Never again. First, it was hard to find an outlet that would work. Minor, but the free breakfast was a packaged pastry. Unfortunately, The worst was to discover that booking a no smoking room is futile. We booked no-smoking not only from personal preference, but because my husband has a bad reaction to cigarette smoke. Our room reeked of cigarette smoke. My husband talked to the front desk personnel who said that they were not responsible for what people do in the rooms and that the room next door was a smoking room and it may have affected our room. He was handed a bottle of spray. It was late so we hoped for the best instead of finding a new place. The outcome was that he was sick all the next day. Ruined our day at First Monday Trade Days.
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酒店回复: Dear 147carolinep, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent stay fell short of expectations and, more importantly, that it affected your plans for the First Monday Trade Days. Please accept our sincerest apologies for the discomfort your husband experienced. We understand how important a smoke-free environment is, especially for guests with sensitivities or health concerns and we are very sorry that the room you were provided did not meet this standard. While we do our best to enforce our non-smoking policies, we acknowledge that we need to continue improving how we handle these situations. Your feedback helps highlight where those improvements are most needed. We also apologize for the limited breakfast options and the inconvenience you experienced with the electrical outlets. These issues, while seemingly minor on their own, can add up and affect the overall comfort of a stay. Please know that your comments have been shared with our management team for review, and we are working toward making meaningful updates to our guest experience. We regret that we missed the mark during your visit and hope you’ll consider giving us another opportunity in the future to provide the quality and comfort you rightfully expected.
4.0分
其他
The staff was friendly and helpful. The driveway and parking lot had quite a few pot holes. But other than that, i had a good stay.
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酒店回复: Hello Samantha, We're delighted to hear that you found our staff friendly and helpful during your stay. We appreciate your feedback regarding the condition of the driveway and parking lot and will share it with our team for future improvements. Our goal is to provide a comfortable experience for all our guests. Thank you for bringing this to our attention.
5.0分
其他
Good trip
The start was per exceptional.
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酒店回复: Hello Tazzalyn,Thank you for your feedback regarding your stay. We're glad to hear that the beginning of your experience met your expectations. If you have any further insights or details about your overall stay you'd like to share, we value all guest input as it helps us enhance our services for future visitors. Your experience is important to us, and we appreciate you taking the time to share it.
5.0分
其他
Room very clean and friendly check in
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酒店回复: Hello helen,Thank you for sharing your positive experience with us! We're delighted to hear that you found your room very clean and that our team provided friendly service during check-in. Your feedback is valuable and encourages our staff to maintain high standards. We hope to welcome you back in the future for another enjoyable stay. Your comfort and satisfaction during your visit are always our top priorities.
5.0分
其他
#Bday47
In town for my bday outing at Buccees and the Outlet mall. Needed something quick and convenient. Good price and close to everything i was visiting.
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酒店回复: Hello Deserae,We're thrilled to hear that our hotel's location and pricing suited your needs during your birthday outing! It's great to know that you found everything convenient and close by. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!
3.0分
其他
Good value for a pet family move that needs a place to crash for the night. Average accommodations for a motel. House keeping needs to step up their game.
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酒店回复: Dear shonnacalisi, Thank you for taking the time to share your feedback. We're glad to hear that you found our motel to be a good value and suitable for your needs as a pet-friendly option. We appreciate your comments about our accommodations and understand your concerns regarding housekeeping. We are committed to maintaining high standards of cleanliness and will address your feedback with our housekeeping team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
2.0分
其他
The room had roaches no cups no iron
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酒店回复: Hello Victoria, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
5.0分
情侣出游
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I ended up buying the suite with the jet tub. Nice sized room. Very clean. Very good lighting. This stay is alot better than many others. Dont expect a nice breakfast at the hotel but one of my favorite places which is the waffe house....is literally near the hotel. There are many nearby places for food as well. This place has very easy access to the highway which i like about it as well. I would definitely recommend this place.
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酒店回复: Hello Andrew,We are delighted to hear that you enjoyed your stay with us, especially the suite with the jet tub and the cleanliness of the room. It's great to know that you found the location convenient with easy highway access and a variety of dining options nearby. Thank you for recommending our hotel, and we hope to welcome you back in the future for another enjoyable stay.
2.0分
商务出差
They offer "breakfast"... well... breakfast is tea/coffee, oatmeal and orange juice.
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酒店回复: Hello Martha,We appreciate your feedback on our breakfast offerings and will share your comments with our food and beverage team for further review and improvement. Our goal is to provide a variety of options to cater to all our guests' preferences. Thank you for bringing this to our attention.
1.0分
情侣出游
Highway traffic is very loud, and goes all night!
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酒店回复: Hello Domenic, We appreciate your feedback regarding the noise from highway traffic. Please feel free to reach out to our management for any further assistance or inquiries. Thank you for choosing to stay with us.
Never again. First, it was hard to find an outlet that would work. Minor, but the free breakfast was a packaged pastry. Unfortunately, The worst was to discover that booking a no smoking room is futile. We booked no-smoking not only from personal preference, but because my husband has a bad reaction to cigarette smoke. Our room reeked of cigarette smoke. My husband talked to the front desk personnel who said that they were not responsible for what people do in the rooms and that the room next door was a smoking room and it may have affected our room. He was handed a bottle of spray. It was late so we hoped for the best instead of finding a new place. The outcome was that he was sick all the next day. Ruined our day at First Monday Trade Days.
The staff was friendly and helpful. The driveway and parking lot had quite a few pot holes. But other than that, i had a good stay.
Good trip
The start was per exceptional.
Room very clean and friendly check in
#Bday47
In town for my bday outing at Buccees and the Outlet mall. Needed something quick and convenient. Good price and close to everything i was visiting.
Good value for a pet family move that needs a place to crash for the night. Average accommodations for a motel. House keeping needs to step up their game.
The room had roaches no cups no iron
I ended up buying the suite with the jet tub. Nice sized room. Very clean. Very good lighting. This stay is alot better than many others. Dont expect a nice breakfast at the hotel but one of my favorite places which is the waffe house....is literally near the hotel. There are many nearby places for food as well. This place has very easy access to the highway which i like about it as well. I would definitely recommend this place.
They offer "breakfast"... well... breakfast is tea/coffee, oatmeal and orange juice.
Highway traffic is very loud, and goes all night!