Literally had to kick the door open to the room every single time because of the lock being rusted or broken. Severely outdated, beach is gross, pool is gross, I do not recommend staying here even for the price.
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酒店回复: We’re very sorry to hear about your experience. Your feedback is important to us, and we apologize for the issues you encountered with the room lock, as well as the condition of our facilities. We take your concerns seriously and will address them with our maintenance and housekeeping teams to make improvements. Thank you for bringing these matters to our attention.
1.0分
家庭亲子
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The room was dirty when I checked in. The floor hadn’t been swept nor mopped and there were dead bugs in various places around the room. The only reason why I didn’t leave was because of the easy access to the bay and private beach.
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酒店回复: Thank you for your honest feedback. We sincerely apologize for the cleanliness issues you encountered in your room upon arrival. This is not the standard we strive to provide, and your comments have been shared with our housekeeping team for immediate attention and improvement.We're glad to hear you appreciated the easy access to the bay and private beach, but we regret that the condition of your room impacted your stay. Your experience is important to us, and we hope to have the opportunity to provide you with a much better stay in the future.
3.0分
家庭亲子
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Originally given a room near the highway. It was noisy with a gap under the door. Then the hotel desk attendant was courteous and relocated us to the back and it was quiet. A bath towel I discovered was scuffed and badly stained. The beach is really nice. I went there and a stranger was yelling to me from afar. After going back to my room he knocked on my hotel window and rode off on a bike, then he proceeded into the complimentary breakfast area past the front desk. We alerted the attendant at that time and at that point she addressed the situation. The hotel is relatively clean, somewhat updated but paint over peeling paint on the bathroom door and some old chairs that were not great for lounging. I wish I could stay here again because the crescent beach area is so nice with a fantastic view. The pool looks amazing, very large and beautiful patio. The restaurant looks like it has an interesting Italian style menu with plenty of specials and deserts. It looked busy. Nice little bar area, real cozy. Location is very good, close enough to beaches and downtown. We stayed one night. Overall an okay stay for one night only. We felt unsafe. Security could use some improvement.
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酒店回复: Thank you for sharing such a detailed review of your stay. We’re glad you enjoyed the beautiful beach, our pool and patio area, and found the restaurant and bar inviting. It’s great to hear our front desk team was courteous and able to move you to a quieter room.We apologize for the issues you encountered, including the initial noise, the condition of your bath towel, and the maintenance concerns in your room. Most importantly, your experience with the stranger on property is concerning. Guest safety is our top priority, and we appreciate you bringing this to our attention and alerting our staff.Thank you for your honest feedback about cleanliness and furnishings—we are always working to improve and your comments are invaluable. We hope you enjoyed the beautiful location and views, and we would love the opportunity to welcome you back for a better experience in the future.
3.0分
情侣出游
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Crabby check in lady. Room was poorly renovated. Paint on curtains, cracked tile in shower. Dirty tub. Painters painted right over screws and large chunks in the wall. Bed was nice and breakfast was okay.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the room and the experience you had during check-in. Your comments about the renovations and cleanliness are very concerning, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made. We're glad to hear you enjoyed the bed and breakfast, but we understand that the overall experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to improve.
3.0分
其他
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Room very disappointing. Internet did not work. Sink did not drain. I think the bed sheets were clean but they were very wrinkled. Refrigerator very frosted over. Toilet paper so thin it was barely usable.
Check in was easy but no interaction with other staff. Did not have the breakfast and did not use the laundry.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations. We sincerely apologize for the issues you experienced with the internet, sink drainage, refrigerator condition, and the bed linens. We also regret that the quality of the toilet paper and the lack of staff interaction impacted your visit.Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams immediately to ensure improvements are made. We’re glad your check-in was smooth, but we aim to provide excellent service throughout your stay, and we clearly fell short.We appreciate your feedback as it helps us improve for future guests.
这是一次不错的住宿体验。优点：位置便利，靠近一切，离海边也很近。缺点：墙壁隔音太差了，我能清楚地听到隔壁房间的声音。酒店设施需要更新一下，但总的来说，我们住的两天还算不错。
工作人员非常友善，乐于助人。酒店设施有点旧，需要维护，但性价比很高。
这是一次愉快的入住体验，酒店临水而建，后面景色很美。我会再次选择入住，而且价格也挺合理的。
房间太差了……地板和浴室都脏得要命。首先，我们预订的是带阳台和景观的房间，结果到了之后却被告知我们订的是普通房。后来前台说她有一间带阳台、能看到海湾的房间。我们到了房间，简直恶心透了……地板和浴室都脏得要命。后来换了房间，结果浴室又溢水了。我们又换了一间，这时我们要求取消第二晚和第三晚的住宿。从休斯顿开了10个小时的车过来，结果却是一场噩梦般的经历:( 这家酒店的照片完全是骗人的。他们应该更新一下照片的真实情况！！！！
And I still haven't received a refund for the 2 nights canceled !!!!
服务很棒，员工超级友好热情。酒店位置非常适合我们的行程安排。这家酒店位置不错，但设施比较简单，就是一个睡觉的地方，没什么特别之处。泳池也很简单，酒店旁边还有一个通往海湾的私人小海滩。附近有一家餐厅，食物美味，服务也很好。
Literally had to kick the door open to the room every single time because of the lock being rusted or broken. Severely outdated, beach is gross, pool is gross, I do not recommend staying here even for the price.
The room was dirty when I checked in. The floor hadn’t been swept nor mopped and there were dead bugs in various places around the room. The only reason why I didn’t leave was because of the easy access to the bay and private beach.
Originally given a room near the highway. It was noisy with a gap under the door. Then the hotel desk attendant was courteous and relocated us to the back and it was quiet. A bath towel I discovered was scuffed and badly stained. The beach is really nice. I went there and a stranger was yelling to me from afar. After going back to my room he knocked on my hotel window and rode off on a bike, then he proceeded into the complimentary breakfast area past the front desk. We alerted the attendant at that time and at that point she addressed the situation. The hotel is relatively clean, somewhat updated but paint over peeling paint on the bathroom door and some old chairs that were not great for lounging. I wish I could stay here again because the crescent beach area is so nice with a fantastic view. The pool looks amazing, very large and beautiful patio. The restaurant looks like it has an interesting Italian style menu with plenty of specials and deserts. It looked busy. Nice little bar area, real cozy. Location is very good, close enough to beaches and downtown. We stayed one night. Overall an okay stay for one night only. We felt unsafe. Security could use some improvement.
Crabby check in lady. Room was poorly renovated. Paint on curtains, cracked tile in shower. Dirty tub. Painters painted right over screws and large chunks in the wall. Bed was nice and breakfast was okay.
Room very disappointing. Internet did not work. Sink did not drain. I think the bed sheets were clean but they were very wrinkled. Refrigerator very frosted over. Toilet paper so thin it was barely usable.
Check in was easy but no interaction with other staff. Did not have the breakfast and did not use the laundry.