酒店回复: Hi Serge! Thank you for your feedback. We regret the disappointment caused by the misunderstanding regarding the included lunch, as accurate information is important to us. Your comments will be reviewed to ensure clearer communication and prevent similar confusion in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
我不喜欢这家酒店
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酒店回复: Hi Oscaris! Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations during your recent stay. Your satisfaction is important to us, and we would appreciate any specific details or concerns you can provide so that we can address them and improve our services. If you would like to discuss your experience further or if there is anything we can do to make things right, please feel free to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.
1.0分
其他
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Absolutely unsanitary there was mold rust holes in walls I checked in and left to look for another hotel. Came back and checked out they claimed I would be refunded and still have not. I have an infant and this was absolutely disgusting. I would never ever stay there at all.
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酒店回复: Thank you for taking the time to share your experience. We understand how concerning it can feel when the condition of a room does not meet expectations, especially when traveling with an infant, and we take feedback like this seriously. While we cannot confirm the specifics of the situation, your comments help us review how room conditions and communication around refunds are handled so the experience feels clearer and more consistent for future guests.
1.0分
其他
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Front desk not staffed. When someone did come, it took them three tries to make me a key that fit my room. Roaches in the room.
Upon checking out, I discovered I had left an item behind. I called within 15 minutes of leaving there and was assured that it would be there when I came to get it later. When I just called now to double check as I am on my way, the man said he’s checked with housekeeping and they don’t have it. While it is my fault for leaving it there, someone did steal it. I won’t be back and will hesitate to book at ANY Econolodge in the future.
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酒店回复: Hello Scott,Thank you for sharing your feedback. We regret to hear about your experience at the front desk and the issues you encountered in your room. Your comments are valuable, as they help us identify areas for improvement. Regarding the lost item, we advise that you reach out directly to management for further help with this matter. We appreciate your input and hope you find accommodations that meet your expectations in the future.
1.0分
商务出差
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First off I was put in and upstairs room and no one to help me my luggage and no elevators and had to move my room downstairs. I was supposed to have a queen bedded ended up with two smaller beds. The room was too hot when I went in. Anyway moved the room downstairs and the beds had hair in them. One bed the pillows didn't have pillow cases. The housekeeper came in and just cleaned the floor and left the bathroom seat up after attempting to clean the toilet and the toilet was not cleaned and neither was the bath tub. You can see where others had stayed and damaged the room from before. It was not the best stay. When looking up the room it said there was breakfast and there was none and the same with the pool the pool was closed for the winter. Really was not the best stay.
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酒店回复: Hello Jolene,Thank you for your feedback. We are sorry to hear about your experience and understand how disappointing it can be. We take all comments seriously as they help us improve our services. Please know that your concerns will be shared with the appropriate departments to ensure better guest experiences in the future. We hope you will consider staying with us again, as we would love the opportunity to provide you with a more enjoyable visit next time.
3.0分
其他
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Room had good lighting,room was nice and warm had hot water. walls could use some fresh paint, ceiling was very dusty, bathroom had smell of stagnant water. Tub had chipped enamel and mold around bottem of tub by floor. Outer sink was slow to drain. Beds were horrible, very old and saggy. Sheets smelled of detergent and made our skin itch.
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酒店回复: Hello Cheryl Eng,Thank you for your feedback regarding your stay. It's great to hear that you appreciated the room's warmth and hot water. However, we regret that some aspects of your accommodations did not meet your expectations, including cleanliness and comfort. Your comments about the maintenance and overall condition of the room will be noted for future improvements. We aim to provide a comfortable stay for all our guests, and I appreciate you bringing this to our attention as we continually strive to enhance the experience for everyone.
3.0分
其他
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Lobby small but nice, staff good. First room was not made up. 2nd room smelled bad, musty. 3rd room tolerable. REALLY needs an upgrade to the walls, doors, etc. drywall chipped, door not fitting well (cracks), curtain barely covers window.
Sinks, toilet and shower were newer, nice. Bed was fine, comfy, looked clean. Nice to have Burger King and Circle K across street. All in all, what do you expect for $60. I would probably not stay here again, but it was OK for 1 night.
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酒店回复: Hello Susan,Thank you for your feedback. We appreciate your comments regarding our staff and nearby amenities. It's clear that some aspects of your stay did not meet your expectations, and your insights on the condition of the rooms and upgrades needed are valuable. We aim to provide a comfortable experience for all our guests, and your input helps us to improve our services. We hope you consider staying with us again in the future.
1.0分
其他
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i was booked by ******* and the management didnt have a room when i arrived, they had to cancil me! (still not sure if i was refunded!) then because there was no rooms in the area available, my choices was to to sleep in my car or stay in a room that was rented to homeless people. i was horrified in what i was forced to sleep in. i slept in my cloths but it saved me from having to relieve and expose myself some place in the busy parking lot
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酒店回复: Hello Billy,We appreciate you sharing your experience with us. It's unfortunate to hear about the challenges you faced during your stay. We understand how distressing this situation must have been and recognize the importance of reliable accommodations. If you have any further concerns regarding your reservation or refund status, we recommend contacting ******* directly for assistance. Thank you for bringing this to our attention, and we wish you safe travels in the future.
千万别住！我本来是看了一些最近的好评才订的，结果我宁愿睡车里。办理入住的女士态度很好，这是唯一值得称赞的地方。烟雾探测器直接从墙上掉了下来，电池也不见了。微波炉很脏。浴室门关不严。床硬得像石头，就是个金属架子，一动就吱吱作响。枕头又扁又平。房间里只有一个灯泡。防盗链只剩一半，根本锁不上。当时已经很晚了，不然我肯定就走了。退房的时候我们还得打电话叫人，我猜那人可能还在睡觉。虽然宣传有早餐，但我们反正也不会留下来吃。我平时不爱写点评，但这次真的，不行！不行！不行！
这绝对是我们订过的最差的酒店。拜托，拜托，在他们解决问题之前，请考虑换一家。我们入住后并没有入住，而是退房，开了两个小时的车回家了。我绝对不能让我的家人住在这里。首先，大堂烟味很重，而且很脏。我问了一下前台的工作人员（他不会“用电脑”，还帮我复印了身份证和信用卡），他说虽然大堂是禁烟的，但他管不了客人在房间里干什么。
一进房间，一股难闻的气味扑鼻而来，还有一股明显的污秽。照片里可以看到门口、浴室和墙壁的状况。没有卫生纸，摆在外面的洗漱用品都被撞翻了，其中一个看起来很旧。百叶窗坏了，后面塞着一个用过的达美乐披萨盒。主水槽里有一只虫子，浴缸里还有三四只虫子（和帖子里说的一样）。床罩上有一个很大的污渍，架子上散落着一袋吃剩的东西。我们预订时以为包含早餐——但实际上他们根本没提供——而且泳池功能齐全。从照片上看，泳池小屋被用作储藏室，包括床垫。真是恶心至极。为了您和您爱人的安全，请不要预订。我已经向trip.com举报了，但他们仍然要求我提供评论，还向Econolodge投诉。他们只是“出于礼貌”同意退还我们两晚住宿中的一晚房费。
没有，包含午餐但没有午餐，虚假广告
我不喜欢这家酒店
Absolutely unsanitary there was mold rust holes in walls I checked in and left to look for another hotel. Came back and checked out they claimed I would be refunded and still have not. I have an infant and this was absolutely disgusting. I would never ever stay there at all.
Front desk not staffed. When someone did come, it took them three tries to make me a key that fit my room. Roaches in the room.
Upon checking out, I discovered I had left an item behind. I called within 15 minutes of leaving there and was assured that it would be there when I came to get it later. When I just called now to double check as I am on my way, the man said he’s checked with housekeeping and they don’t have it. While it is my fault for leaving it there, someone did steal it. I won’t be back and will hesitate to book at ANY Econolodge in the future.
First off I was put in and upstairs room and no one to help me my luggage and no elevators and had to move my room downstairs. I was supposed to have a queen bedded ended up with two smaller beds. The room was too hot when I went in. Anyway moved the room downstairs and the beds had hair in them. One bed the pillows didn't have pillow cases. The housekeeper came in and just cleaned the floor and left the bathroom seat up after attempting to clean the toilet and the toilet was not cleaned and neither was the bath tub. You can see where others had stayed and damaged the room from before. It was not the best stay. When looking up the room it said there was breakfast and there was none and the same with the pool the pool was closed for the winter. Really was not the best stay.
Room had good lighting,room was nice and warm had hot water. walls could use some fresh paint, ceiling was very dusty, bathroom had smell of stagnant water. Tub had chipped enamel and mold around bottem of tub by floor. Outer sink was slow to drain. Beds were horrible, very old and saggy. Sheets smelled of detergent and made our skin itch.
Lobby small but nice, staff good. First room was not made up. 2nd room smelled bad, musty. 3rd room tolerable. REALLY needs an upgrade to the walls, doors, etc. drywall chipped, door not fitting well (cracks), curtain barely covers window.
Sinks, toilet and shower were newer, nice. Bed was fine, comfy, looked clean. Nice to have Burger King and Circle K across street. All in all, what do you expect for $60. I would probably not stay here again, but it was OK for 1 night.
i was booked by ******* and the management didnt have a room when i arrived, they had to cancil me! (still not sure if i was refunded!) then because there was no rooms in the area available, my choices was to to sleep in my car or stay in a room that was rented to homeless people. i was horrified in what i was forced to sleep in. i slept in my cloths but it saved me from having to relieve and expose myself some place in the busy parking lot