酒店回复: The paper you received at check in is just basic hotel information. We give that to all our guest so they are aware of the hours for breakfast, the time the guest laundry is open and some information about restaurants. If you read the paper, it would inform you that the washer and dryer are only allowed to be used from 7am to 10pm. and between 10pm to 7am is quite hours, we have this in place as to no disturb our guests. Upon checking cameras, no laundry was used overnight. Due to high amounts of theft from guest, extra towels are an extra charge. We ask that all personal phone calls be taken out of the lobby, so 1) no one listens to your personal private call and 2) our front desk can check in guest without having to yell over people on the phone.

酒店回复: Thank you for your review. We hope you stay with us the next time you are in Beaver

酒店回复: Thank you for your feedback. Not sure what you mean by your comment since you were staying with your family

酒店回复: Why was this not told to the front desk? You stayed the entire night and did not inform anyone of this. If the room was missing items we would have fixed this right away. We understand you were upset about something else at check in, but we do not appreciate you taking this angry out on us.

酒店回复: Thank you for your feedback. We are glad you enjoyed your stay and hope you come stay with us again.

酒店回复: We spoke with out front desk clerk. to clarify, all of websites show not only are we pet friendly, but there is a pet fee. Pet fees are waived for ADA service animals. We have hotel polices in place to help our guests with common questions. The fees are put in place because this is a place of business, and it cost the hotel more when guest damage our property.

酒店回复: Based on your the resevation you made, we provided all the amenities asked for that are available on the booking sites. We also explained the outside rooms pictures are not handicap rooms and were also all taken.

酒店回复: Thank you for sharing your feedback. We’re glad to hear that your room met your expectations and that you felt it was a good value for a Saturday night. We have made a note of the odor you noticed downstairs. Our team is already looking into this to ensure it’s addressed immediately.We appreciate you noting our 7 AM breakfast time.

酒店回复: Ms. Lopez, you were explained several times about this matter. At check in we explained that due to renovations to our 1st floor pet friendly rooms we can only give you a 2nd floor room. When you explained you told ******* about your pet, we explained that we are pet friendly and have no problem with that, unless you send us a direct message to the property, ******* does not tell us, as I started before, I told you we are pet friendly and because of cost our pet fees have gone up. It takes our housekeepers extra time to clean those rooms so we can ensure to accommodate all our guests, including ones with allergies.

酒店回复: Thank you for your review. We try our best to accommodate all our guests. We are glad you enjoy your stay and hope you come stay with us again next time your in Beaver.