The room was clean, the staff very personable, including the breakfast lady. I would recommend this hotel.
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酒店回复: Dear Guest,Thank you very much for leaving this lovely review. It is great to know that you enjoyed our clean accommodations and friendly service. Your recommendation to others means a lot to us and we look forward to having you as our guest again in the future at Hawthorn Extended Stay by Wyndham Ellsworth/Bar Harbor soon.Sincerely,Tianah Johnson,General Manager
5.0分
家庭亲子
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Clean room. All personnel was friendly and very helpful. The breakfast was good, had all the things we wanted. Free cookies! Overall, a great experience and close to all stores. Thanks for a great stay!
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酒店回复: Dear Guest,We are thrilled to learn that, at every turn, we exceeded your expectations for an exceptional stay. Thank you for highlighting our clean accommodations, friendly staff, delectable breakfast, and ideal location. We look forward to providing you with another great stay at Hawthorn Extended Stay by Wyndham Ellsworth / Bar Harbor on your next visit to the area.Sincerely,Tianah Johnson,General Manager
2.0分
其他
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Our experience of this property was terrible; the room was very tired and looked nothing like the images during booking, bed and sofa were covered with pet hair, and the ancient heater / air conditioner was so loud as to make conversation difficult, let alone trying to sleep. Despite having a kitchenette there was no extractor fan and the windows didn't open, which was perhaps a blessing since refrigerated trucks park right outside with the engines running all night.
We got the impression that most of the staff work hard to make the best of a very old property, but overall I'd have been disappointed had we paid $80 per night, not almost $400. Won't be rushing back.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. The issues you described regarding the room condition, cleanliness, and noise disturbance are unacceptable and far below the standard we aim to provide. Please be assured that your comments have been shared with our housekeeping and maintenance teams so we can address the concerns you encountered. That said, we appreciate your acknowledgement of our staff’s efforts; they work hard to take care of our guests, and feedback like yours helps us identify where we must improve. Thank you again for sharing your concerns with us, and we hope you will give us another opportunity to serve you.Sincerely,Tianah Johnson,General Manager
4.0分
情侣出游
Staff super friendly but no elevator, and we were put on the second floor, with walking disables this was not great
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to know you found our staff friendly and welcoming, though we sincerely apologize for the inconvenience caused by being assigned a second-floor room. We understand how difficult that must have been and will use your feedback to improve our room assignment process. Also, we encourage guests to share accessibility needs in advance so we can better assist. We appreciate your understanding and hope to have another opportunity to provide a more comfortable stay.Sincerely,Tianah Johnson,General Manager
5.0分
其他
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Wonderful stay! And very friendly to my pup, even with a pup welcome package and treat at the desk! Very spacious and quiet room. Perfect for our trip to Acadia. Thank you!
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酒店回复: Dear Guest, Thank you for your wonderful feedback! We are thrilled to hear that you and your pup enjoyed your stay and appreciated the welcome package. It is great to know you found your room spacious and quiet, making it perfect for your trip to Acadia. We look forward to welcoming you back to Hawthorn Extended Stay by Wyndham Ellsworth / Bar Harbor soon!Sincerely, Tianah Johnson, General Manager
4.0分
其他
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the Kitchen in the room was well stocked with dishes and nicer glass bowls with lids than I have at home! This made cooking and eating dinner in the room very convenient and doable. rooms were pretty sound proof.
Very happy with this reasonable priced hotel near Acadia.
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酒店回复: Dear Guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the convenience of the well-stocked kitchen and found our rooms comfortable and quiet. It’s great to know that your stay was both enjoyable and practical, and that our location added to the experience. We truly appreciate your kind words and value your recommendation. We hope to have the pleasure of welcoming you back for another great stay soon!Sincerely,Tianah Johnson,General Manager
2.0分
其他
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No rugs or carpet. The room was dark and bare. All the lampshades were ripped and torn in many places. It was dark and depressing. Will never stay here or any Wyndham again.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay was disappointing and that the room condition did not meet your expectations. The issues you mentioned regarding lighting and damaged lampshades are unacceptable, and we’ve shared your comments with our maintenance and housekeeping teams for immediate attention. Please accept our sincere apologies for the experience you had. Your feedback will help us make the improvements necessary to better serve our guests in the future.Sincerely,Tianah Johnson, General Manager
5.0分
其他
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Great breakfast with a great variety of food. Staff was friendly. Room was clean. Liked kitchenette with plates, etc. (no stove -- only microwave to cook with) very happy with stay!!
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酒店回复: Dear Guest,Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that your well-appointed room, our friendly staff, and delectable breakfast exceeded your expectations. It was a pleasure to host you, and we hope to see you again soon at Hawthorn Extended Stay by Wyndham Ellsworth / Bar Harbor. Sincerely,Tianah Johnson, General Manager
房间里的小厨房设施齐全，虽然我没有做饭。床很舒服。早餐有炒蛋配松饼、新鲜水果、华夫饼、纸杯蛋糕和饼干。还有谷物、燕麦和牛奶。酒店距离阿卡迪亚约40分钟路程，我们在总督酒店吃了一顿美味的晚餐。
没有电梯。
The room was clean, the staff very personable, including the breakfast lady. I would recommend this hotel.
Clean room. All personnel was friendly and very helpful. The breakfast was good, had all the things we wanted. Free cookies! Overall, a great experience and close to all stores. Thanks for a great stay!
Our experience of this property was terrible; the room was very tired and looked nothing like the images during booking, bed and sofa were covered with pet hair, and the ancient heater / air conditioner was so loud as to make conversation difficult, let alone trying to sleep. Despite having a kitchenette there was no extractor fan and the windows didn't open, which was perhaps a blessing since refrigerated trucks park right outside with the engines running all night.
We got the impression that most of the staff work hard to make the best of a very old property, but overall I'd have been disappointed had we paid $80 per night, not almost $400. Won't be rushing back.
Staff super friendly but no elevator, and we were put on the second floor, with walking disables this was not great
Wonderful stay! And very friendly to my pup, even with a pup welcome package and treat at the desk! Very spacious and quiet room. Perfect for our trip to Acadia. Thank you!
the Kitchen in the room was well stocked with dishes and nicer glass bowls with lids than I have at home! This made cooking and eating dinner in the room very convenient and doable. rooms were pretty sound proof.
Very happy with this reasonable priced hotel near Acadia.
No rugs or carpet. The room was dark and bare. All the lampshades were ripped and torn in many places. It was dark and depressing. Will never stay here or any Wyndham again.
Great breakfast with a great variety of food. Staff was friendly. Room was clean. Liked kitchenette with plates, etc. (no stove -- only microwave to cook with) very happy with stay!!