酒店回复: Querido Estimado Huésped,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Freehold. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por la situación relacionada con el depósito que mencionó. Comparto sus comentarios con la gerencia para garantizar que se aborden sus inquietudes.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Realmente aprecio que nos hayas informado sobre esto. Nos encantaría tener otra oportunidad de brindarle una mejor experiencia en nuestro hotel la próxima vez que visite la ciudad.Muy tuyo,ErikaGestión del techo rojo Especialista en RediResponse
酒店回复: 尊敬的宾客：感谢您抽出宝贵时间分享您在 Red Roof Inn Freehold 的入住体验。很遗憾，您最近的入住体验未能达到您的预期。我理解您对 WiFi、电视以及我们员工待客之道缺乏诚意的评价。您的反馈对我们改进服务至关重要。我们致力于为宾客提供最佳的整体体验。感谢您选择 Red Roof。希望您下次光临时，能再次光临，让我们有机会为您提供更优质的住宿体验。此致，Viktor 红屋顶管理 Redi 响应专家
酒店回复: Hello Kevin, Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your stay at the Red Roof Inn Freehold. I am glad you found the interior of our hotel to be clean and quiet, the room was to your liking and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,OliviaRed Roof ManagementRediResponse Specialist
酒店回复: Dear Dorothy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Freehold. It's truly disheartening to read that you were displeased with the odor of the room and that you were faced with safety concerns. Guest safety is our top priority, so it's truly disheartening to read that was not accomplished with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
酒店回复: Dear Rodrigo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FREEHOLD. I am happy you were pleased with our amazing staff. However, you indicated that the housekeeping was poor, the unpleasant odor coming from the unit and the leaking in the ceiling of the shower hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
就地理位置而言，服务出奇地好。
工作人员简直垃圾。他们收了我100美元的押金，我同意了，但退房的时候，他们却说我少了一条毛巾，还扣了一部分押金，他们还说我拿走了毛巾。我讨厌这种做法。他们真是太差劲了。
真恶心。有人拿着透明塑料垃圾袋下车，却挡住了停放整齐的车辆。他们当然不在乎。房间里的灯罩上粘着一根假睫毛。浴室里有粉红色的污垢霉菌。我们离开了，甚至都没住。这个地方简直就是个垃圾场。
早上，大厅里有咖啡。然而，大厅关门了。我打了个电话，却没人接。我一直等到9点去拿账单副本，仍然一个人也没有。9点15分，值班的女士敲我的门，看看我是否离开，以及什么时候离开。怎么回事？
虽然无线网络和平板电视都是现代必需品，工作人员也装出一副热情好客的样子，但这次住宿几乎没有什么可取之处。住一晚就够了。很明显，你们的“酒店”其实是用来做其他生意的地方。
房间非常干净，员工友好。只是我遇到了一点小问题。首先，空调无法使用。尝试了所有方法，但就是搞不清楚如何打开空调。其次，烟雾探测器不见了。第三，电视无法使用。除此之外，这次住宿很舒适。
餐厅设施正在维修，没有洗衣设施。但是，房间内部干净安静，比外部漂亮得多，停车免费且方便，距离市中心仅几分钟路程，就在收费公路上。总体而言，这是一次非常好的体验。
我刚进房间时闻到一股难闻的气味，但后来我习惯了。我想那只是清洁剂的味道。房间很陈旧，床单也磨损了，需要更换。我觉得不安全，但一切都很好。我得到的服务确实太贵了。
房间非常干净。客房清洁人员非常出色。如果我们需要任何额外服务，他们非常乐于助人。附近有很多不错的餐厅。前台工作人员会询问我们是否有什么特别需要。非常好。
为我们办理入住手续的人非常好。他确实告诉我们房间里的电视坏了。房间很简陋。床和枕头都不太舒服。
员工很棒，但客房清洁很差，房间里有异味，这让人很失望。我们淋浴间的天花板漏水严重。