酒店回复: Dear Guest,Thank you for sharing your feedback. We’re truly sorry that there was no hot water during your stay and understand how inconvenient and uncomfortable this must have been. Our maintenance team has been immediately notified to inspect and resolve the hot water issue to ensure all rooms meet our comfort standards. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide a much more comfortable and seamless experience in the future.Best Regards,Customer Care Team
5.0分
家庭亲子
原文
翻译提供方：Google
优秀的员工
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酒店回复: Hi Silvia,Thank you for your kind feedback! We’re delighted to hear that our staff made a great impression and contributed to your enjoyable stay.We look forward to welcoming you back soon for another comfortable and memorable experience!Best Regards,Customer Care Team
5.0分
情侣出游
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We only stayed 1hr due to my girlfriend not feeling well...charged me the full night's cost but guess that's how it goes..have stayed there many times and have always had a good stay
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酒店回复: Hello Mr.Kramer! Thank you for taking the time to give us a review. Guest satisfaction is very important to us here at La Quinta Inn&Suites,
5.0分
其他
Thus was one of the nicest places I stayed, the place was clean & the staff was Great 👍 keep up the good work .you get a score of a 100 from me
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酒店回复: Wow, Shawn—thank you for the perfect score and such kind words! We’re thrilled to hear that the clean environment and friendly staff made your stay so enjoyable. Your feedback motivates our team to keep up the high standards. We’d be delighted to welcome you back anytime for another great experience.Best Regards,Customer Care Team
1.0分
家庭亲子
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No hot water
Room smelled
Coffee pot did not work
Microwave was old and rusty
Breakfast egg was old, potato looked disgusting all breakfast was not really appetizing
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re truly sorry that your stay did not meet expectations, and we completely understand how disappointing it must have been to experience no hot water, an unpleasant room odor, a non-working coffee pot, an old microwave, and breakfast items that were not up to standard. Your comfort and satisfaction are very important to us, and we’ve immediately notified our maintenance and housekeeping teams to address the hot water issue, refresh the rooms, and ensure all appliances are fully functional. Our culinary team is reviewing breakfast preparation and quality to ensure all items served are fresh and appetizing. We appreciate you bringing these concerns to our attention and hope you’ll give us another opportunity to provide a much more comfortable and enjoyable experience.Best Regards,Customer Care Team
1.0分
家庭亲子
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No hot water in the entire place and we were never told this. Our room wouldnt cool and the hot tub was broke as well. Still waiting on refund but was told i would get one
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re deeply sorry for the lack of hot water, the cooling issues in your room, and the hot tub being out of service. We completely understand how frustrating this was, and we truly regret the inconvenience caused.Our maintenance team has addressed the hot water and HVAC issues to prevent similar problems in the future, and the hot tub has been repaired and is fully operational. Regarding your refund, we have prioritized the process and will ensure it is completed promptly. For your next stay, we encourage reaching out directly to our front desk or management so we can provide immediate assistance and ensure a comfortable experience.We hope to have the opportunity to welcome you back and provide a seamless, worry-free visit.Best Regards,Customer Care Team
2.0分
其他
No running HOT WATER due to a nearby Water Main break. Hotel manager promised at 25% discount since no hot water.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We truly regret the inconvenience caused by the water main break and the lack of hot water during your stay. We understand how much this affected your comfort, and it is not the experience we strive to provide.Our team has taken steps with local authorities to minimize any future disruptions, and we ensured the 25% discount was applied as promised. For your next visit, we’d love the opportunity to make things right and provide a seamless, comfortable stay from start to finish.Best Regards,Customer Care Team
5.0分
情侣出游
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Room was great just had one issue with electrical. When you turned the light off in room 206, the tv goes off. Room was very clean, staff was professional and courteous. The lady over the kitchen for breakfast was on it. Some guests were using their hands to handle biscuits/tortillas and she very observant and asked them to use the tongs. That stood out to me as she knows her food safety regulations. The construction sucks though!
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酒店回复: Hi Dana,Wow — thank you for the fantastic rating and for sharing such detailed feedback! We’re thrilled to hear that your room was clean, the staff were professional, and the breakfast team impressed you with their attention to food safety. It’s wonderful to know these details made your stay enjoyable.We do apologize for the electrical issue in room 206 and the inconvenience caused by the construction. Our maintenance team has been informed to check the light and TV setup so that it functions properly for future guests. We also appreciate your understanding regarding the construction, and we’re working to minimize any disruptions during stays.We truly value your feedback and hope to welcome you back soon for an even smoother and more comfortable experience.Best Regards,Customer Care Team
5.0分
其他
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Parking was easy, very well lit. Breakfast was quite good, enjoyed the biscuits and gravy and fresh fruit. The room where breakfast was at was really nice and open, plenty of seating. Room was very clean, beds were comfy and AC Unit worked well with out any squeaks of noise like I’ve dealt with at other places so sleeping was great.
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酒店回复: Greetings Stephanie,It brings us great delight that your stay was very enjoyable for you. Our team strives to provide the best experience for each and every guest. We hope that you choose to stay with us again. Warm regards.
适合商务出差
没有热水
优秀的员工
We only stayed 1hr due to my girlfriend not feeling well...charged me the full night's cost but guess that's how it goes..have stayed there many times and have always had a good stay
Thus was one of the nicest places I stayed, the place was clean & the staff was Great 👍 keep up the good work .you get a score of a 100 from me
No hot water
Room smelled
Coffee pot did not work
Microwave was old and rusty
Breakfast egg was old, potato looked disgusting all breakfast was not really appetizing
No hot water in the entire place and we were never told this. Our room wouldnt cool and the hot tub was broke as well. Still waiting on refund but was told i would get one
No running HOT WATER due to a nearby Water Main break. Hotel manager promised at 25% discount since no hot water.
Room was great just had one issue with electrical. When you turned the light off in room 206, the tv goes off. Room was very clean, staff was professional and courteous. The lady over the kitchen for breakfast was on it. Some guests were using their hands to handle biscuits/tortillas and she very observant and asked them to use the tongs. That stood out to me as she knows her food safety regulations. The construction sucks though!
Parking was easy, very well lit. Breakfast was quite good, enjoyed the biscuits and gravy and fresh fruit. The room where breakfast was at was really nice and open, plenty of seating. Room was very clean, beds were comfy and AC Unit worked well with out any squeaks of noise like I’ve dealt with at other places so sleeping was great.