First room had 3 stains on the sheets , so the front desk staff was very helpful giving a new room , but the new room smelled like cigarettes and a used earplug was on the floor, the microwave still had food crumbs in it , and the shower had hair in it. Smart tv was a plus , but overall wouldn't stay again. Also cash deposit only, what is this the 90s? Not family friendly
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh. We are very sorry to hear about the multiple concerns you experienced during your stay. We understand your disappointment regarding the condition of both rooms, and we regret that the initial room did not meet your standards, and the second room had a poor air quality, with some rubbish in the shower. We appreciate your positive comment about the smart TV. We also acknowledge your concern about the cash-only deposit policy.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JohnRed Roof Management RediResponse Specialist
1.0分
其他
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Room had an infestation of stink bugs and when I called the office to inform them of bugs in the room I was directed to smash them and there was nothing the receptionist could do for me that stink bugs are normal to appear in rooms around this season , after googling stink bugs it’s preferred to not smash for it my cause a strange odor I called the office again and there was no maintenance available to assist it was a horrible experience in rooms wheme after e
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit Metro Airport - Taylor. I was saddened to read that your stay fell short of your expectations due to bugs you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,ReysheRed Roof Management RediResponse Specialist
1.0分
商务出差
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Didn't stay here. Booked for my husband who was out if town unexpectedly, and when he arrived they would only take a cash deposit of $50. He didn't have cash, so he left and went to another hotel. Crazy that he couldn't use a debit or credit card, and that it had to be cash only.
2.0分
其他
Not so good.
AC controller is busted. Sink sprays water on counter. Upstairs occupants keep dropping things on the floor throughout the day and night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit Metro Airport - Taylor. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns that you may have encountered with the air conditioner and sink. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
离机场非常近，价格不错，位置也不错，卫生也不错
位置很好
一般般
就是一间完全找不到任何可以让我值得推荐的点
问说房间有没有沐浴用品
回答我说有
结果什么都没有
衣架没有
吹风机没有
床很干净
但厕所没拍到 就只能说 可以洗澡
一分钱一分货，我觉得完全可以接受。
好的
First room had 3 stains on the sheets , so the front desk staff was very helpful giving a new room , but the new room smelled like cigarettes and a used earplug was on the floor, the microwave still had food crumbs in it , and the shower had hair in it. Smart tv was a plus , but overall wouldn't stay again. Also cash deposit only, what is this the 90s? Not family friendly
Room had an infestation of stink bugs and when I called the office to inform them of bugs in the room I was directed to smash them and there was nothing the receptionist could do for me that stink bugs are normal to appear in rooms around this season , after googling stink bugs it’s preferred to not smash for it my cause a strange odor I called the office again and there was no maintenance available to assist it was a horrible experience in rooms wheme after e
Didn't stay here. Booked for my husband who was out if town unexpectedly, and when he arrived they would only take a cash deposit of $50. He didn't have cash, so he left and went to another hotel. Crazy that he couldn't use a debit or credit card, and that it had to be cash only.
Not so good.
AC controller is busted. Sink sprays water on counter. Upstairs occupants keep dropping things on the floor throughout the day and night.