酒店回复: Sir, if any of this were true, why wouldn't you come to the front desk&complain, ask for a refund for your 2 day pre-paid stay?? you did none of these things, therefore I'm going to take your complaint as seriously as your behavior
酒店回复: If you had brought the chair to our attention we could have remedied your situation. You are correct, nobody was here, except the staff, including housekeepers. There's a reason you can't check-in prior to certain times, its so when the hotel is sold out the night before for an event, you can have a nice clean room.
5.0分
其他
原文
翻译提供方:Google
很棒的住宿地点
非常干净,价格也合理。一切都维护得很好。泳池很温暖,看起来很干净,虽然我没机会游泳。
酒店回复: Thanks for the great feedback!!
4.0分
商务出差
原文
翻译提供方:Google
很棒的酒店
我的酒店不错。我对150英镑的杂费不太满意,我觉得有点贵,但总体来说住得很愉快。
1.0分
其他
原文
翻译提供方:Google
非常可疑
3.0分
家庭亲子
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TV had to be reset every couple of hours. Friday night desk clerk was super helpful. But when we checked out Sunday morning - the desk clerk was in her car outside the front door smoking. We would have assumed it was just a customer - but she asked if we needed a receipt!
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酒店回复: Thank you for your review. I apologize for your cable reset issues, we are in the process of trying to update the cable in all rooms. As far as the desk clerk that thought she could work from her car while smoking, she no longer works here~Thanks for staying here at Super8 :-)
2.0分
商务出差
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Service ok but they need to work on hygiene. Sheets had many spot stains, towels were worn, and carpet in room filthy with stains. Super cheap everything inside.
4.0分
其他
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We arrived during the night - after 1:30am - and were happy to be greeted by staff and to get our room quickly.
However, we soon learned that there was no water. We called down and found that "there is no water pressure in the hotel, but if you wait a while, it will come back." We were ok and there was water when we woke the next morning. But that is pretty significant.
2.0分
情侣出游
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The entire place was old, dirty and disgusting. Nasty carpets, dirty bedding and people knocking on doors all hours of the night. Way too close to a very busy road.
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酒店回复: We certainly apologize for the noise, however you stayed on a sold out, Notre Dame home game wkend&when a hotel is full it tends to be noisy. I'm also wondering if you were so unhappy with our accommodations why you didn't bring any concerns up with our staff or perhaps even find something more suitable to your desires :-)
早餐品种不多。
不好
这个地方看起来比较老旧,破败不堪。外面看起来不太干净,里面也有点粗糙。我们对它没抱太大期望,因为这家酒店价格比较便宜。我们的房间很脏。床单、毯子和枕套上都有污渍,非常明显。我们离开后就没再住这里。不推荐。
办公桌旁边的椅子坏了,房间里没有纸巾,房间里弥漫着霉味。前台服务员对我们提前30分钟到达感到不满。说提前入住通常要收25美元。我入住的时候,这家酒店除了前台服务员之外空无一人。房费是在入住前全额支付的。提前30分钟到达,你会觉得我像个被烫伤的青少年。吸取教训了。即使是高评价的酒店,也一定要看看评论。它们有助于你做决定。
很棒的住宿地点
非常干净,价格也合理。一切都维护得很好。泳池很温暖,看起来很干净,虽然我没机会游泳。
很棒的酒店
我的酒店不错。我对150英镑的杂费不太满意,我觉得有点贵,但总体来说住得很愉快。
非常可疑
TV had to be reset every couple of hours. Friday night desk clerk was super helpful. But when we checked out Sunday morning - the desk clerk was in her car outside the front door smoking. We would have assumed it was just a customer - but she asked if we needed a receipt!
Service ok but they need to work on hygiene. Sheets had many spot stains, towels were worn, and carpet in room filthy with stains. Super cheap everything inside.
We arrived during the night - after 1:30am - and were happy to be greeted by staff and to get our room quickly.
However, we soon learned that there was no water. We called down and found that "there is no water pressure in the hotel, but if you wait a while, it will come back." We were ok and there was water when we woke the next morning. But that is pretty significant.
The entire place was old, dirty and disgusting. Nasty carpets, dirty bedding and people knocking on doors all hours of the night. Way too close to a very busy road.