酒店回复: We do apologize for your negative experience at our hotel during your two-night stay. Rest assured that your comments will be reviewed by our management team as we strive to continually improve and communicate with our international guests. Our Front Desk team does make every effort to advise the guests about hotel amenities and breakfast schedules upon check-in. However, in this case, you were not informed of the availability of these items. Our breakfast staff make every effort to connect on a personal level with guests. We regret that in this instance, your presence was not acknowledged.
5.0分
朋友出游
原文
翻译提供方：Google
晚上，酒店工作人员Antimony非常乐于提供旅行建议。推荐一些可以欣赏美景的阿卡迪亚步道。
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酒店回复: Thank you so much, Charlotte, for your wonderful review! We're delighted to hear that Antimony made a positive impact on your stay by sharing travel tips and scenic trail recommendations around Acadia. We’re proud to have team members who go above and beyond to enhance our guests’ experiences. We hope your adventures through the park were as breathtaking as promised, and we look forward to welcoming you back for more memorable moments.
3.0分
家庭亲子
原文
翻译提供方：Google
酒店还行。浴室锁坏了，洗手池在外面，不在里面。红头发的入住接待员很粗鲁。早餐工作人员很友好。
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酒店回复: We apologize for not exceeding your expectations. We value your feedback and hope we can have the opportunity to make it right and gain your business back in the future!
4.0分
朋友出游
原文
翻译提供方：Google
管理人员和员工都很友好热情。房间干净，总体来说性价比很高。
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酒店回复: Thank you for your review of our hotel during your recent stay. We are glad that you enjoyed the stay and hope to see you again.
2.0分
情侣出游
原文
翻译提供方：Google
破旧的酒店
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酒店回复: Thank you, Mats, for your feedback. We're sorry to hear that the condition of the property didn’t meet your expectations. We’re actively working on updates and improvements, and we hope to host you in the future.
2.0分
商务出差
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Staff support very poor. We were there because a family member passed away and drove up from Portsmouth 4 hours away. We explained our situation dealing with funeral arrangements and gathering their belongings. The death was sudden and unexpected. Front desk clerk was not helpful. Would not allow early check in or late check out so we could attend to the details of the death. Totally uncaring staff. Will not be returning and will stay in Ellsworth at another hotel when we come back for funeral arrangements.
5.0分
其他
The staff was very welcoming and generous, they offered many different complimentary refreshments. The room was clean, the bed was comfortable
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酒店回复: Thank you for positive review of your recent stay. Our entire team appreciates the time you took to complete and respond to the survey. The review by our guests is one of the main ways that we have to ensure we continue to meet guest expectations.
5.0分
其他
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Check in was easy with Anntoni’s help. She let us know that we actually would save money using the website so we went for it. Our room is clean and in good repair, plus we look forward to getting the free breakfast in the morning. No complaints here!
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酒店回复: Thank you for taking the time to complete a post-stay review. Antimony, the front desk agent you referenced is one of our best agents and I am glad that she was able to meet your expectations. I will be sure to pass along your positive review to our hard-working housekeeping staff who try their very best to ensure that each guest room meets all guest expectations.
5.0分
情侣出游
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The room was clean, comfortable and had a nice TV to watch a football game. The breakfast was excellent and provided good options for healthy food choices. Staff was available and helpful. Parking was convenient right outside the front entrance to the hotel. We appreciated the ice-cream snacks available on the night of our arrival.
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酒店回复: Thank you for taking the time to review your recent stay with us. We are delighted that your had a most enjoyable experience. Your comments will be shared with our entire team as encouragement for them to continue to provide excellent guest support.
5.0分
其他
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They offered so many extras at no additional cost, from chili and fruit and ice cream when we checked in to iced coffee with a selection of flavorings in the morning.
Thanks,
Janet
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酒店回复: Thank you for filling out the post-stay survey. We are delighted that you enjoyed your stay with us. The amenities we offer are very popular and we strive to make every guest feel welcome and appreciated.
空调噪音很大。Wi-Fi 很糟糕，但最糟糕的是，在酒店住了两晚，却要花 600 多美元，而且要连 Wi-Fi 还得看广告。我晚上看完广告才能连上，早上又断线了，得再看一次广告才能连上。简直无法接受。如果我没有信号，需要有人联系我怎么办？如果有人离开酒店后又回来怎么办？又是一次广告。入住时的服务冷淡疏离。他们没有告诉我下午有免费汤，我知道这已经包含在房费里了。第一天早上的早餐没了，一点热乎的都没有。离行程结束还有 20 分钟。酒店有工作人员，但他们不太愿意加餐。看来，如果你不是美国人，他们就对你不友好。早餐小姐跟所有女士都聊过，两天她甚至都没跟我说“早上好”。这种缺乏礼貌的行为实在令人无法接受。
晚上，酒店工作人员Antimony非常乐于提供旅行建议。推荐一些可以欣赏美景的阿卡迪亚步道。
酒店还行。浴室锁坏了，洗手池在外面，不在里面。红头发的入住接待员很粗鲁。早餐工作人员很友好。
管理人员和员工都很友好热情。房间干净，总体来说性价比很高。
破旧的酒店
Staff support very poor. We were there because a family member passed away and drove up from Portsmouth 4 hours away. We explained our situation dealing with funeral arrangements and gathering their belongings. The death was sudden and unexpected. Front desk clerk was not helpful. Would not allow early check in or late check out so we could attend to the details of the death. Totally uncaring staff. Will not be returning and will stay in Ellsworth at another hotel when we come back for funeral arrangements.
The staff was very welcoming and generous, they offered many different complimentary refreshments. The room was clean, the bed was comfortable
Check in was easy with Anntoni’s help. She let us know that we actually would save money using the website so we went for it. Our room is clean and in good repair, plus we look forward to getting the free breakfast in the morning. No complaints here!
The room was clean, comfortable and had a nice TV to watch a football game. The breakfast was excellent and provided good options for healthy food choices. Staff was available and helpful. Parking was convenient right outside the front entrance to the hotel. We appreciated the ice-cream snacks available on the night of our arrival.
They offered so many extras at no additional cost, from chili and fruit and ice cream when we checked in to iced coffee with a selection of flavorings in the morning.
Thanks,
Janet