This is a beautiful hotel in a very convenient location. Unfortunately, when we arrived late in the evening after a long drive received an assignment to a room, which was less than we expected. We were on the fourth floor, which was great, but they assigned us to an ADA style room, which was not what I had asked for or needed. Due to the late hour and our exhaustion, we were too tired to ask for them to change our accommodations. It seems to me that the room should’ve been saved for someone who needed it. I didn’t need to look at all of the equipment. The bed was low and uncomfortable. We were disappointed with our one night stay. When we went downstairs for breakfast, the breakfast bar had not been maintained and we had to ask for more provisions. It took a long time for it to be replenished.
展开
酒店回复: Thank you for sharing your feedbac, Susan. Our team remains disappointed that our ADA accommodations so negatively impacted your impression. We do, in fact, hold these rooms for guests with a particular need, and they were the last available of your selected room preference at the later hour you checked-in. That said, we understand your frustration and we sincerely apologize for the inconvenience.Please know that the discomfort and breakfast lapses you describe most certainly do not meet the standards of service we aim to provide, and we will be addressing these issues with our team to ensure such situations are avoided in the future. We value your comments as they help us enhance guest experiences and we hope you consider staying with us for an improved visit in the future.
5.0分
家庭亲子
展开
Great hotel - clean and comfortable all around. Wonderful bed! We had breakfast outside on the terrace, which was lovely. My only suggestion would be to upgrade the coffee maker in the room, it’s the very cheap kind of coffee that much lower grade motels use. In many other hotels of Fairfield’s standard, Keurig machines are the norm now.
3.0分
其他
展开
Overall it was ok. Staff at breakfast was nice. I had a late check out @12:30. At 12:30, housekeeping was knocking at my door. I was trying to write a note thanking them and also apologizing I didn’t have more cash (it was only $4) and and also finish getting ready to leave. He was very rude. I have never been rushed out of my room in any of the hotels I’ve stayed at. Fairfield was recommended but I will not stay there ever again.
展开
酒店回复: Thank you for sharing your feedback, Ofelia. Our team is disappointed you had an unsatisfactory stay and we regret not meeting your expectations. We wish you happy travels in the future.
4.0分
其他
展开
Food ran out at breakfast with 40 minutes to go. Not well stocked or attended. Quality was not worth the expense. I left a docking station and was notified promptly and recovered it on way home. Good customer service.
3.0分
其他
展开
1. Bathroom Amenities: There was no hair conditioner provided in the shower, but instead two bottles of shampoo. Additionally, the body lotion appeared to have already been opened and used, which is concerning from a hygiene standpoint.
2. Pillow Quality: There was no option to choose from different types of pillows, and the ones provided were of very poor quality. They lacked support, which made it difficult to get a comfortable night’s sleep.
3. Breakfast Meat Options: The buffet breakfast offered very limited meat options. The only available choice was spicy sausages, which may not suit everyone’s taste.
展开
酒店回复: Thank you for taking the time to share your recent experience. The details you’ve provided are unusual for us and very concerning to our team. Please accept our apologies for the inconvenience and for missing the opportunity to provide you conditioner, replace your lotion, offer alternative pillows, or otherwise redeem your impression before you left. We care about your enjoyment and we hope you return for a pristine, restful, and delicious stay in the future. Thank you, Kateryna!
5.0分
其他
Excellent Stay
This hotel is wonderful, Highly recommend.
展开
酒店回复: Thank you for the enthusiastic recommendation and kind compliment, Debbie. We appreciate the praise and hope you come back for another wonderful experience in the future!
5.0分
家庭亲子
It was exactly where I wanted to spend the night. It’s clean and the check in was smooth.
如果有机会到美国奥勒冈州the Dalles一带旅游，这家酒店性价比非常不错，服务人员非常友善，值得推荐。
员工很棒。房间超级干净。早餐是个不错的加分项。在我们继续旅程之前，早餐把我们喂饱了。会再次入住。
出色的
This is a beautiful hotel in a very convenient location. Unfortunately, when we arrived late in the evening after a long drive received an assignment to a room, which was less than we expected. We were on the fourth floor, which was great, but they assigned us to an ADA style room, which was not what I had asked for or needed. Due to the late hour and our exhaustion, we were too tired to ask for them to change our accommodations. It seems to me that the room should’ve been saved for someone who needed it. I didn’t need to look at all of the equipment. The bed was low and uncomfortable. We were disappointed with our one night stay. When we went downstairs for breakfast, the breakfast bar had not been maintained and we had to ask for more provisions. It took a long time for it to be replenished.
Great hotel - clean and comfortable all around. Wonderful bed! We had breakfast outside on the terrace, which was lovely. My only suggestion would be to upgrade the coffee maker in the room, it’s the very cheap kind of coffee that much lower grade motels use. In many other hotels of Fairfield’s standard, Keurig machines are the norm now.
Overall it was ok. Staff at breakfast was nice. I had a late check out @12:30. At 12:30, housekeeping was knocking at my door. I was trying to write a note thanking them and also apologizing I didn’t have more cash (it was only $4) and and also finish getting ready to leave. He was very rude. I have never been rushed out of my room in any of the hotels I’ve stayed at. Fairfield was recommended but I will not stay there ever again.
Food ran out at breakfast with 40 minutes to go. Not well stocked or attended. Quality was not worth the expense. I left a docking station and was notified promptly and recovered it on way home. Good customer service.
1. Bathroom Amenities: There was no hair conditioner provided in the shower, but instead two bottles of shampoo. Additionally, the body lotion appeared to have already been opened and used, which is concerning from a hygiene standpoint.
2. Pillow Quality: There was no option to choose from different types of pillows, and the ones provided were of very poor quality. They lacked support, which made it difficult to get a comfortable night’s sleep.
3. Breakfast Meat Options: The buffet breakfast offered very limited meat options. The only available choice was spicy sausages, which may not suit everyone’s taste.
Excellent Stay
This hotel is wonderful, Highly recommend.
It was exactly where I wanted to spend the night. It’s clean and the check in was smooth.