酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our front desk staff was friendly, but we sincerely apologize for the issues you experienced in your room, including housekeeping, the lack of glasses, and the hot water. This is not the standard of service we strive to provide. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly.We hope you’ll consider giving us another opportunity in the future to provide a more comfortable and satisfying stay.
1.0分
其他
原文
翻译提供方：Google
没有卫生纸...没有遥控器...我不可能再多待一天...
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酒店回复: Hi Kathleen,Thank you for your feedback. We’re truly sorry for the inconveniences you experienced with the room amenities. Your comments have been shared with management to help improve our service. We always aim to provide a better experience and hope you might consider staying with us again. Please feel free to reach out to the hotel directly if you’d like to discuss this further.
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Hi Subramanya,Thank you for your rating. We’re sorry your stay didn’t fully meet your expectations and hope to welcome you back for an improved experience.
3.0分
其他
原文
翻译提供方：Google
比其他的贵一点，但服务少一点（没有早餐）。但是嘿，不远处就有餐馆。
4.0分
其他
原文
翻译提供方：Google
是的
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酒店回复: Hi Karoline,Thank you for the great rating. We hope to welcome you back again for an even more enjoyable experience!
4.0分
其他
原文
翻译提供方：Google
好的
1.0分
商务出差
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No place to hang clothing, not even one hook in either room we stayed...no dresser of any kind...TV with no cable...no setup...very noisy air conditioner/heating unit...one room had no control for the system...we were forced to unplug it...no person at front desk to check us in...we had to call on a phone in the office...coffee machine did not work...no coffee or anything offered in the morning...we payed $150 a night for essentially nothing but a hard bed to try to sleep on...very disappointed!
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酒店回复: Thank you for sharing your detailed feedback. We’re truly sorry for the issues you encountered with the room amenities, noise, and check-in process. Your concerns have been passed to management for immediate review and action.Please feel free to contact us directly if you’d like to discuss further. We hope to welcome you back for a much better experience.
3.0分
其他
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Loud window ac. Bright outdoir lights keep the room semi lit all night as pull down blinds did not fully cover the windows.
Nice and friendly staff. Several parking spots had portable storage containers.
Slight mold in shower and dirty bathroom flooring.
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酒店回复: Thank you for your feedback and kind words about our staff. We’re sorry for the noise from the AC and the lighting issues, as well as the concerns with the bathroom. Your comments have been shared with management to help us improve.We always want to make your stay better and hope to welcome you back soon. Please feel free to reach out to us directly if we can assist you next time.
1.0分
其他
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The room was absolutely disgusting, floor hadn’t been cleaned, sheets were dirty, the mattress had blood stains on it, the towels were stained and smelled like mildew. There was no remotes for tv or heater. When I went to talk to the gentleman about the condition of the room, he laughed at us and said that it is what it is and that there is other hotels if we were unhappy.
Would NOT RECOMMEND THIS PLACE TO ANYONE!!!!
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酒店回复: Thank you for taking the time to share your feedback. We are deeply concerned to hear about the condition of your room and the service you received. This is not the level of cleanliness or professionalism we strive to provide, and we sincerely apologize for the unacceptable experience you described. Your comments have been immediately shared with our management and housekeeping teams to ensure corrective action is taken and that such incidents do not occur again.We truly regret that your stay was disappointing and hope you might consider giving us another opportunity in the future to demonstrate a higher standard of service and comfort.
1.0分
其他
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The room below my room was occupied by very noisy people, loud talking, loud TV, it was very unpleasant all night long. The noise comes easy through the ceiling and walls. When I called the hotel reception at 4 am I got a voicemailbox, and later no reaction back. When I entered the room in the evening, there was no warm water and the next morning it was lukewarm.
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酒店回复: Hi Lucas,Thank you for sharing your feedback. I’m sorry for the noise disturbance and the issues with warm water during your stay. Your concerns have been passed to management for immediate review. We regret the lack of response when you called and appreciate you bringing this to our attention.Please feel free to contact us directly so we can assist you further. We hope to provide a much better experience should you choose to stay with us again.
接待人员非常友好，但房间状况很不理想：两晚之间没有打扫房间，房间里没有玻璃杯，周六晚上没有热水。房间清洁度令人怀疑。不值这个价钱。
没有卫生纸...没有遥控器...我不可能再多待一天...
坏的
比其他的贵一点，但服务少一点（没有早餐）。但是嘿，不远处就有餐馆。
是的
好的
No place to hang clothing, not even one hook in either room we stayed...no dresser of any kind...TV with no cable...no setup...very noisy air conditioner/heating unit...one room had no control for the system...we were forced to unplug it...no person at front desk to check us in...we had to call on a phone in the office...coffee machine did not work...no coffee or anything offered in the morning...we payed $150 a night for essentially nothing but a hard bed to try to sleep on...very disappointed!
Loud window ac. Bright outdoir lights keep the room semi lit all night as pull down blinds did not fully cover the windows.
Nice and friendly staff. Several parking spots had portable storage containers.
Slight mold in shower and dirty bathroom flooring.
The room was absolutely disgusting, floor hadn’t been cleaned, sheets were dirty, the mattress had blood stains on it, the towels were stained and smelled like mildew. There was no remotes for tv or heater. When I went to talk to the gentleman about the condition of the room, he laughed at us and said that it is what it is and that there is other hotels if we were unhappy.
Would NOT RECOMMEND THIS PLACE TO ANYONE!!!!
The room below my room was occupied by very noisy people, loud talking, loud TV, it was very unpleasant all night long. The noise comes easy through the ceiling and walls. When I called the hotel reception at 4 am I got a voicemailbox, and later no reaction back. When I entered the room in the evening, there was no warm water and the next morning it was lukewarm.