Front desk staff were excellent. Breakfast was average but well presented and clean dining space.
View from the pool was great.
Customer vehicles/trucks often parked back in with exhaust pipes blowing toward the customer room doors and windows. So, smelly exhaust entered rooms when doors or windows were opened. Some trucks were very loud too.
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酒店回复: Thank you for your detailed feedback. We’re glad to hear that you found our front desk staff excellent and enjoyed the view from the pool. We also appreciate your positive comments about the breakfast presentation and the cleanliness of our dining area.We’re sorry to learn about the inconvenience caused by vehicle exhaust and noise near the rooms. Your comments about trucks parking with exhaust pipes facing guest rooms and the impact on air quality and noise are important to us. We will review our parking policies and explore solutions to minimize these issues, as the comfort of our guests is a top priority.Thank you again for sharing your experience. Your insights help us improve, and we hope to welcome you back for an even better stay.
3.0分
家庭亲子
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When we got inside the room, it was very cold so I turned off the u it. We had a balcony so we opened the door and sat on the balcony for a while. My husband took a shower said he thought we may have a water leak, floor was damp. We went onto bed I had left the Glass door open to hear the sea and it was raining. when i got up during the middle of the night, Water was everywhere on the furniture, on the ceiling you could see was damp. My suitcases were damp. We went for breakfast. I told the front desk and she asked the maintenance to go up and he thought it was because of the door being open and no a/c on. He would have housekeeping come and clean it up and they did. I had never had this problem before leaving the sliding glass door open. We had talked about staying there another night, but not after that.
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酒店回复: Thank you for sharing your experience with us. We’re truly sorry to hear about the discomfort you encountered during your stay, especially regarding the water in your room. We understand how upsetting this must have been, and we apologize for any inconvenience it caused to you and your husband.Our team did respond promptly to your report, and we appreciate you letting the front desk know so we could send maintenance and housekeeping to assist. While it appears that the combination of the balcony door being left open during the rain and the air conditioning being off may have contributed to the situation, we recognize that your experience did not meet the standards we aim to provide.We value your feedback and will review our procedures to help prevent similar issues for future guests. Thank you again for bringing this to our attention. If you decide to return, please let us know so we can ensure you have a more comfortable and enjoyable stay.
1.0分
家庭亲子
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Old motel by the bay. Pretty pictures advertised on *******, but the building is from the 70s, and is run down, scarface movie time period. Old furniture, small bathroom, and at least I saw a cockroach dead on the floor when I arrived, the minute I pulled the chair to sit down. Quiet hotel and neighborhood. I didn't see anything dangerous or illegal going on. But the place needs an update, face lift.
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酒店回复: Thank you for taking the time to share your experience. We appreciate your honest feedback regarding the condition of our property and the discrepancies between the online photos and your experience upon arrival. We apologize that the room did not meet your expectations. This is not the impression we want to leave our guests with.We are glad to hear that you found the hotel and neighborhood quiet and safe. Your comments have been shared with our management and housekeeping teams for immediate attention, and we are committed to addressing these concerns as part of our ongoing improvement efforts.Thank you for helping us identify areas in need of attention. We hope you will consider giving us another chance in the future.
4.0分
其他
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Class reunion
We stayed here about 10 years, it had done really good about up grading the place. The place was clean, the people were friendly, breakfast was excellent .. just need to fill the pot holes in the rooms
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酒店回复: Thank you so much for your feedback and for being a loyal guest over the years! We're delighted to hear you enjoyed our recent upgrades, the cleanliness, our friendly staff, and the excellent breakfast. We appreciate your note about the potholes—rest assured, we are addressing this to make your next stay even more comfortable. We look forward to welcoming you back soon!
1.0分
其他
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I would not recommend this hotel to anyone. From the moment we arrived, it was clear this place is poorly managed and does not care about its guests. The room was dirty, with stains on the bedding, food in the floor and a strong musty odor that made it impossible to feel comfortable. The bathroom fixtures that barely worked.
The staff was unhelpful and rude when we asked for assistance, and instead of addressing our concerns, they brushed us off.
The beds were rock hard and completely uncomfortable—like trying to sleep on a wooden board. Instead of resting, I woke up sore and exhausted. On top of that, the room felt outdated and poorly maintained. I expected at least a basic level of comfort, but this place didn’t deliver. I would not recommend staying here unless you enjoy sleepless nights on painful beds
On top of that, there was absolutely no housekeeping during the stay. Trash piled up, the bathroom was never touched, and no clean towels and washcloths were provided. Having to beg for basic necessities like fresh linens is ridiculous, especially when you’re paying for a hotel
For the price we paid, this was completely unacceptable. I’ve stayed in budget hotels before and never experienced something this bad. Do yourself a favor and book elsewhere—this place should be avoided at all costs.
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酒店回复: Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay, including the cleanliness of your room, the condition of the bedding and bathroom, and any unhelpful interactions with our staff. This is not the standard we strive to provide, and we take your comments seriously.Regarding housekeeping, we would like to clarify that mandatory service is provided twice per week. Outside of those days, guests are also welcome to request full service, including fresh linens and towels. We apologize if this was not clearly communicated or if your housekeeping needs were not met.Your feedback has been shared with our management and housekeeping teams to ensure improvements are made. We regret that your experience fell short of expectations and appreciate your input, which helps us address these concerns.
这是一次不错的住宿体验。优点：位置便利，靠近一切，离海边也很近。缺点：墙壁隔音太差了，我能清楚地听到隔壁房间的声音。酒店设施需要更新一下，但总的来说，我们住的两天还算不错。
工作人员非常友善，乐于助人。酒店设施有点旧，需要维护，但性价比很高。
这是一次愉快的入住体验，酒店临水而建，后面景色很美。我会再次选择入住，而且价格也挺合理的。
房间太差了……地板和浴室都脏得要命。首先，我们预订的是带阳台和景观的房间，结果到了之后却被告知我们订的是普通房。后来前台说她有一间带阳台、能看到海湾的房间。我们到了房间，简直恶心透了……地板和浴室都脏得要命。后来换了房间，结果浴室又溢水了。我们又换了一间，这时我们要求取消第二晚和第三晚的住宿。从休斯顿开了10个小时的车过来，结果却是一场噩梦般的经历:( 这家酒店的照片完全是骗人的。他们应该更新一下照片的真实情况！！！！
And I still haven't received a refund for the 2 nights canceled !!!!
服务很棒，员工超级友好热情。酒店位置非常适合我们的行程安排。这家酒店位置不错，但设施比较简单，就是一个睡觉的地方，没什么特别之处。泳池也很简单，酒店旁边还有一个通往海湾的私人小海滩。附近有一家餐厅，食物美味，服务也很好。
Front desk staff were excellent. Breakfast was average but well presented and clean dining space.
View from the pool was great.
Customer vehicles/trucks often parked back in with exhaust pipes blowing toward the customer room doors and windows. So, smelly exhaust entered rooms when doors or windows were opened. Some trucks were very loud too.
When we got inside the room, it was very cold so I turned off the u it. We had a balcony so we opened the door and sat on the balcony for a while. My husband took a shower said he thought we may have a water leak, floor was damp. We went onto bed I had left the Glass door open to hear the sea and it was raining. when i got up during the middle of the night, Water was everywhere on the furniture, on the ceiling you could see was damp. My suitcases were damp. We went for breakfast. I told the front desk and she asked the maintenance to go up and he thought it was because of the door being open and no a/c on. He would have housekeeping come and clean it up and they did. I had never had this problem before leaving the sliding glass door open. We had talked about staying there another night, but not after that.
Old motel by the bay. Pretty pictures advertised on *******, but the building is from the 70s, and is run down, scarface movie time period. Old furniture, small bathroom, and at least I saw a cockroach dead on the floor when I arrived, the minute I pulled the chair to sit down. Quiet hotel and neighborhood. I didn't see anything dangerous or illegal going on. But the place needs an update, face lift.
Class reunion
We stayed here about 10 years, it had done really good about up grading the place. The place was clean, the people were friendly, breakfast was excellent .. just need to fill the pot holes in the rooms
I would not recommend this hotel to anyone. From the moment we arrived, it was clear this place is poorly managed and does not care about its guests. The room was dirty, with stains on the bedding, food in the floor and a strong musty odor that made it impossible to feel comfortable. The bathroom fixtures that barely worked.
The staff was unhelpful and rude when we asked for assistance, and instead of addressing our concerns, they brushed us off.
The beds were rock hard and completely uncomfortable—like trying to sleep on a wooden board. Instead of resting, I woke up sore and exhausted. On top of that, the room felt outdated and poorly maintained. I expected at least a basic level of comfort, but this place didn’t deliver. I would not recommend staying here unless you enjoy sleepless nights on painful beds
On top of that, there was absolutely no housekeeping during the stay. Trash piled up, the bathroom was never touched, and no clean towels and washcloths were provided. Having to beg for basic necessities like fresh linens is ridiculous, especially when you’re paying for a hotel
For the price we paid, this was completely unacceptable. I’ve stayed in budget hotels before and never experienced something this bad. Do yourself a favor and book elsewhere—this place should be avoided at all costs.