Room was good. Front desk assistant was not real helpful. I asked where the ice machine was and he instructed me how to find it. But never mentioned that it didnt work
3.0分
家庭亲子
展开
The room was ok. The pillows were ok. The breakfast was ok. The service was ok. Conveniently located. It was overpriced for what it was but overall was good enough for a quick 1-night stop.
2.0分
其他
展开
The staff was very polite, but the noise from the freeway was very loud, and made it difficult to sleep. Also, the pool was icy cold, I never saw anyone else use it either.
2.0分
家庭亲子
展开
Were unorganized at check in no one was ever at the front desk and our room was full of Japanese beetles and dead bugs. Towels were thin and worn. The place needs a facelift
3.0分
情侣出游
The green carpet and yellow walls aren’t my preference; they give off a slightly dated vibe.
3.0分
其他
展开
This is a fine place to stay when passing through on a road trip. It’s convenient to get on and off the interstate, but the walls aren’t soundproof, so I could hear cars and trucks passing on the interstate all night. The rooms are big, but the decor seemed old. The staff was never around. I almost never saw them. Overall it was a basic hotel. It was a safe and comfortable place to spend the night
展开
酒店回复: Dear Sheena,Thank you for your feedback! We’re glad you found the hotel safe and comfortable and appreciated the convenient location. We also appreciate your comments regarding soundproofing, decor, and staff visibility, which we will review to improve the guest experience.
1.0分
其他
展开
Breakfast was bad. The food had an odd taste. The room had mirrors broken floor was warped. The smell was just mildew. Lights flickered every time you walked in the room. And the pool was dirtyl
展开
酒店回复: Dear Jocelyn,We sincerely apologize for the issues you experienced during your stay. The condition of your room, breakfast, and pool is far below our standards, and your feedback has been shared with our housekeeping and maintenance teams for immediate corrective action. We appreciate you bringing these matters to our attention and hope you might consider giving us another chance in the future.
4.0分
其他
展开
I don't want to criticize this hotel too much because if you want to have a much better experience, you will have to travel a very long distance. This is the nicest place to stay in Bethany. It was 30 miles from where our goal was, and it was the closest place. It's clean and the staff is very accommodating. The breakfast could use a little variety. Six days of the exact same thing was a little much, although I will say I'm grateful that they provide protein. We swam in the indoor pool (September) but it was cold. We weren't told the heat in the pool wasn't working. All in all, I am satisfied with the price and the experience.
展开
酒店回复: Dear Suzanne,Thank you for your thoughtful feedback! We’re glad you found our hotel clean, accommodating, and a convenient option for your stay. We appreciate your comments about breakfast variety and the pool temperature and will share them with our team to improve the experience. We look forward to welcoming you back in the future.
1.0分
商务出差
展开
In my younger years, I had stayed in some sketchy places but this was by far the worst! I specifically picked this hotel because I had previously planed to bring my 2 year old son with severe allergies along on our weekend trip this weekend. It was the most expensive option in the area, so I assumed it “must” be the best? Not only was this hotel filthy dirty, it was falling apart. The floors in our room were so uneven, i could not walk to the bathroom without getring off balance. My husband is a career builder and he said if he was ro put a level to the floors, they were off my 3”-4” inches. Had we not arrived at midnight, already absolutely exhausted, We would have never stayed here. AVOID at all cost!
展开
酒店回复: Dear Kelly,We are truly sorry to hear about the condition of your room and the challenges you experienced during your stay. This is far below the standards we strive to maintain, and your feedback regarding cleanliness and maintenance has been shared with our team for immediate review and corrective action.We sincerely apologize for the impact this had on your trip and appreciate you bringing these issues to our attention.
4.0分
家庭亲子
展开
Easy access off highway but that’s the only positive. The room was maybe 1 star. Smelled of mold and musty. Carpet disgusting and dirty. We got in very late and all the hotels were sold out within an hour of this place. Slept and got out 6 hours later hoping that we didn’t catch anything and get out where we could breath fresh air.
展开
酒店回复: Dear Denise,We’re very sorry to hear about your experience and sincerely apologize for the condition of your room. This is far below the standard we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and improvement. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future.
Room was good. Front desk assistant was not real helpful. I asked where the ice machine was and he instructed me how to find it. But never mentioned that it didnt work
The room was ok. The pillows were ok. The breakfast was ok. The service was ok. Conveniently located. It was overpriced for what it was but overall was good enough for a quick 1-night stop.
The staff was very polite, but the noise from the freeway was very loud, and made it difficult to sleep. Also, the pool was icy cold, I never saw anyone else use it either.
Were unorganized at check in no one was ever at the front desk and our room was full of Japanese beetles and dead bugs. Towels were thin and worn. The place needs a facelift
The green carpet and yellow walls aren’t my preference; they give off a slightly dated vibe.
This is a fine place to stay when passing through on a road trip. It’s convenient to get on and off the interstate, but the walls aren’t soundproof, so I could hear cars and trucks passing on the interstate all night. The rooms are big, but the decor seemed old. The staff was never around. I almost never saw them. Overall it was a basic hotel. It was a safe and comfortable place to spend the night
Breakfast was bad. The food had an odd taste. The room had mirrors broken floor was warped. The smell was just mildew. Lights flickered every time you walked in the room. And the pool was dirtyl
I don't want to criticize this hotel too much because if you want to have a much better experience, you will have to travel a very long distance. This is the nicest place to stay in Bethany. It was 30 miles from where our goal was, and it was the closest place. It's clean and the staff is very accommodating. The breakfast could use a little variety. Six days of the exact same thing was a little much, although I will say I'm grateful that they provide protein. We swam in the indoor pool (September) but it was cold. We weren't told the heat in the pool wasn't working. All in all, I am satisfied with the price and the experience.
In my younger years, I had stayed in some sketchy places but this was by far the worst! I specifically picked this hotel because I had previously planed to bring my 2 year old son with severe allergies along on our weekend trip this weekend. It was the most expensive option in the area, so I assumed it “must” be the best? Not only was this hotel filthy dirty, it was falling apart. The floors in our room were so uneven, i could not walk to the bathroom without getring off balance. My husband is a career builder and he said if he was ro put a level to the floors, they were off my 3”-4” inches. Had we not arrived at midnight, already absolutely exhausted, We would have never stayed here. AVOID at all cost!
Easy access off highway but that’s the only positive. The room was maybe 1 star. Smelled of mold and musty. Carpet disgusting and dirty. We got in very late and all the hotels were sold out within an hour of this place. Slept and got out 6 hours later hoping that we didn’t catch anything and get out where we could breath fresh air.