酒店回复: Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
1.0分
其他
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The room stinks! Smells like mildew, the bed is uncomfortable got my back hurting I’m supposed to be feeling refreshed! I’m mad at myself more than anything for staying but I was tired and ready for a shower!
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酒店回复: Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3.0分
其他
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We travel quite a bit and while there wasn’t anything terrible about the room or stay it was just “ok”. A place to sleep. There should be more towels in the room for guests especially if you aren’t coming in to make beds each day.
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酒店回复: Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.
3.0分
其他
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Room was large but was not the cleanest and had a damp smell which triggered my asthma. The staff was so very friendly. We stayed as part of a larger trip and this was close to the interstate.
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酒店回复: Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
2.0分
其他
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The staff was very nice. The 1st room had a very strong moldy smell. You could see mold on the curtains and the wall by the air conditioner. We moved to another room. That room you could still smell mold in that room as well. I don't recommend
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酒店回复: Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
4.0分
其他
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Good For Our Purposes
The hotel was fine and conveniently located. Our stay was for two days and the room was not cleaned, but apparently you must request that these days according to a sign that was posted in the room. For the money that travelers spend on hotels I don't agree with that policy.
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酒店回复: Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.
4.0分
其他
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Would stay again
I stayed for 3 nights. The first night was great for sleep but the pool didn't appear to be open which was a disappointment for my granddaughter. The second night I could hear the person snoring in the room next to me. I thought the rooms had firewalls on both sides. The way the rooms are set up is your bed is on the same wall as the room next to you. The breakfast bar is great with a lot of choices (hot and cold). Staff is friendly?
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酒店回复: Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
3.0分
其他
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Front desk clerk seemed like she didn’t want to be there. Barely spoke to me while checking me in and didn’t even bother to let me know the accommodations nor the direction to the elevator. As for my room, I could have cleaned it better than they did. This is why I always travel with Lysol wipes and spray.
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酒店回复: Thank you for your review of our hotel, I have shared your comments with my entire staff to ensure we handle situations like this differently in the future. We look forward to providing you with exceptional service on your next visit to Summerville.
5.0分
其他
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Nothing Fancy But Location Was Perfect
Staff was friendly and accommodating. Room was very clean but had wish that a security safe was available in the room. Lots of food choices in the area.
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酒店回复: Thank you for taking the time to complete this survey. We appreciate your business. I will pass this along to the staff. We look forward to your next visit. Have a great day!
5.0分
其他
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Comfort Inn Summerville,SC Azaleas
Comfort Inn of Summerville, SC has always been very accommodating and clean. I love the beds and pillows. Very comfy! We have stayed here several times before and will be back.
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酒店回复: Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
非常干净
The room stinks! Smells like mildew, the bed is uncomfortable got my back hurting I’m supposed to be feeling refreshed! I’m mad at myself more than anything for staying but I was tired and ready for a shower!
We travel quite a bit and while there wasn’t anything terrible about the room or stay it was just “ok”. A place to sleep. There should be more towels in the room for guests especially if you aren’t coming in to make beds each day.
Room was large but was not the cleanest and had a damp smell which triggered my asthma. The staff was so very friendly. We stayed as part of a larger trip and this was close to the interstate.
The staff was very nice. The 1st room had a very strong moldy smell. You could see mold on the curtains and the wall by the air conditioner. We moved to another room. That room you could still smell mold in that room as well. I don't recommend
Good For Our Purposes
The hotel was fine and conveniently located. Our stay was for two days and the room was not cleaned, but apparently you must request that these days according to a sign that was posted in the room. For the money that travelers spend on hotels I don't agree with that policy.
Would stay again
I stayed for 3 nights. The first night was great for sleep but the pool didn't appear to be open which was a disappointment for my granddaughter. The second night I could hear the person snoring in the room next to me. I thought the rooms had firewalls on both sides. The way the rooms are set up is your bed is on the same wall as the room next to you. The breakfast bar is great with a lot of choices (hot and cold). Staff is friendly?
Front desk clerk seemed like she didn’t want to be there. Barely spoke to me while checking me in and didn’t even bother to let me know the accommodations nor the direction to the elevator. As for my room, I could have cleaned it better than they did. This is why I always travel with Lysol wipes and spray.
Nothing Fancy But Location Was Perfect
Staff was friendly and accommodating. Room was very clean but had wish that a security safe was available in the room. Lots of food choices in the area.
Comfort Inn Summerville,SC Azaleas
Comfort Inn of Summerville, SC has always been very accommodating and clean. I love the beds and pillows. Very comfy! We have stayed here several times before and will be back.