酒店回复: Thank you for staying with us. And we hope to remodeling our hotel in 2025.
5.0分
其他
The room was clean and the hotel staff customer service was A+. They also had a nice breakfast spread!
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酒店回复: Thank you for staying with us. We are so happy you enjoyed your stay.
3.0分
其他
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We were given a King room on the third floor with no accessible railings in the bathroom. I reserved a King accessible room online through *******. The check in staff told me that they do not have King accessible rooms. He gave me a double queen accessible room on the first floor. Alos, you cannot come in using the side doors. You must come back in at the main entrance.
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酒店回复: We apologize for the inconvenience and for not having the requested room you wanted through the 3rd party. We have addressed giving access on the side doors with upper management and maintenance.
5.0分
其他
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Everything was great. Had a handicap accessible room available for me without asking. I had asked for a non-slip bath mat, so they made the decision to give me that room. Forward thinking. Very personable. Fun to talk with. My 3rd time here in the last 16 months. Will stay here every time im in Indianapolis.
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酒店回复: Thank you so much for taking the time to share your kind feedback! We’re delighted to hear that you enjoyed your stay and appreciated our team’s thoughtfulness in assigning you an accessible room. It’s wonderful to know our staff made a positive impression and that you continue to choose us when visiting Indianapolis.We truly value your loyalty and look forward to welcoming you back for your next visit!Warm regards,Alisa GreenGeneral Manager
5.0分
家庭亲子
Teh property was very conveniently located and had good close dining and shopping options.
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酒店回复: Thank you for staying with us and enjoying the convenience of our location. We hope to see you again soon.
5.0分
其他
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Clean and comfortable, hot shower! Was upgraded to a suite. It was very spacious. Rooms were clean. Bathroom was updated and clean. Bed was comfy. Area was quiet.
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酒店回复: Thank you so much for your wonderful feedback! I’m glad to hear you enjoyed the upgrade to a spacious suite and that you found everything clean, comfortable, and quiet. It’s great to know you had a relaxing stay with a comfy bed and a hot shower to start the day. We appreciate you choosing us and hope to welcome you back again soon!
2.0分
其他
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Reservation mixup
I did not actually stay at the comfort inn even tho the reservation was made there. The General Mgr called to tell me my reservation had been shifted to a nearby hotel because a guest was extending their stay. To me that meant the entire 2 night reservation was moved.......imagine the frustration and irritation when I found out at 10 pm the second nite that they had only moved one night while telling me the 'reservation' (ie full reservation) had been moved. Thankfully, the hotel where I'd been shifted too was able to extend the stay so that I did not have to try to move after 10 at night.
As a result of all, I've mixed feelings on the proactiveness of the general manager. But have no idea of what the hotel is actually like.
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酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the confusion and frustration caused during your reservation process. While we were trying to accommodate a guest extending their stay, we clearly should have communicated more thoroughly about the details of your reservation transfer. I completely understand how inconvenient it must have been to discover the second night had not been secured as you expected. I’m glad the partner hotel was able to extend your stay, but I regret that we left you with mixed feelings about our service. Your feedback is very valuable, and we will be using it to ensure that future guests experience clearer communication and smoother arrangements. We hope you will consider giving us the opportunity to provide you with the comfortable stay you were originally planning for
3.0分
其他
The staff was very friendly. I have stayed here several times over the years, and an update is needed. During my 5 day stay, housekeeping never came.
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酒店回复: Thank you for your continued loyalty and for taking the time to share your feedback. We’re glad to hear our staff made you feel welcome, but we apologize that your recent stay fell short of expectations. We understand your concerns about updates to the property as well as the lack of housekeeping service during your visit. Please know your comments have been shared with our management team so we can improve the guest experience moving forward. We truly value your input and hope to have the opportunity to provide you with a better stay in the future.
2.0分
其他
It wasnt the nicest hotel to stay at. It was over priced for the accommodations, and no house cleaning service was available.
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酒店回复: Thank you for staying with us. I am sorry you did not like our prices. Housekeeping is upon request and very sorry this was not communicated to you.
1.0分
其他
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I wouldn’t stay here
The air conditioning did not work had to use a fan to stay cool the ceiling over the shower was patched like there had been a leak we were never ask if we wanted our room cleaned or fresh sheets or towels and wash cloths
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the air conditioning, the condition of the bathroom ceiling, and the lack of housekeeping service during your stay. This is not the impression we want our guests to leave with, and we will be addressing these concerns with our team to ensure they are corrected. We appreciate your feedback, as it helps us improve, and we regret that we did not provide the comfortable stay you deserved.
需要改造
The room was clean and the hotel staff customer service was A+. They also had a nice breakfast spread!
We were given a King room on the third floor with no accessible railings in the bathroom. I reserved a King accessible room online through *******. The check in staff told me that they do not have King accessible rooms. He gave me a double queen accessible room on the first floor. Alos, you cannot come in using the side doors. You must come back in at the main entrance.
Everything was great. Had a handicap accessible room available for me without asking. I had asked for a non-slip bath mat, so they made the decision to give me that room. Forward thinking. Very personable. Fun to talk with. My 3rd time here in the last 16 months. Will stay here every time im in Indianapolis.
Teh property was very conveniently located and had good close dining and shopping options.
Clean and comfortable, hot shower! Was upgraded to a suite. It was very spacious. Rooms were clean. Bathroom was updated and clean. Bed was comfy. Area was quiet.
Reservation mixup
I did not actually stay at the comfort inn even tho the reservation was made there. The General Mgr called to tell me my reservation had been shifted to a nearby hotel because a guest was extending their stay. To me that meant the entire 2 night reservation was moved.......imagine the frustration and irritation when I found out at 10 pm the second nite that they had only moved one night while telling me the 'reservation' (ie full reservation) had been moved. Thankfully, the hotel where I'd been shifted too was able to extend the stay so that I did not have to try to move after 10 at night.
As a result of all, I've mixed feelings on the proactiveness of the general manager. But have no idea of what the hotel is actually like.
The staff was very friendly. I have stayed here several times over the years, and an update is needed. During my 5 day stay, housekeeping never came.
It wasnt the nicest hotel to stay at. It was over priced for the accommodations, and no house cleaning service was available.
I wouldn’t stay here
The air conditioning did not work had to use a fan to stay cool the ceiling over the shower was patched like there had been a leak we were never ask if we wanted our room cleaned or fresh sheets or towels and wash cloths