酒店回复: Thank you for taking the time to share your review. We appreciate you and hope to have you as our guest again in the near future!
1.0分
情侣出游
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Took literally 30 minutes to get a room, ( that was prepaid for) since staff at front desk and housekeeping didnt communicate. Entered room and it smelt so bad. Burn holes in our duvet. Good size room has kitchenette. Few loiters out front as night went on.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Denver Central-Arvada. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, David
3.0分
商务出差
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Didn't like the room condition. 212, fire alarm hanging down from ceiling. Stove top cracked black spots on wall sink clogged refrigerator leaking water had to mop up every day, small hole in wall, AC filter dirty, floor need mopping.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios Denver Central-Arvada. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards, David
4.0分
其他
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Aside from the general rundown feeling of the place and the fact that my refrigerator was broken and I had no knowledge of it, resulting in all of my food spoiling, it wasn't that bad. Pretty clean, decent neighbors. Not bad
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酒店回复: Thank you for your feedback. We do apologize for the inconvenience that you experienced and will use this information to improve.
1.0分
其他
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I arrived at the property and right away thought it was sketchy (an unsavory characterwas hangingout by the entrance). The lobby had an unpleasant odor. There was just a bad vibe to the place. I checked in, and on the way to my room I decided to leave. Couldn't get a refund. The front desk attendant was nice enough even though she couldn't help with getting my $$back.
1.0分
情侣出游
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Filthy, smelled like urine, rooms are not as pictured, half way housing/ transitional living, felt unsafe, had cockroaches, no cooking utensils, or pots and pans to cook with. I had to clean the room myself to make it feel as if it was clean enough to stay in. The cost was outrageous to stay at a place like this. We could not change hotels due to timing of our schedule. I do NOT recommend!
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酒店回复: Thank you for your feedback and opinions. We have reviewed your concerns with our staff and pest control as we strive for ways to improve our guest experience. If at any time during your 3 day stay, you had let the front desk know of any issues we would have immediately addressed the problem and taken appropriate actions to insure your comfort. We apologize for any inconvenience. We hope you will give us another chance in the future.
1.0分
其他
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Poor cleaning
The carpet was unvacuumed, and the sheets and walls were stained. Chocolate chips were scattered throughout the bathroom, near the toilet and sink. There was also evidence of previous guests, including debris and hairs on the bed. I only stayed for a few hours because I was too disgusted to stay longer. Additionally, the elevator had an unpleasant odor.
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酒店回复: Thank you for your feedback and opinions. We have reviewed your concerns with our staff as we strive for ways to improve our guest experience. I wish you had let the front desk know if there had been an oversight in housekeeping. We would have gladly taken care of you and moved you to another room. We apologize for any inconvenience.
入住体验非常棒，服务也很好。我很喜欢这里，而且洗衣机和烘干机使用起来也很便宜。
我在这里订了两晚，但在我预订/预付房费的第三方网站上，根本没有提到他们有所谓的“谢绝本地客”规定，包括一份具体的邮政编码清单，规定了根据客人驾照上的地址，哪些邮政编码的客人不被允许入住。（这在他们官网也未提及。）尽管我不被允许办理入住，且前台服务员告诉我不会收费，但我仍然被收取了两晚的费用。最终我还是被全额收费了，不得不打了无数个客服电话才把钱要回来。真是浪费时间，不过至少我收到了他们问我入住体验如何的邮件！
房间很棒，干净整洁，各方面都很合适。空调特别冷。工作人员很友好。周围环境比较简陋，有很多可疑人员在附近徘徊。
好的
Took literally 30 minutes to get a room, ( that was prepaid for) since staff at front desk and housekeeping didnt communicate. Entered room and it smelt so bad. Burn holes in our duvet. Good size room has kitchenette. Few loiters out front as night went on.
Didn't like the room condition. 212, fire alarm hanging down from ceiling. Stove top cracked black spots on wall sink clogged refrigerator leaking water had to mop up every day, small hole in wall, AC filter dirty, floor need mopping.
Aside from the general rundown feeling of the place and the fact that my refrigerator was broken and I had no knowledge of it, resulting in all of my food spoiling, it wasn't that bad. Pretty clean, decent neighbors. Not bad
I arrived at the property and right away thought it was sketchy (an unsavory characterwas hangingout by the entrance). The lobby had an unpleasant odor. There was just a bad vibe to the place. I checked in, and on the way to my room I decided to leave. Couldn't get a refund. The front desk attendant was nice enough even though she couldn't help with getting my $$back.
Filthy, smelled like urine, rooms are not as pictured, half way housing/ transitional living, felt unsafe, had cockroaches, no cooking utensils, or pots and pans to cook with. I had to clean the room myself to make it feel as if it was clean enough to stay in. The cost was outrageous to stay at a place like this. We could not change hotels due to timing of our schedule. I do NOT recommend!
Poor cleaning
The carpet was unvacuumed, and the sheets and walls were stained. Chocolate chips were scattered throughout the bathroom, near the toilet and sink. There was also evidence of previous guests, including debris and hairs on the bed. I only stayed for a few hours because I was too disgusted to stay longer. Additionally, the elevator had an unpleasant odor.