I have stayed at this hotel for more than 4 years off on as i found it to always be safe,clean,good location, as well as a friendly staff. My stay this time was from November 28-30th and as usual it was a quick friendly check-in, the room was clean,and as always i felt safe. Within an hour of me going in my room i see ROACH! I thought ok maybe it one that came in from outside. Well,it wasnt. During my stay i killed probably 25 plus roaches! Something i have never encountered at this hotel. I was going to check out and go to another hotel but due to the event i was there for (Iron Bowl) I knew that i wouldn't be able to find to stay for more than 100 miles out so i stayed. The 4 of us and the roaches. LOL! I did go to the front dest before i checked out and made the lady there aware of the situation aling with 2 housekeepers that was there with her. She said she would make the manager aware of it and it would be taken care of. I sure hope that it is bc i enjoy stayimg there and would love to stay there in the near future when i go to support my Auburn Tigers! With that being said,War Eagle and hopefully they will take care of this problem before it hurts their business!!!!
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酒店回复: Thank you for letting us know about your experience with us here at the Auburn Lodge in Auburn, AL. We apologize for any inconvenience that you experienced while here.
4.0分
情侣出游
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Rooms were clean, staff couteous. Didn't have the breakfast. Only con is that the walls are thin, you can hear people walking on the floor above. And I have paid less for more.
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酒店回复: We appreciate the time you took to review our Auburn Lodge during your visit to the Auburn, AL area. We're very glad that you found everything clean and comfortable while you were with us.
2.0分
其他
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Killed three cockroaches and they guess ppl next to us was being loud and rowdy until almost 3 AM in the morning. I had to call the front desk twice complaining about the loud neighbors.
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酒店回复: We appreciate you taking the time to rate us. When you're back in Auburn, AL - stop back in and stay with us again here at AUBURN LODGE.
2.0分
朋友出游
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The staff is excellent. The beds were comfortable. However, the low rating is due to the smell of mildew in the room and the bugs encountered. We killed 5 small roaches. Most were on the floor but one was right by the bed on the table. The room was 350.00 a night. I think it's too much for the bug infestation. We will not return.
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酒店回复: We are so sorry, this is not the experience we wanted you to have. We greatly appreciate your feedback.
5.0分
其他
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The hotel is ideally located for any and all stays associated with being in Auburn. There is a Waffle House right outside your door if you are on the interstate 85 side of the hotel which is massively convenient. There are a multitude of other restaurants within a short walk or drive that range in class and cuisines to support any traveling group or individual needs. The place is clean and not 'foofy' so you can relax, rest, or enjoy yourself at your discretion. The staff is friendly, helpful, and well informed about the status of anything and everything you may need. The wifi is sufficient for streaming if you bring your own device and I was able to work from my laptop worry free because it never lagged or disconnected me while i was there. I never heard a single noise from outside the room while indoors. The bed was comfortable and there was a desk chair and a nice sitting chair that allowed for multiple uses and comfort. I will definitely look here first for availability on my next trip to Auburn.
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酒店回复: The team at Auburn Lodge in Auburn, AL would like to thank you for taking the time to let us know about your stay with us. Our goal is to make sure that all our guests have the kind of stay that you experienced. Please make it a point to come "home" to Auburn Lodge when you're back in the Auburn, AL area.
1.0分
其他
Smelled like mildew. Horrid air to breathe. No hot water and no one cares when we told them
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酒店回复: Thank you for letting us know about your experience with us here at the Auburn Lodge in Auburn, AL. We apologize for any inconvenience that you experienced while here. This is not a typical issue for us, and we appreciate you bringing it to our attention. Your reservation was on a full lodge weekend so the staff did not have a different room
5.0分
其他
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This place was awesome - very convenient and right off the interstate. Was perfect for getting an Uber/Lyft downtown.
The breakfast was great and they had cookies and cupcakes ready for the football game.
Great job to the AU Lodge, we will definitely be staying there again!!!
Thank you all very much for an amazing time!!
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酒店回复: We appreciate your time letting us know about your stay with us here at AUBURN LODGE in Auburn, AL. We strive to ensure all our guests not only have a great stay - but worthy of a return visit and I’m glad we provided this to you. We look forward to your return to the Auburn, AL area so we can welcome you back to AUBURN LODGE. Again, thank you for your feedback.
2.0分
其他
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Basically clean except two of the towels. Building is SO old and you can hear the highway from the room. The water from the faucet was so loud it seemed like a train was coming down the tracks. Lobby was super dated. Think updated motel 6 that is only good if you’re totally out of options on a game weekend.
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酒店回复: Thank you for letting us know about your experience with us here at the Auburn Lodge in Auburn, AL. We apologize for any inconvenience that you experienced while here. This is not a typical issue for us, and we appreciate you bringing it to our attention. This is something to be used as a training tool for us to continue to grow. We hope that you'll give us another opportunity to provide you with a “WOW" experience when your travels bring you back to the Auburn, AL area. Again, thank you for your feedback
1.0分
朋友出游
Had to leave late at night because of all the roaches coming out from everywhere!! Do not stay here!!!
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酒店回复: We appreciate you taking the time to rate us. When you're back in Auburn, AL - stop back in and stay with us again here at AUBURN LODGE.
2.0分
家庭亲子
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It was ok. I’d give it a 75% on the cleanliness. It did have a mildew smell when you walk in. I did go buy Lysol and sprayed the room down. But it’s cheap and close to the game. Especially when every other hotel is charging 500-700 a night.
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酒店回复: We thank you for a good review and will address the issues you have concerns about with our housekeeping dept.
I have stayed at this hotel for more than 4 years off on as i found it to always be safe,clean,good location, as well as a friendly staff. My stay this time was from November 28-30th and as usual it was a quick friendly check-in, the room was clean,and as always i felt safe. Within an hour of me going in my room i see ROACH! I thought ok maybe it one that came in from outside. Well,it wasnt. During my stay i killed probably 25 plus roaches! Something i have never encountered at this hotel. I was going to check out and go to another hotel but due to the event i was there for (Iron Bowl) I knew that i wouldn't be able to find to stay for more than 100 miles out so i stayed. The 4 of us and the roaches. LOL! I did go to the front dest before i checked out and made the lady there aware of the situation aling with 2 housekeepers that was there with her. She said she would make the manager aware of it and it would be taken care of. I sure hope that it is bc i enjoy stayimg there and would love to stay there in the near future when i go to support my Auburn Tigers! With that being said,War Eagle and hopefully they will take care of this problem before it hurts their business!!!!
Rooms were clean, staff couteous. Didn't have the breakfast. Only con is that the walls are thin, you can hear people walking on the floor above. And I have paid less for more.
Killed three cockroaches and they guess ppl next to us was being loud and rowdy until almost 3 AM in the morning. I had to call the front desk twice complaining about the loud neighbors.
The staff is excellent. The beds were comfortable. However, the low rating is due to the smell of mildew in the room and the bugs encountered. We killed 5 small roaches. Most were on the floor but one was right by the bed on the table. The room was 350.00 a night. I think it's too much for the bug infestation. We will not return.
The hotel is ideally located for any and all stays associated with being in Auburn. There is a Waffle House right outside your door if you are on the interstate 85 side of the hotel which is massively convenient. There are a multitude of other restaurants within a short walk or drive that range in class and cuisines to support any traveling group or individual needs. The place is clean and not 'foofy' so you can relax, rest, or enjoy yourself at your discretion. The staff is friendly, helpful, and well informed about the status of anything and everything you may need. The wifi is sufficient for streaming if you bring your own device and I was able to work from my laptop worry free because it never lagged or disconnected me while i was there. I never heard a single noise from outside the room while indoors. The bed was comfortable and there was a desk chair and a nice sitting chair that allowed for multiple uses and comfort. I will definitely look here first for availability on my next trip to Auburn.
Smelled like mildew. Horrid air to breathe. No hot water and no one cares when we told them
This place was awesome - very convenient and right off the interstate. Was perfect for getting an Uber/Lyft downtown.
The breakfast was great and they had cookies and cupcakes ready for the football game.
Great job to the AU Lodge, we will definitely be staying there again!!!
Thank you all very much for an amazing time!!
Basically clean except two of the towels. Building is SO old and you can hear the highway from the room. The water from the faucet was so loud it seemed like a train was coming down the tracks. Lobby was super dated. Think updated motel 6 that is only good if you’re totally out of options on a game weekend.
Had to leave late at night because of all the roaches coming out from everywhere!! Do not stay here!!!
It was ok. I’d give it a 75% on the cleanliness. It did have a mildew smell when you walk in. I did go buy Lysol and sprayed the room down. But it’s cheap and close to the game. Especially when every other hotel is charging 500-700 a night.