酒店回复: Thank you Jeffrey for your feedback. We apologize for the inconvenience , We would have been more than happy to take care of the issues considering you extended after your 1st reservation.
3.0分
其他
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This is a clean, wornout, econo stay. The bed was good and they had hot water, Nicole at check-in was great.
Breakfast was coffee, hot water and tea bags and 3 walmart granola bars on a rack.
酒店回复: Thank you for your feedback.
1.0分
其他
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We showed up at the property and there was no one at the desk. We called the number which rang phones behind the desk. Of course, no one answered them. Waited about 1/2 hour for an attendant to show and finally check us in. Water and mold in the ceiling all along the hallway leading to the room. Bathroom was dirty but otherwise ok at best.
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酒店回复: We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.
1.0分
家庭亲子
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Breakfast was acidic coffee and a banana - was told yogurt and muffins only put out for weekend guests. Black mold in the bathroom. Cat hair on the recliner - was told a lady with 5 cats had stayed in the room the previous week (glad I didn't have a car allergy - would have been nice to know up front). Was told blankets and covers get cleaned every 3 weeks...gross. This was a bad Super 8. Almost forgot, desk lady walked around the lobby barefoot - that's pretty unsanitary. Yikes....
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酒店回复: We apologize for the inconvenience , Based on what is advertised for breakfast we do put one packaged item. Our records indicate that there were granola bars and bananas out on that day for breakfast. We would be more than happy to get information about who told you about the cats and blankets. Our team has confirmed that they haven't said that, so please give us a call.
2.0分
朋友出游
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Our room's door would not lock unless you slammed it. Slamming was the recommendation of the staff. When we slammed it, the safety bar moved and completely locked us out of the room. Maintenance had to get us back in.
酒店回复: Thank you for feedback.
4.0分
其他
Quiet and safe hotel. Not updated and a few things needed help, but for a quick night, it was good.
酒店回复: Thank you Sharon for your feedback.
3.0分
其他
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I returned to the property at 8:30 pm on Saturday night of my reservation. My room key card did not work. I returned to the front desk to request it be rekeyed and no-one was on duty. I made every attempt to find an employee by calling every number I could find but no-one responded. Finally, after a very long wait, one employee appeared, obviously off-duty, to give me a new key. This caused my subsequent evening plans to be very far behind schedule. As I left the property once I finally got the situation resolved, others were in the lobby facing the same problem. This created a really bad impression on what otherwise would have been an acceptable stay.
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酒店回复: Our records indicate that was not the case. Thank you for your feedback.
3.0分
其他
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Closest hotel to Camp David. Although the staff and owner is super sweet and friendly. You have to call to get one of them to come to the front. I really can’t believe this is backed by Wyndham being so outdated. But have to say that the bed was comfortable. But breakfast is laughable!!! A stale off brand granola bar, broken coffee pot for the weekdays and a stale little bowl of arisen band cereal for the weekend. It’s a good thing so many breakfast places and grocery store is near. But it’s conveniently at the base of the mountain, quiet and clean. But for the nightly rate. This hotel should be so much more!!!!
酒店回复: Thank you for your feedback.
1.0分
家庭亲子
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Trying to find this place was horrible. There were no lights. Finally my son saw the sign. I thought there was a power outage. No lights outside or in the sign. We drove by it 4 times. Complete darkness maybe a few window lights on. Checking in the staff was nice it just took them forever to get to the check in desk and it was only around 8:30. Going to the room the door wouldn’t open. The hotel staff couldn’t get it open. They finally changed our room. The beds were as old as me. I felt springs. The shower had water standing in the tub during my shower. Then you can’t even sleep in. They are texting you at 8am trying to find out when you are checking out. It was a joke!!!
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酒店回复: We apologize for the inconvenience. Our records indicate you were offered a complete refund at check in and you refused it.
1.0分
情侣出游
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I understand this is a budget hotel. We were looking basically for a bed and a bathroom. The room was a little rough around the edges but that was okay. The dead bugs in the bathtub and gnats in the sink were disappointing. But the real disappointment was the bed bugs. I killed four and gave up. Had to sleep in the recliner. It will be a long time before I go to another Super 8.
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酒店回复: Thank you for leaving a review. We are truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. We will share your comments with our housekeeping staff so we can improve.
肮脏、陈旧、服务差，前台无人值守，每次需要帮助时都要打电话叫人。酒店周围长满了荆棘和灌木，非常难看。
This is a clean, wornout, econo stay. The bed was good and they had hot water, Nicole at check-in was great.
Breakfast was coffee, hot water and tea bags and 3 walmart granola bars on a rack.
We showed up at the property and there was no one at the desk. We called the number which rang phones behind the desk. Of course, no one answered them. Waited about 1/2 hour for an attendant to show and finally check us in. Water and mold in the ceiling all along the hallway leading to the room. Bathroom was dirty but otherwise ok at best.
Breakfast was acidic coffee and a banana - was told yogurt and muffins only put out for weekend guests. Black mold in the bathroom. Cat hair on the recliner - was told a lady with 5 cats had stayed in the room the previous week (glad I didn't have a car allergy - would have been nice to know up front). Was told blankets and covers get cleaned every 3 weeks...gross. This was a bad Super 8. Almost forgot, desk lady walked around the lobby barefoot - that's pretty unsanitary. Yikes....
Our room's door would not lock unless you slammed it. Slamming was the recommendation of the staff. When we slammed it, the safety bar moved and completely locked us out of the room. Maintenance had to get us back in.
Quiet and safe hotel. Not updated and a few things needed help, but for a quick night, it was good.
I returned to the property at 8:30 pm on Saturday night of my reservation. My room key card did not work. I returned to the front desk to request it be rekeyed and no-one was on duty. I made every attempt to find an employee by calling every number I could find but no-one responded. Finally, after a very long wait, one employee appeared, obviously off-duty, to give me a new key. This caused my subsequent evening plans to be very far behind schedule. As I left the property once I finally got the situation resolved, others were in the lobby facing the same problem. This created a really bad impression on what otherwise would have been an acceptable stay.
Closest hotel to Camp David. Although the staff and owner is super sweet and friendly. You have to call to get one of them to come to the front. I really can’t believe this is backed by Wyndham being so outdated. But have to say that the bed was comfortable. But breakfast is laughable!!! A stale off brand granola bar, broken coffee pot for the weekdays and a stale little bowl of arisen band cereal for the weekend. It’s a good thing so many breakfast places and grocery store is near. But it’s conveniently at the base of the mountain, quiet and clean. But for the nightly rate. This hotel should be so much more!!!!
Trying to find this place was horrible. There were no lights. Finally my son saw the sign. I thought there was a power outage. No lights outside or in the sign. We drove by it 4 times. Complete darkness maybe a few window lights on. Checking in the staff was nice it just took them forever to get to the check in desk and it was only around 8:30. Going to the room the door wouldn’t open. The hotel staff couldn’t get it open. They finally changed our room. The beds were as old as me. I felt springs. The shower had water standing in the tub during my shower. Then you can’t even sleep in. They are texting you at 8am trying to find out when you are checking out. It was a joke!!!
I understand this is a budget hotel. We were looking basically for a bed and a bathroom. The room was a little rough around the edges but that was okay. The dead bugs in the bathtub and gnats in the sink were disappointing. But the real disappointment was the bed bugs. I killed four and gave up. Had to sleep in the recliner. It will be a long time before I go to another Super 8.