Staff was friendly and helpful. The breakfast was good and filling. Would recommend to friends and family to stay here.
5.0分
其他
I was very happy to see a very clean room with a wonderful hot shower after a long day of traveling
5.0分
情侣出游
Room was clean, beds were comfortable, all staff were friendly and helpful, even the breakfast was really good! Good place to stay!
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酒店回复: Thank you so much for the fantastic 10/10 review! We're thrilled to hear that you found the room clean, the beds comfortable, and all of our staff friendly and helpful. It's also great to know you enjoyed the breakfast - we're glad it made a good start to your day! We're delighted you think this is a great place to stay, and we truly appreciate your kind words. We hope to welcome you back again soon!
1.0分
其他
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Warning!!!
I booked a pet friendly room, yet when I arrived I was given a room and key that did not work. I had to then go back to the front desk (exhausted from driving all day), and it was then the front desk lady saw my dogs and told me she had to give me a completely different room. The room I got smelled like an ash tray. It was supposedly nonsmoking. The room had a layer or thick dust everywhere. By morning I was sick from the stale dirty air/room. The breakfast was half raw. No coffee to be had at 9am. Rude staff who spent majority of the shift standing outside main entrance chain smoking. Horrible. Nightmare. The place needs to be shut down.
5.0分
其他
We always enjoy staying at the Sleep Inn when we're in Summersville. The rooms are clean, beds are comfy, and the staff is wonderful.
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酒店回复: We're so glad to hear that you always enjoy staying with us when you're in Summersville! It's great to know you find the rooms clean and the beds comfortable, and our staff wonderful. We truly appreciate your continued support and look forward to welcoming you back again soon!
4.0分
其他
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The room appeared very clean, didn't smell and the beds were very comfortable. There were some very small ants in the HVAC unit. Overall a very good stay in a good location. Close to the highway, but quiet.
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酒店回复: Thank you or your 8/10 review! We're glad to hear you appreciated the cleanliness of the room, the comfortable beds, the fresh atmosphere, and our convenient yet quite location near the highway. We're sorry to hear about the issue with the small ants in the HVAC-we've addressed it with our maintenance team to ensure it doesn't happen again. We appreciate your feedback and hope to welcome you back soon!
2.0分
其他
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Lesson Learned
When we arrived the staff at the front desk was very friendly so we had high hopes. When we went to go get into our room the room keys would not work we literally had to swipe them at least 10 times and only the one would work. I went to the desk about this issue and I was advised that this happens and to keep trying, I was not very happy with that answer. When we got into the room (finally) we turned on the bathroom light and it just kept going on and off, given the answer that I received about the room key we didn't even bother going to the desk with this issue we just shut the light off. Then when we went to lay down I pulled down the blanket and it was covered with stains!!! Needless to say we did not use that blanket at all and I immediately went to walmart and bought lysol spray. The next night we came back to the room and again multiple tries to get into the room, we went to turn on the TV and it would not work! At this point I was beyond frustrated and went to the desk. The gentleman that was working the desk said that he would be right up to fix this issue. When he arrived at our room he informed us that this happens a lot and he had to turn the TV off and then turn it back on twice for it to work. While he was in our room I informed him of how unhappy we were with our stay due to dirty linens on the bed, lights not working properly, room keys faulty and TV issues. He was very understanding and he upgraded to a room with a king bed, the bed was the only good thing
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found our front desk team to be very friendly and that you appreciated the complimentary room upgrade from a queen to king. We sincerely apologize for the issues you experienced during your stay, including the malfunctioning keys, flickering lights, the condition of the blanket, the need to purchase your own cleaning supplies, and the TV not working properly. We also regret that our response at the front desk did not meet your expectations. Your comments have been shared with our management and housekeeping teams so we can address these concerns and ensure a better experience for future guests. Thank you again for your feedback-it helps us improve.
4.0分
其他
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Oldie but goodie
It is a nice place, well used. It was very clean, the breakfast was good and all employees we came in contact with wrre friendly. The queen bed matress was in need of replacement and the sheets wrre to small for the bed and would not stay on, otherwise no issues
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酒店回复: Thank you for the 8/10 review! We're happy to hear you consider us an "oldie but a goodie." We're also glad you found the room clean, enjoyed the breakfast, and had a positive experience with our friendly staff. We're sorry to hear that the mattress wasn't comfortable and that the sheets didn't properly fit the bed. We'll be looking into this to ensure a better stay for future guests. Your feedback is appreciated, and we hope to welcome you back again soon!
第二次入住，绝对的宠物友好酒店。位置方便，接待人员很热情。这次没有吃早点就出发了。早点还是不错的。性价比不错的一家酒店。
床很舒服，工作人员很友善，早餐也很好！
Staff was friendly and helpful. The breakfast was good and filling. Would recommend to friends and family to stay here.
I was very happy to see a very clean room with a wonderful hot shower after a long day of traveling
Room was clean, beds were comfortable, all staff were friendly and helpful, even the breakfast was really good! Good place to stay!
Warning!!!
I booked a pet friendly room, yet when I arrived I was given a room and key that did not work. I had to then go back to the front desk (exhausted from driving all day), and it was then the front desk lady saw my dogs and told me she had to give me a completely different room. The room I got smelled like an ash tray. It was supposedly nonsmoking. The room had a layer or thick dust everywhere. By morning I was sick from the stale dirty air/room. The breakfast was half raw. No coffee to be had at 9am. Rude staff who spent majority of the shift standing outside main entrance chain smoking. Horrible. Nightmare. The place needs to be shut down.
We always enjoy staying at the Sleep Inn when we're in Summersville. The rooms are clean, beds are comfy, and the staff is wonderful.
The room appeared very clean, didn't smell and the beds were very comfortable. There were some very small ants in the HVAC unit. Overall a very good stay in a good location. Close to the highway, but quiet.
Lesson Learned
When we arrived the staff at the front desk was very friendly so we had high hopes. When we went to go get into our room the room keys would not work we literally had to swipe them at least 10 times and only the one would work. I went to the desk about this issue and I was advised that this happens and to keep trying, I was not very happy with that answer. When we got into the room (finally) we turned on the bathroom light and it just kept going on and off, given the answer that I received about the room key we didn't even bother going to the desk with this issue we just shut the light off. Then when we went to lay down I pulled down the blanket and it was covered with stains!!! Needless to say we did not use that blanket at all and I immediately went to walmart and bought lysol spray. The next night we came back to the room and again multiple tries to get into the room, we went to turn on the TV and it would not work! At this point I was beyond frustrated and went to the desk. The gentleman that was working the desk said that he would be right up to fix this issue. When he arrived at our room he informed us that this happens a lot and he had to turn the TV off and then turn it back on twice for it to work. While he was in our room I informed him of how unhappy we were with our stay due to dirty linens on the bed, lights not working properly, room keys faulty and TV issues. He was very understanding and he upgraded to a room with a king bed, the bed was the only good thing
Oldie but goodie
It is a nice place, well used. It was very clean, the breakfast was good and all employees we came in contact with wrre friendly. The queen bed matress was in need of replacement and the sheets wrre to small for the bed and would not stay on, otherwise no issues