酒店回复: Dear Gary,Thank you for taking the time to share feedback. The cleanliness of the room and the overall conditions you mentioned fall below the standards we aim to maintain, and we regret your experience. Please know that our team has been notified of your comments and is actively investigating to make improvements for future guests. If there's an opportunity to host you again for a stay that better demonstrates our hospitality, we would be happy to welcome you back.
2.0分
其他
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Not Impressed!!
Our room had a missing bed. There wasn't carpet, but flooring was nice.The closet didn't have a door on it. Iron, but no ironing board. No coffee pot in the room. Only one towel in the bathroom. Stains on the wall and lampshade. No ice machine on the floor. The website said there was a continental breakfast. There was Cheerios and Fruit Loops and coffee. That is it.
The bed really wasn't comfortable. If I was getting a single bed, I expected a king size.
It was quiet though.
We stayed here previously, a couple of years ago when they were under construction, but we had a nice room.
It is close to shopping, which made it nice.
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酒店回复: Dear Ronie,Thank you for taking the time to share this feedback. It was a pleasure welcoming you back, and we're glad our peaceful environment and ideal location remained the highlights of your stay. However, we're disheartened to hear that other aspects of your visit fell short this time around. We regret the disappointment you felt with our breakfast offerings and in-room amenities; your comments have been noted for further consideration and discussion. It's through insights like yours that we improve, and we'd like to thank you again for this review. We truly hope to welcome you back in the future, as we're confident we can regain your confidence.
1.0分
商务出差
It had ROACHES!!! NOT CLEAN AT ALL..FLOORS WERE DIRTY...TUB WAS DIRTY...ETC.
1.0分
其他
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Nervous to stay with my family yet it was late .. when I had to check in and out early …yet still so much happening in the halls in the little time we had to sleep .. and breakfast consisted of cereal
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酒店回复: Thank you for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. We understand how important a quiet and restful environment is—especially with early check-in and check-out times. We’ll be looking into the hallway activity to ensure better rest for our guests. We also appreciate your comment about breakfast and will take it into consideration as we review our offerings. Your experience matters to us, and we hope to have the opportunity to provide you with a more comfortable stay in the future.
2.0分
其他
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Hotel was nit as pictured on the website. I ordered a suite with kitchenette and the room we stayed in is was no longer in the room. You could tell where it had been. There was no breakfast service and no coffee pots of any kind in the rooms.
The bedsheets and mattresses were stained
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酒店回复: Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We would like to clarify that we offer coffee in the lobby for our guests, and your reservation was for a room with 2 double beds, which may have been different from what you were expecting. We appreciate your comments and will review them to ensure a better experience in the future. We hope to have the opportunity to serve you again.
3.0分
商务出差
Large room but needs to be updated. Old sheets and towels. Stains on couch. Could use som TLC!
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酒店回复: Thank you for your feedback Scott! We truly appreciate you taking the time to share your experience. We apologize for the issues you encountered during your stay. Your comments are important to us, and we’ll definitely look into updating the room and addressing the concerns you've mentioned. We hope to have the opportunity to provide you with a more comfortable and refreshed stay in the future!
5.0分
其他
Enjoyed my stay staff was friendly and helpful the room was clean and had everything I needed for my time there. When I come back I plan to stay again
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and found our staff helpful. It’s great to know that the room met your needs. We look forward to welcoming you back on your next visit! Safe travels until then!
房间过时又压抑。小厨房地板踩上去吱吱作响。不想坐在脏兮兮的沙发上。浴室地板多久没刷过了？浴缸下水很慢，根本没法泡澡。马桶座圈黏糊糊的，我得用卫生纸垫着才敢用。衣架只有两个。床头柜抽屉也很脏。再也不会预订了。
员工非常友善。睡得很好。
好的
Room was dirty.. nothing worked..
Things were broke..tub drain clogged..
Electric outlets exposed..
Floor sticky..
Awful..!!
Not Impressed!!
Our room had a missing bed. There wasn't carpet, but flooring was nice.The closet didn't have a door on it. Iron, but no ironing board. No coffee pot in the room. Only one towel in the bathroom. Stains on the wall and lampshade. No ice machine on the floor. The website said there was a continental breakfast. There was Cheerios and Fruit Loops and coffee. That is it.
The bed really wasn't comfortable. If I was getting a single bed, I expected a king size.
It was quiet though.
We stayed here previously, a couple of years ago when they were under construction, but we had a nice room.
It is close to shopping, which made it nice.
It had ROACHES!!! NOT CLEAN AT ALL..FLOORS WERE DIRTY...TUB WAS DIRTY...ETC.
Nervous to stay with my family yet it was late .. when I had to check in and out early …yet still so much happening in the halls in the little time we had to sleep .. and breakfast consisted of cereal
Hotel was nit as pictured on the website. I ordered a suite with kitchenette and the room we stayed in is was no longer in the room. You could tell where it had been. There was no breakfast service and no coffee pots of any kind in the rooms.
The bedsheets and mattresses were stained
Large room but needs to be updated. Old sheets and towels. Stains on couch. Could use som TLC!
Enjoyed my stay staff was friendly and helpful the room was clean and had everything I needed for my time there. When I come back I plan to stay again