酒店回复: Dear Juan,We appreciate you taking the time to share your feedback. We understand that multiple aspects of your stay, including staff attitude, room temperature, sofa condition, and pool cleanliness, did not meet your expectations. Your comments have been shared with our team to ensure improvements are made in these areas. Feedback like yours is valuable in helping us enhance the guest experience and provide a more comfortable and welcoming stay for future visitors.Sincerely,Hotel Manager
5.0分
商务出差
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The room was just like the picture on the internet. The staff were friendly. When we left for the day and returned from our outing; they had returned down the a/c to accommodate the heat. I will be staying here again in the near future.
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酒店回复: Dear Guest,Thank you for your kind review! We’re glad you enjoyed your stay and appreciated our attentive staff. We look forward to welcoming you back soon!Sincerely, Hotel Manager
1.0分
其他
It will do
The room was clean but very outdated and in need of furnishings replaced. The breakfast was very disappointing.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you found the room clean, and we appreciate your comments regarding furnishings and breakfast. Your suggestions help us improve, and we hope to provide you with a better experience in the future.Sincerely, Hotel Manager
4.0分
家庭亲子
Good breakfast! The room was very hot when we came in, would have been nice to have the air already on. But we had a comfortable stay and would stay again.
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酒店回复: Dear Guest, Thank you for your kind words and helpful feedback. We are happy to hear you enjoyed the breakfast and had a comfortable stay. We appreciate your note about the room temperature on arrival and will keep it in mind. It would be a pleasure to welcome you back again. Sincerely, Hotel Manager
5.0分
其他
Great place also clean bathroom and great customer service
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酒店回复: Dear Courtney,We are delighted to hear that you enjoyed your stay and appreciated our clean bathrooms and excellent customer service. Your perfect 10 out of 10 rating is very encouraging, and we truly value your feedback. Comments like yours motivate our team to continue providing outstanding service and a comfortable experience for all our guests. We look forward to welcoming you again soon.Sincerely,Hotel Manager
4.0分
其他
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Convenient and clean
We were happy with the overnight stay here. A little older hotel but the room was clean and it had comfortable beds. Good customer service. Convenient location off I20 with dining close by. Good breakfast. We would stay again definitely.
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酒店回复: Dear Guest,Thank you for your kind review! We're delighted to hear you enjoyed your stay, found the room clean and the beds comfortable. It's great to know our customer service and convenient location added to your experience. We also appreciate your positive feedback on breakfast. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
5.0分
家庭亲子
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Perfect room for us (elderly). planning another visit soon. Reasonably priced for the weekend. Actually cheap. If you're ever in Terrell and need a comfortable bed, sofa desk to work at, Great TV and quiet surroundings. You should definitely try Baymont. But please don't take my room. It's mine.
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酒店回复: Dear Patricia, It is delightful to note that you liked the stay and services at our hotel during your recent visit. I am glad that you liked the hospitality and appreciated our staff. Glad to see your positive overall observations, which will definitely motivate us to serve our guests even better. We look forward to welcoming you again soon. Best Regards, Hotel Manager.
4.0分
其他
Breakfast was definitely overrated! Carpet in room was old and dirty.
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酒店回复: Dear Julie, Thank you for your 4/5 rating and for sharing your feedback. We're glad you had a mostly positive stay, but we regret that breakfast and the carpet did not meet your expectations. Your comments will be shared with our team as we work to improve our offerings. We appreciate your input and hope to provide a better experience next time. Sincerely, Hotel Manager
4.0分
商务出差
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Comfortable bed & couch, clean room, and bath facility. The only down side to it is the electric outlets that are so worn things don't stay plugged in, My Phone charger, computer cord, and more importantly my cpap machine simply fell out of the plugins
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酒店回复: Dear Guest, Thank you for your feedback! We're glad you enjoyed the comfortable bed and clean room. We apologize for the issues with the electrical outlets and understand their importance, especially for your CPAP machine. We will address this matter to improve the experience for future guests. We hope to welcome you back! Sincerely, Hotel Manager
2.0分
商务出差
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Room smelled.. stains on the couch and there were no linens for pullout and we had to go get them… towels smelled like they hadn’t been cleaned… only toiletries were body wash… hotel looked old and rundown
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酒店回复: Dear Guest,Thank you for your feedback, and I sincerely apologize for the issues you encountered during your stay. We're sorry to hear that your room had an unpleasant smell and that there were stains on the couch and a lack of linens for the pullout. Your comments regarding the towels and the overall condition of the hotel are concerning, and we will address these matters with our housekeeping team. We appreciate your insights as they help us improve. We hope to have the opportunity to provide you with a much better experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
简直是一场噩梦
我们到达的时候，接待我们的人心情很不好。房间太热，沙发又脏又旧，泳池又脏又臭。所以我们决定不在那里过夜，而是去了别墅。
The room was just like the picture on the internet. The staff were friendly. When we left for the day and returned from our outing; they had returned down the a/c to accommodate the heat. I will be staying here again in the near future.
It will do
The room was clean but very outdated and in need of furnishings replaced. The breakfast was very disappointing.
Good breakfast! The room was very hot when we came in, would have been nice to have the air already on. But we had a comfortable stay and would stay again.
Great place also clean bathroom and great customer service
Convenient and clean
We were happy with the overnight stay here. A little older hotel but the room was clean and it had comfortable beds. Good customer service. Convenient location off I20 with dining close by. Good breakfast. We would stay again definitely.
Perfect room for us (elderly). planning another visit soon. Reasonably priced for the weekend. Actually cheap. If you're ever in Terrell and need a comfortable bed, sofa desk to work at, Great TV and quiet surroundings. You should definitely try Baymont. But please don't take my room. It's mine.
Breakfast was definitely overrated! Carpet in room was old and dirty.
Comfortable bed & couch, clean room, and bath facility. The only down side to it is the electric outlets that are so worn things don't stay plugged in, My Phone charger, computer cord, and more importantly my cpap machine simply fell out of the plugins
Room smelled.. stains on the couch and there were no linens for pullout and we had to go get them… towels smelled like they hadn’t been cleaned… only toiletries were body wash… hotel looked old and rundown