Waiting over 20 minutes to check in. No one at the front seat at first. Haven't even gotten the room yet. Room smelled like Lysol, no shower curtains, and bath faucet was leaking.
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酒店回复: We’re very sorry for the wait you experienced upon arrival and for the maintenance issues you mentioned in your room. At times, our front desk clerks may need to step away briefly to assist another guest, deliver items, or respond to a service call elsewhere on the property — though we understand how frustrating it can be to arrive and not immediately find someone available.Your comments have been shared with our team to ensure better coverage and communication at the front desk, as well as to follow up on the room concerns you mentioned. We appreciate your patience and thank you for taking the time to share your experience.Sincerely,Management
1.0分
情侣出游
The room was nasty. There were several items on the floor and all kinds of hair.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear your room did not meet expectations. Our team will be reviewing this matter to ensure it’s promptly addressed. We appreciate you bringing it to our attention so we can work toward improving the guest experience.Sincerely,Management.
1.0分
其他
I didn’t check in because no rooms were available and my card was charged. I would like a refund because I didn’t stay there last night.
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酒店回复: Dear valued guest, Thank you for reaching out. We’re sorry to hear about the experience you had. For assistance with your refund request, we kindly ask that you contact the property directly so we can review your reservation details and work toward a resolution. We appreciate your patience and look forward to assisting you.Sincerely,Management
1.0分
其他
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This place needs to be shut down & DRASTICALLY REMODELED. The only area that didn't have any stains was the lobby. Non-smoking rooms still smells like smoke, people smoking in the stairwells. The rear stairwell door had a broken lock that made the building accessible to anybody who figured out the door didn't close. 1st room was never cleaned and the other room that i was moved to was slightly cleaner. The showerhead and tub spout were leaking with no full pressure. The building needs to be investigated because I'm sure there are multiple code violations. Stayed here 4x and only 1 stay was decent even tho the room was not properly cleaned. This is the last time I go back to this hotel.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet your expectations. While we understand your concerns, please know that the safety, cleanliness, and overall comfort of our guests remain a top priority for us.Your comments regarding the condition of the rooms, stairwell access, and odor concerns have been noted and shared with our management team for further review. Guest feedback is vital as we continue evaluating areas for improvement, and we’re taking your observations seriously.We appreciate your past business and regret that this stay did not reflect the standard we aim to provide. Thank you again for bringing these matters to our attention.Sincerely,Management
2.0分
商务出差
It was over priced ac barely worked stuff on the door smelled like **** on my floor not kid friendly at all
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酒店回复: We’re sorry to hear that your stay did not meet expectations. We understand how important a comfortable environment is, and we regret any issues you encountered with the AC and overall atmosphere. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for future guests.Sincerely,Management
3.0分
商务出差
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I checked in to what appeared to be an extremely sparsely occupied hotel. I was given one key and went to the room. Upon opening the door, I saw a suitcase on the floor, could hear the tv on, and smelled ********* smoke. I quickly shut the door and returned to the front desk where the on duty manager said "that room should be empty". I assured him it was not. He gave me a second key and walked with me to the room and opened it to assure that I would be its' only occupant. Later that evening, I woke at 2am to discover that the a/c had stopped working and it was now very still and warm in the room. I let the front desk know on my way out the next morning and asked if someone could look at it before I return that evening as I was in town for work. When I returned at 5:30 p.m., I asked the front desk if it had been checked. The manager on duty was unaware but escorted me to the room to check and find that no, it hadn't been addressed yet. He quickly made adjustments to the ac equipment and the system came on and worked well throughout the night. It's an average hotel and was ok for the price I paid. It could use a little TLC on the exterior of the building as the interior of the rooms seemed clean and maintained. It's nothing fancy but is a decent value for the price. I'm generally a budget traveler so I wasn't looking for excessive amenities. The bed was comfortable and the kitchenette and bath were clean.
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酒店回复: Dear Theresa, Thank you for taking the time to share your experience. We sincerely apologize for the initial room assignment issue and the inconvenience caused by the air conditioning malfunction. Ensuring our guests have a smooth and comfortable stay is our priority, and we regret that these challenges impacted your visit.We appreciate your feedback on the responsiveness of our team and are glad to hear that the issue was resolved promptly once addressed. Additionally, your comments regarding the exterior maintenance will be taken into consideration as we continuously look for ways to enhance our property.We’re pleased that you found the room clean, the bed comfortable, and the overall value satisfactory. We hope to have another opportunity to welcome you back and provide an even better experience in the future.Sincerely, Management
5.0分
其他
Room was nice, staff was helpful.
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酒店回复: Dear Lee, We are absolutely thrilled to receive your 10/10 rating! Thank you so much for choosing to stay with us and for sharing your positive experience.It makes us very happy to know that you found your room nice and that our staff was helpful during your visit. Providing a comfortable environment and excellent service are our top priorities.Thank you once again for your kind words and for your patronage. We look forward to welcoming you back for another wonderful stay soon!Warmly,
4.0分
商务出差
Overall good experience. For the price, hotel was comfortable, clean, and safe.
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酒店回复: Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
2.0分
其他
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Very run down. Broken windows. Mildew on siding outside. Sign out front broken The entire hotel smelled of cigarettes and ****.
In desperate need of updating. And a deep clean.
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酒店回复: Dear Jason, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, as it’s always our goal to provide a comfortable and pleasant stay for all our guests.Your comments about the condition of the property and the odors you encountered are concerning, and we’d like to learn more so we can address these issues directly. Can you share more details about your stay, such as the dates and any specific areas you noticed these concerns? Your insights will help us make the necessary improvements.We appreciate your feedback and would love the opportunity to restore your confidence in us. Please feel free to reach out to us directly so we can assist further.Sincerely,Management
4.0分
情侣出游
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There’s a Waffle House next door which I loved. It was very quiet and clean. We had a room with a king sized bed. The room was a little small, but it was overall a good stay
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酒店回复: Dear Kendra, Thank you for sharing your review! It’s great to hear that you enjoyed the convenience of having a Waffle House next door and that your room was quiet and clean. While the king-sized room may have been a bit smaller than expected, we're glad that you had an overall good stay. Your feedback is much appreciated, and we look forward to welcoming you back again in the future!Sincerely,Management
Waiting over 20 minutes to check in. No one at the front seat at first. Haven't even gotten the room yet. Room smelled like Lysol, no shower curtains, and bath faucet was leaking.
The room was nasty. There were several items on the floor and all kinds of hair.
I didn’t check in because no rooms were available and my card was charged. I would like a refund because I didn’t stay there last night.
This place needs to be shut down & DRASTICALLY REMODELED. The only area that didn't have any stains was the lobby. Non-smoking rooms still smells like smoke, people smoking in the stairwells. The rear stairwell door had a broken lock that made the building accessible to anybody who figured out the door didn't close. 1st room was never cleaned and the other room that i was moved to was slightly cleaner. The showerhead and tub spout were leaking with no full pressure. The building needs to be investigated because I'm sure there are multiple code violations. Stayed here 4x and only 1 stay was decent even tho the room was not properly cleaned. This is the last time I go back to this hotel.
It was over priced ac barely worked stuff on the door smelled like **** on my floor not kid friendly at all
I checked in to what appeared to be an extremely sparsely occupied hotel. I was given one key and went to the room. Upon opening the door, I saw a suitcase on the floor, could hear the tv on, and smelled ********* smoke. I quickly shut the door and returned to the front desk where the on duty manager said "that room should be empty". I assured him it was not. He gave me a second key and walked with me to the room and opened it to assure that I would be its' only occupant. Later that evening, I woke at 2am to discover that the a/c had stopped working and it was now very still and warm in the room. I let the front desk know on my way out the next morning and asked if someone could look at it before I return that evening as I was in town for work. When I returned at 5:30 p.m., I asked the front desk if it had been checked. The manager on duty was unaware but escorted me to the room to check and find that no, it hadn't been addressed yet. He quickly made adjustments to the ac equipment and the system came on and worked well throughout the night. It's an average hotel and was ok for the price I paid. It could use a little TLC on the exterior of the building as the interior of the rooms seemed clean and maintained. It's nothing fancy but is a decent value for the price. I'm generally a budget traveler so I wasn't looking for excessive amenities. The bed was comfortable and the kitchenette and bath were clean.
Room was nice, staff was helpful.
Overall good experience. For the price, hotel was comfortable, clean, and safe.
Very run down. Broken windows. Mildew on siding outside. Sign out front broken The entire hotel smelled of cigarettes and ****.
In desperate need of updating. And a deep clean.
There’s a Waffle House next door which I loved. It was very quiet and clean. We had a room with a king sized bed. The room was a little small, but it was overall a good stay