Thank you for a wonderful stay! Your staff were so friendly and polite and helpful. They had wonderful manners and made me feel like an honored guest. The breakfast had lots of healthy and allergen friendly options, which I really appreciated.
5.0分
其他
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It was very comfortable. The room was at the right temperature and we slept well. The breakfast had a good selection. The staff was friendly and made you feel welcome.
4.0分
家庭亲子
The hotel is fine and clean. Friendly staff , But the industrial area it is in is a little sketchy. Lots of people walking around area.
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酒店回复: Thank you for sharing your feedback, Jodi. While our team is pleased that our clean establishment and happy hospitality stood out, we’re disappointed to learn that our location fell short. Guest safety is of the utmost importance to us, and we regret missing the chance to alert security to the concerns you describe. We appreciate every opportunity to improve and we hope you return for a perfect experience in the future!
2.0分
情侣出游
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This is a beautiful hotel in a very convenient location. Unfortunately, when we arrived late in the evening after a long drive received an assignment to a room, which was less than we expected. We were on the fourth floor, which was great, but they assigned us to an ADA style room, which was not what I had asked for or needed. Due to the late hour and our exhaustion, we were too tired to ask for them to change our accommodations. It seems to me that the room should’ve been saved for someone who needed it. I didn’t need to look at all of the equipment. The bed was low and uncomfortable. We were disappointed with our one night stay. When we went downstairs for breakfast, the breakfast bar had not been maintained and we had to ask for more provisions. It took a long time for it to be replenished.
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酒店回复: Thank you for sharing your feedbac, Susan. Our team remains disappointed that our ADA accommodations so negatively impacted your impression. We do, in fact, hold these rooms for guests with a particular need, and they were the last available of your selected room preference at the later hour you checked-in. That said, we understand your frustration and we sincerely apologize for the inconvenience.Please know that the discomfort and breakfast lapses you describe most certainly do not meet the standards of service we aim to provide, and we will be addressing these issues with our team to ensure such situations are avoided in the future. We value your comments as they help us enhance guest experiences and we hope you consider staying with us for an improved visit in the future.
5.0分
其他
Great experience. Easy and quick check in and out. Clean and exactly what we wanted.
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酒店回复: Our team is delighted that our clean accommodations and easy front desk experiences helped make your stay great. We appreciate your feedback and we hope you return for another 10 out of 10 visit soon! Thank you, Kou Vang!
5.0分
家庭亲子
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Great hotel - clean and comfortable all around. Wonderful bed! We had breakfast outside on the terrace, which was lovely. My only suggestion would be to upgrade the coffee maker in the room, it’s the very cheap kind of coffee that much lower grade motels use. In many other hotels of Fairfield’s standard, Keurig machines are the norm now.
3.0分
其他
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Overall it was ok. Staff at breakfast was nice. I had a late check out @12:30. At 12:30, housekeeping was knocking at my door. I was trying to write a note thanking them and also apologizing I didn’t have more cash (it was only $4) and and also finish getting ready to leave. He was very rude. I have never been rushed out of my room in any of the hotels I’ve stayed at. Fairfield was recommended but I will not stay there ever again.
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酒店回复: Thank you for sharing your feedback, Ofelia. Our team is disappointed you had an unsatisfactory stay and we regret not meeting your expectations. We wish you happy travels in the future.
如果有机会到美国奥勒冈州the Dalles一带旅游，这家酒店性价比非常不错，服务人员非常友善，值得推荐。
员工很棒。房间超级干净。早餐是个不错的加分项。在我们继续旅程之前，早餐把我们喂饱了。会再次入住。
出色的
Thank you for a wonderful stay! Your staff were so friendly and polite and helpful. They had wonderful manners and made me feel like an honored guest. The breakfast had lots of healthy and allergen friendly options, which I really appreciated.
It was very comfortable. The room was at the right temperature and we slept well. The breakfast had a good selection. The staff was friendly and made you feel welcome.
The hotel is fine and clean. Friendly staff , But the industrial area it is in is a little sketchy. Lots of people walking around area.
This is a beautiful hotel in a very convenient location. Unfortunately, when we arrived late in the evening after a long drive received an assignment to a room, which was less than we expected. We were on the fourth floor, which was great, but they assigned us to an ADA style room, which was not what I had asked for or needed. Due to the late hour and our exhaustion, we were too tired to ask for them to change our accommodations. It seems to me that the room should’ve been saved for someone who needed it. I didn’t need to look at all of the equipment. The bed was low and uncomfortable. We were disappointed with our one night stay. When we went downstairs for breakfast, the breakfast bar had not been maintained and we had to ask for more provisions. It took a long time for it to be replenished.
Great experience. Easy and quick check in and out. Clean and exactly what we wanted.
Great hotel - clean and comfortable all around. Wonderful bed! We had breakfast outside on the terrace, which was lovely. My only suggestion would be to upgrade the coffee maker in the room, it’s the very cheap kind of coffee that much lower grade motels use. In many other hotels of Fairfield’s standard, Keurig machines are the norm now.
Overall it was ok. Staff at breakfast was nice. I had a late check out @12:30. At 12:30, housekeeping was knocking at my door. I was trying to write a note thanking them and also apologizing I didn’t have more cash (it was only $4) and and also finish getting ready to leave. He was very rude. I have never been rushed out of my room in any of the hotels I’ve stayed at. Fairfield was recommended but I will not stay there ever again.