Spent one night, and it was fine. The room was clean, but the bathroom needed an overhaul. The doors were very dirty and would obviously just need to be wiped down, and the ceilings were dirty. Not the end of the world, but I probably wouldn’t stay here again with so many other options in the area.
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酒店回复: Dear Guest,Thank you for staying with us and for taking the time to share your thoughts. I’m glad to hear your room was clean and that overall your stay was fine, but I’m genuinely sorry about the bathroom and surfaces not meeting our standards. Dirty doors and ceilings are not acceptable, and I understand how that would affect your experience.Please know we take this seriously. I’ve shared your feedback with our housekeeping and maintenance teams to address the issues you noted and to reinforce our cleaning and inspection protocols. Specifically, we will ensure thorough wipe-downs of doors and ceilings, along with a comprehensive review of bathroom cleanliness and upkeep to prevent this from recurring.While we don’t want to lose your trust, I’d appreciate another chance to show you the improvements we’re making. If you’re open to it, I’d be happy to discuss a goodwill gesture or a complimentary upgrade on a future stay should you decide to give us another try.If there’s anything else you’d like to share or if you have a preferred time to connect, please feel free to reach out. We value your candid feedback and hope to better meet your expectations on a future visit.Warm regards,Kiran BanothFront Desk ManagerHoliday Inn Franklin Cool Springs.
4.0分
商务出差
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The staff was awesome to work with. The breakfast was better on the weekend, During the week, there were no eggs. Just little Omelet things. The water pressure was a little low, and in the mornings the hot water was not so hot. We did not complain about it. They were awesome about our cat,
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酒店回复: We’re glad you enjoyed our staff and weekend breakfast, and we appreciate your feedback on the weekday options and water pressure. We’ll look into both to improve consistency. We’re also happy your cat felt welcome. We hope to host you again soon!
4.0分
情侣出游
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You really can’t go wrong with a hotel in this area, but this option is great! The room was a showing some wear and tear up but overall we had a great stay. As a reminder breakfast is not included however you’re very close to a lot of amazing breakfast spots.
The staff were what made this place special for us. We were in town to see family and it was also our anniversary. The staff helped my husband and sister get decorations to our room and even left us a little card. So sweet! Thank you for your help Sri :)
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酒店回复: Dear Guest,Thanks for the glowing review! We’re thrilled you had a great stay and appreciated the staff going above and beyond to make your anniversary special. We’re glad the location suited your plans, and we’ll take note of the wear and tear in the room to ensure it’s addressed for future guests. If there’s anything else you’d like to share about your experience or any special requests for your next visit, we’d love to hear them. We look forward to welcoming you back soon! If you need any assistance or have special requests for your next stay, please don’t hesitate to contact us.Sincerely,Kiran BanothFront Desk ManagerHoliday Inn Franklin Cool Springs
5.0分
情侣出游
The room was spotless and modern. The breakfast was outstanding and the staff was really great. Will stay here again for sure!
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酒店回复: Dear Guest,Thanks for the wonderful feedback! We’re delighted you found the room spotless and modern, enjoyed the outstanding breakfast, and experienced our staff at their best. We can’t wait to welcome you back on your next trip. If there’s anything else you’d like to share to help us keep delivering exceptional stays, we’d love to hear it. If you need any assistance or have special requests for your next visit, please don’t hesitate to contact us.Sincerely,Kiran BanothFront Desk ManagerHoliday Inn Franklin Cool Springs
4.0分
其他
I opted out of the breakfast. The room was booked as a crash place while family member was recovering from Surgery at Vanderbilt..
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酒店回复: Thank you for sharing your feedback. We hope your family member is recovering well. We’re glad we could provide you with a comfortable place to rest during that time. Should your travels bring you back to the area, we’d be honored to welcome you again under happier circumstances.
5.0分
朋友出游
Very nice room! Very clean
Tub and.shower were accessible with well stocked shampoos and body wash
Very nice staff at checkin.
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酒店回复: Dear Guest,Thank you for sharing your positive feedback. I’m delighted to hear you enjoyed a very nice, clean room, accessible tub and shower with well-stocked toiletries, and friendly check-in staff. We appreciate you recognizing the effort of our team at the front desk.If there’s anything else we can do to make your next stay even better, please let me know. We look forward to welcoming you back for another excellent experience.Warm regards,Kiran BanothFront Desk ManagerHoliday Inn Franklin Cool Springs
5.0分
其他
Breakfast food was fresh, parking well lite at night and felt safe walking from car to hotel lobby.
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酒店回复: Dear Dunaway,Thank you for sharing your experience. We’re glad to hear breakfast was fresh, parking was well lit at night, and you felt safe walking from the car to the hotel lobby. These details help us highlight the aspects guests value most and reinforce our safety and amenity standards.If you have any additional feedback preferences for breakfast options, suggestions to further improve safety or ease of access, or other aspects you’d like us to address please let us know. We look forward to welcoming you back for another welcoming and comfortable stay.Warm regards,Holiday Inn.
1.0分
情侣出游
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We had a horrible experience starting at check in. There were no carts for luggage. We went to dinner, still no available carts when we returned. At 10pm the toilet wouldnt flush. We finally fixed it ourselves. At 1am, people walked into our room. The desk checked them into our room. After the people left, about 10 minutes later, the front desk calls us and wants our name, asks several ID questions, said they were sorry for the confusion and that they would get back to us.Needless to say, we didnt sleep the rest of the night, and nobody ever got back to us. At 6am, we packed up to leave. At checkout, I explained everything that happened. He had no clue and said the manager would call us when he came in that morning. He handed me my receipt, tried to charge us for breakfast even though we told them we didnt want breakfast, then i realized the receipt was for another room and person when we left. I called, he said they would check into it and the manager would call us. I called two more times, was told the manager would call as soon as he came in, but no call. On Saturday night at 9:57pm the manager called and left us a message. We were in bed asleep and had our phones shut off. When i listened to the message, he didnt act like he knew what the call was for and asked us to call him. I called first thing Sunday morning. It was his day off, the girl I spoke to knew nothing about it and said she would have someone call us. I told her at this point we wanted a full refund. No word
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酒店回复: Dear Sheila,Thank you for sharing your detailed feedback. We’re deeply sorry for the multitude of issues you experienced from check-in onward. No guest should encounter such challenges, and what you described lack of luggage carts, a non-flushing toilet, an intrusion into your room, confusion at check-out, billing errors, and lack of timely follow-up clearly fell far short of our standards.We recognize how disruptive this was to your stay, and we appreciate you taking the time to outline each point. To address your concerns and restore your trust, we have taken the following steps:We have processed the refund as requested to compensate for the significant inconveniences you faced.We are reviewing internal procedures related to room access, guest privacy, and post-check-out communications to prevent recurrence.We are reinforcing training with our front desk team on incident handling, accountability, and timely follow-up with guests.Again, we deeply regret the disruption to your stay and appreciate your patience as we work to improve. We’ve documented your experience to help us address the maintenance, security, and service gaps you encountered, and to better support future guests.Warm regards,Kiran Banoth.
酒店有点偏。其他可以
很棒的体验！我绝对会推荐给大家
Spent one night, and it was fine. The room was clean, but the bathroom needed an overhaul. The doors were very dirty and would obviously just need to be wiped down, and the ceilings were dirty. Not the end of the world, but I probably wouldn’t stay here again with so many other options in the area.
The staff was awesome to work with. The breakfast was better on the weekend, During the week, there were no eggs. Just little Omelet things. The water pressure was a little low, and in the mornings the hot water was not so hot. We did not complain about it. They were awesome about our cat,
You really can’t go wrong with a hotel in this area, but this option is great! The room was a showing some wear and tear up but overall we had a great stay. As a reminder breakfast is not included however you’re very close to a lot of amazing breakfast spots.
The staff were what made this place special for us. We were in town to see family and it was also our anniversary. The staff helped my husband and sister get decorations to our room and even left us a little card. So sweet! Thank you for your help Sri :)
The room was spotless and modern. The breakfast was outstanding and the staff was really great. Will stay here again for sure!
I opted out of the breakfast. The room was booked as a crash place while family member was recovering from Surgery at Vanderbilt..
Very nice room! Very clean
Tub and.shower were accessible with well stocked shampoos and body wash
Very nice staff at checkin.
Breakfast food was fresh, parking well lite at night and felt safe walking from car to hotel lobby.
We had a horrible experience starting at check in. There were no carts for luggage. We went to dinner, still no available carts when we returned. At 10pm the toilet wouldnt flush. We finally fixed it ourselves. At 1am, people walked into our room. The desk checked them into our room. After the people left, about 10 minutes later, the front desk calls us and wants our name, asks several ID questions, said they were sorry for the confusion and that they would get back to us.Needless to say, we didnt sleep the rest of the night, and nobody ever got back to us. At 6am, we packed up to leave. At checkout, I explained everything that happened. He had no clue and said the manager would call us when he came in that morning. He handed me my receipt, tried to charge us for breakfast even though we told them we didnt want breakfast, then i realized the receipt was for another room and person when we left. I called, he said they would check into it and the manager would call us. I called two more times, was told the manager would call as soon as he came in, but no call. On Saturday night at 9:57pm the manager called and left us a message. We were in bed asleep and had our phones shut off. When i listened to the message, he didnt act like he knew what the call was for and asked us to call him. I called first thing Sunday morning. It was his day off, the girl I spoke to knew nothing about it and said she would have someone call us. I told her at this point we wanted a full refund. No word