酒店回复: We do apologize for your negative experience at our hotel during your two-night stay. Rest assured that your comments will be reviewed by our management team as we strive to continually improve and communicate with our international guests. Our Front Desk team does make every effort to advise the guests about hotel amenities and breakfast schedules upon check-in. However, in this case, you were not informed of the availability of these items. Our breakfast staff make every effort to connect on a personal level with guests. We regret that in this instance, your presence was not acknowledged.

酒店回复: I regret that your stay with us did not meet your expectations. I thank you for allowing us to discuss your concerns personally over the phone. Our investigations revealed that the standard 3 night room service (sheets, towels and trash) was performed during your four night stay with us. Additionally, we only became aware of the clogged sink issue upon checkout and it was addressed later that day. However, in light of your complaint, we have established new protocols to ensure that all guest communications with the Front Desk Agents are documented and acted upon in a timely manner by our housekeeping and maintenance staff. I would encourage you to immediately escalate your concerns to management for resolution during your stay so any issues can be immediately addressed.

酒店回复: Thank for for the extremely positive review of your recent stay with us. We are proud of our staff and the quality of the breakfast. We hope you will enjoy our hospitality again at a future date.

酒店回复: Thank you so much, Charlotte, for your wonderful review! We're delighted to hear that Antimony made a positive impact on your stay by sharing travel tips and scenic trail recommendations around Acadia. We’re proud to have team members who go above and beyond to enhance our guests’ experiences. We hope your adventures through the park were as breathtaking as promised, and we look forward to welcoming you back for more memorable moments.

酒店回复: We apologize for not exceeding your expectations. We value your feedback and hope we can have the opportunity to make it right and gain your business back in the future!

酒店回复: Thank you for your review of our hotel. We encourage all of our staff to remain responsive to guest needs and we are grateful that your experience was so positive. We look forward to hosting you again.

酒店回复: Thank you for your review of our hotel during your recent stay. We are glad that you enjoyed the stay and hope to see you again.

酒店回复: Thank you, Mats, for your feedback. We're sorry to hear that the condition of the property didn’t meet your expectations. We’re actively working on updates and improvements, and we hope to host you in the future.

酒店回复: We appreciate you taking the time to review your recent stay with us and I especially am thankful that my team at the Front Desk helped ensure that your experience was positive and relaxing. Our entire team at the Comfort Inn is committed to meeting the needs of every guest and ensuring that they guest experience is always positive.

酒店回复: Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your visit and appreciated the hotel amenities. We take pride in how we train our staff to ensure that every guest has the best experience possible.Sincerely, Aamir