It was close to where we wanted to stay. There was only 1 room available with 2 beds so when we found out the toilet did not flush we were not able to change rooms. The front desk came immediately to check but had to call for maintenance to come. Not at the property - had to wait almost 2 hours. Did not arrive until 9:30 PM which is not acceptable after a long day of driving.
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酒店回复: Dear Rebecca,Thank you for taking the time to share your experience. We’re glad to hear our location was convenient for your visit, but we sincerely apologize for the inconvenience you encountered with the toilet and the delay in receiving maintenance service. We understand how frustrating it must have been to deal with this issue after a long day of travel.Please know that this is not the level of service we strive to provide. We have reviewed the situation with our maintenance and front desk teams to ensure a quicker response time and better communication moving forward.We truly appreciate your feedback, as it helps us improve the experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a much smoother and more comfortable stay in the future.Warm regards,Management Team
2.0分
情侣出游
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The staff was nice. Property is in absolutely terrible shape. First thing was a sign saying park at your own risk! AC did not work. Was told to unplug and plug back in. Toilet flushed very slow. Soft parts to the floor. Heard the people next door all night long.
5.0分
其他
Christine was phenomenal, went above and beyond. Thank you! All your staff was very lovely.
1.0分
其他
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Absolutely disgusting hotel! The location was sketchy, with no good restaurants close by. The outside of the building looked like homeless people lived there, with no landscaping at all. A horrible odor permeated the whole hotel. When we arrived at our room, the door was propped open with a dirty towel. Our room had a broken window that wouldn't close, no sheer curtain (which made it very dark), and the carpet was filthy. The air conditioning unit clanked continuously, and the toilet handle had to be jiggled. A safety bar on the tub would have been helpful. The breakfast was so-so, but the juice wasn't chilled and the orange juice was brown. There were two good things - the staff was very friendly, and the refrigerator had a freezer. FIND ANOTHER HOTEL!!!
1.0分
其他
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Was put into a room with someone in it at 1st. Then the room we got looked nothing like the pictures! Room was old, dirty, and disgusting! This was by far the one of the worst we have ever stayed in.
2.0分
其他
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Never Again
the one thing that a hotel should provide is a good nights sleep, that was impossible here. Pipes banging, exhaust fans screeching, paper thin walls, guests running ramped yelling, screaming, knocking on doors at 2am.
Never Again.
4.0分
情侣出游
Overall the stay was adequate, right off the highway so convenient.
这个地方还不错，但需要翻新一下。
有臭虫....
坏的
It was close to where we wanted to stay. There was only 1 room available with 2 beds so when we found out the toilet did not flush we were not able to change rooms. The front desk came immediately to check but had to call for maintenance to come. Not at the property - had to wait almost 2 hours. Did not arrive until 9:30 PM which is not acceptable after a long day of driving.
The staff was nice. Property is in absolutely terrible shape. First thing was a sign saying park at your own risk! AC did not work. Was told to unplug and plug back in. Toilet flushed very slow. Soft parts to the floor. Heard the people next door all night long.
Christine was phenomenal, went above and beyond. Thank you! All your staff was very lovely.
Absolutely disgusting hotel! The location was sketchy, with no good restaurants close by. The outside of the building looked like homeless people lived there, with no landscaping at all. A horrible odor permeated the whole hotel. When we arrived at our room, the door was propped open with a dirty towel. Our room had a broken window that wouldn't close, no sheer curtain (which made it very dark), and the carpet was filthy. The air conditioning unit clanked continuously, and the toilet handle had to be jiggled. A safety bar on the tub would have been helpful. The breakfast was so-so, but the juice wasn't chilled and the orange juice was brown. There were two good things - the staff was very friendly, and the refrigerator had a freezer. FIND ANOTHER HOTEL!!!
Was put into a room with someone in it at 1st. Then the room we got looked nothing like the pictures! Room was old, dirty, and disgusting! This was by far the one of the worst we have ever stayed in.
Never Again
the one thing that a hotel should provide is a good nights sleep, that was impossible here. Pipes banging, exhaust fans screeching, paper thin walls, guests running ramped yelling, screaming, knocking on doors at 2am.
Never Again.
Overall the stay was adequate, right off the highway so convenient.