de nuestros huéspedes y tomaremos en cuenta sus comentarios para futuras mejoras. Agradecemos que los haya compartido y siempre estamos aquí para escuchar las inquietudes de nuestros visitantes. Esperamos que considere darnos otra oportunidad en el futuro.
3.0分
其他
原文
翻译提供方：Google
欠佳
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酒店回复: Hello Lynnette,Thank you for sharing your feedback. We value all guest experiences and take them seriously. Please know that your comments will be reviewed by our management team to ensure we continuously improve our services. Your insights are important to us as we strive to enhance our guests' stays in the future. We hope you will consider visiting us again for a better experience.
3.0分
其他
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The temperature outside was 27 degrees and the heat was off in the room. It was a hotel with each room to the outside so when we got to our room it was miserably cold. We sat with our coats and boots on for quite some time waiting for the room to heat up.
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酒店回复: Hello Ruth,We appreciate your feedback regarding the temperature in your room during your stay. Your comfort is important to us, and we understand how challenging it can be to settle into a cold environment. Please know that our team continually assesses the heating systems to ensure a comfortable atmosphere for all guests. Thank you for sharing your experience, as it helps us improve for future visits.
3.0分
家庭亲子
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The room was large and clean. The breakfast was standard fare similar to Holiday Inn. Would have given 5* but the Wifi was not working the entire time we stayed
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酒店回复: Hello Eric,Thank you for sharing your feedback. We're glad to hear you appreciated the spacious and clean room, as well as the breakfast options. We understand that reliable Wi-Fi is important, and we value your comments regarding this issue. Your insights help us in our continuous effort to enhance the guest experience for future stays. We hope to welcome you back to enjoy an improved experience next time.
5.0分
商务出差
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The place smelled like mold. Paint chipped on doors and walls. The entire place is not very well maintained. I asked the front desk for a new hair dryer because mine did not work, but no one ever came to replace it. No one came to open the safe door either, which I also requested from the Indian guy at the front desk. He reluctantly took my requests with hesitation. Very poor service!! No daily maid service!!! I would never come back to Quality Inn ever again!!!
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酒店回复: Hello KHANH,Thank you for sharing your feedback about your recent stay. We regret that your experience did not meet your expectations, particularly regarding maintenance and service. Your comments will be shared with the management team for review. We appreciate your insights as they help us improve our guest experience. We hope you find better accommodations in the future.
1.0分
其他
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The condition of the hotel was terrible. The room was disgusting. The parking lot was not lit up and did not feel safe. I ended up leaving and got a different hotel for the night. It was bad enough that I was willing to pay for 2 rooms that night because it was so gross and unsafe.
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酒店回复: Hello Amy,Thank you for taking the time to share your feedback. We take guest experiences seriously, and your comments about the room condition and parking safety are noted. We aim to maintain a clean and secure environment for all our guests. Your input will be shared with our management team for their review. Thank you for your insights, as they help us improve our services.
4.0分
家庭亲子
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Overall, our stay was good. There were minor things that could use improvements. The smoke detector in the hall needs a new battery as it continuously beeped. The toilet was a little loose and would rock when getting up. However, the room was clean, the bed was comfy, it was quiet, the location was perfect, and the price was right. If youre looking for a good nights sleep on a budget, I would recommend.
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酒店回复: Hello Kristen,Thank you for your valuable feedback. We're pleased to hear you enjoyed the cleanliness, comfort, and location of your room. Your comments regarding the smoke detector and toilet maintenance have been noted and will be addressed with our team to enhance future experiences. We appreciate your recommendation for budget-conscious travelers and hope to welcome you back for another enjoyable stay.
3.0分
情侣出游
First room had a foul odor and was dirty. Second room cleaner, but bed is subpar quality. Breakfast was ok. You get what you pay for.
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酒店回复: Hello Anita,Thank you for sharing your feedback regarding your stay. We're glad to hear that your second room was cleaner and that you found the breakfast acceptable. We appreciate your comments on the room conditions and bed quality; they will be taken into account for future improvements. We hope you find a more suitable accommodation on your next trip.
4.0分
其他
People gathered in parking lot, constant foot traffic in hallway, talking loudly.
Outdoor doors are not secure.
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酒店回复: Hello Jennifer,Thank you for sharing your feedback. We appreciate your observations regarding the noise levels and security concerns. Your comments will be discussed with the management team to enhance the overall guest experience moving forward. We value your input and hope to provide a quieter and more secure environment for all guests in the future.
环境很好。
饮水机没水了，我告诉了前台，他们态度很差。
欠佳
The temperature outside was 27 degrees and the heat was off in the room. It was a hotel with each room to the outside so when we got to our room it was miserably cold. We sat with our coats and boots on for quite some time waiting for the room to heat up.
The room was large and clean. The breakfast was standard fare similar to Holiday Inn. Would have given 5* but the Wifi was not working the entire time we stayed
The place smelled like mold. Paint chipped on doors and walls. The entire place is not very well maintained. I asked the front desk for a new hair dryer because mine did not work, but no one ever came to replace it. No one came to open the safe door either, which I also requested from the Indian guy at the front desk. He reluctantly took my requests with hesitation. Very poor service!! No daily maid service!!! I would never come back to Quality Inn ever again!!!
The condition of the hotel was terrible. The room was disgusting. The parking lot was not lit up and did not feel safe. I ended up leaving and got a different hotel for the night. It was bad enough that I was willing to pay for 2 rooms that night because it was so gross and unsafe.
Overall, our stay was good. There were minor things that could use improvements. The smoke detector in the hall needs a new battery as it continuously beeped. The toilet was a little loose and would rock when getting up. However, the room was clean, the bed was comfy, it was quiet, the location was perfect, and the price was right. If youre looking for a good nights sleep on a budget, I would recommend.
First room had a foul odor and was dirty. Second room cleaner, but bed is subpar quality. Breakfast was ok. You get what you pay for.
People gathered in parking lot, constant foot traffic in hallway, talking loudly.
Outdoor doors are not secure.