酒店回复: Dear Priscilla,I appreciate you sharing your feedback following your stay at the Red Roof Inn Terrell. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pest at our hotel. In regards to the refund mentioned, a refund has already been issued and takes 7-10 business days to reflect in the cardholders account, if it is not reflecting your account after that time please reach out to your bank. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist

酒店回复: Thank you for taking the time to tell us about your experience at Red Roof Inn Terrell. We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know.

酒店回复: 大切なゲストの皆様、こんにちは。 Red Roof Inn Terrell を最近ご利用いただき、フィードバックをお寄せいただきありがとうございます。お部屋の清潔感を気に入っていただけたご様子、大変嬉しく拝読させていただきました。すべてのお客様に清潔で快適なご滞在を提供することが私たちの第一の目的であり、お客様の訪問によってそれが達成されたことを誇りに思います。私たちはお客様をゲストとして大切にしており、お客様のお取引に感謝していることをご理解ください。私たちは、清潔で快適な 5 つ星の体験を手頃な価格で提供し続けることができる私たちの屋根の下でお会いできるのを楽しみにしています。心から、TiannaRed Roof ManagementRediResponse Specialist

酒店回复: Hola Yusleidys,Es fantástico ver que hemos obtenido una puntuación perfecta de 5/5 tras su reciente estancia con nosotros en RED ROOF INN TERRELL. Es un verdadero placer leer lo limpio que encontró nuestro hotel y lo amable que fue nuestro personal. Sus comentarios son alentadores ya que nuestro objetivo es brindar continuamente excelentes estadías a todos nuestros huéspedes aquí en Red Roof.Gracias de nuevo por sus amables comentarios. Sería un placer para usted repetir su experiencia con nosotros en el futuro.Atentamente,Gestión del techo rojo

酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Terrell. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the floor, smell of the room and breakfast you described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your feedback and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you're in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. It's wonderful to hear you found our staff to be very nice. We are sorry to learn about the strong cleaner smell and the cleanliness of the floors; that is below our standardsWe hope to continue to provide great experiences for you here at Red Roof. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ReysheRed Roof Management RediResponse Specialist