I gave 5 star because the hotel was nice overall since it was the only one available in the area I needed to be. The rooms were good just the carpet needs to be changed it’s too old and wish the hallway didn’t smell like smoke even though it’s a no smoking hotel. We stayed at the 2nd floor. The breakfast options are good they have all the basics waffles, yogurt, muffins, cereal but the eggs/sausage looked sketchy at least to me to eat so went across the street to ‘Cody road coffee’ and got breakfast sandwich’s and bought coffee it was good stuff and next door there’s subway.
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酒店回复: Dear Yuriy, thank you for taking the time to provide us with your feedback. I apologize breakfast failed to exceed your expectations, rest assured, your feedback will be used to make improvements. We're actually preparing to replace the carpets at this time! I hope you'll give us another chance to provide you with an exceptional stay in the future!
5.0分
其他
Not one complaint! The staff are very helpful ans and friendly. I will definitely recommend this hotel.
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酒店回复: We are so glad you enjoyed your stay with us and appreciate your recommendations greatly.
5.0分
其他
Comfortable stay!
Everything was great except hot tub in pool area was under construction. If your looking to use hot tub call before u book.
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酒店回复: Dear Thomas, thank you for taking the time out of your busy schedule to complete our online survey. Your feedback is important to us, we'll use your feedback to make necessary improvements to provide our guests with an exceptional stay.
5.0分
其他
Good stay
Very clean. Staff nice. Breakfast good wide variety.
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酒店回复: Dear Rita, thank you for taking the time out of your busy schedule to complete our online survey. We appreciate the positive feedback and hope to see you again if you find yourself back in the area!
5.0分
其他
The lawn and grounds were well kept. The person who checked us in was friendly and informative. Room was clean and spacious.
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酒店回复: Dear Jo, thank you for taking the time out of your day to provide us with your feedback. I'm so glad to hear that you enjoyed your stay with us! I hope we'll see you again in the future.
3.0分
其他
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The location was great for where I was visiting. The rooms were a good size, but the hotel felt tired. The night staff was not trained and had to make several calls to check me in. He could not move my room to an upper floor (for safety reasons) even though the hotel was not booked out.
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酒店回复: Dear Christa, thank your for taking the time out of your day to provide us with your review. Your feedback is very important to us as we continue to make improvements. I hope you'll give us another chance to properly host you in the future!
4.0分
商务出差
Suitable accomodations for my stay in Eldridge Iowa.The staff was very helpful and nice.
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酒店回复: Dear Robert, thank you for providing us with your feedback. I hope you'll keep us in mind for the next time you're in the area!
3.0分
其他
Bathrooms and bed spread were not clean, staff were nice and ac was fine
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酒店回复: Dear Avin, thank you for taking the time to complete our online survey. Your feedback is important to us, we'll use it continue making necessary improvements to provide our guests with an exceptional stay. I hope you'll give us a chance to host you better in the future.
1.0分
其他
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Worse hotel experience.
Save your money and go somewhere else. This place is a sh*t hole.
They don’t clean, their bathrooms are disgusting, toilet bowls probably have never been cleaned under the rim, you could see all the filth and mold. Urine stains behind the lid, sh*t crumbs too.
After we asked for a room change when we arrived at midnight I was able to see three rooms, they were all the same.
Their towels are nasty and hairs in sinks and tub.
We arrived at midnight and had to stay until the morning. We did not stay the whole reservation and checked out a day early to go book at a different hotel.
Since we booked through *******, they had to contact the hotel so ******* can ask for the refund for the night we don’t use. The hotel denied it. ******* called twice.
Please save your money. Go somewhere else.
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酒店回复: Dear Diego, thank you for taking the time out of your day to tell us about your stay. We appreciate your feedback and will use it to continue making improvements. I apologize on behalf of the entire staff here for failing to exceed your expectations, rest assured, each of our rooms will be thoroughly inspected and these issues will be addressed. I hope that you will give us another chance to better serve you in the future.
2.0分
其他
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Check in service was great, very friendly. Room was dated, no hot water at 4am when I had to get up. Air conditioning was so loud and went off and on every few minutes. Tried to open window instead but traffic noise was worse. Went to breakfast at 6, it had just been put in warmers and was cold. Check out staff was busy playing a game on their phone and I waited to be noticed.
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酒店回复: Dear Juanita, thank you for taking the time to tell us about your stay. I apologize on behalf of the entire staff here for failing to exceed your expectations. As a valued customer, your feedback is important to us and we will be using your feedback to make improvements. We hope to welcome you back and have the opportunity to improve your next stay.
I gave 5 star because the hotel was nice overall since it was the only one available in the area I needed to be. The rooms were good just the carpet needs to be changed it’s too old and wish the hallway didn’t smell like smoke even though it’s a no smoking hotel. We stayed at the 2nd floor. The breakfast options are good they have all the basics waffles, yogurt, muffins, cereal but the eggs/sausage looked sketchy at least to me to eat so went across the street to ‘Cody road coffee’ and got breakfast sandwich’s and bought coffee it was good stuff and next door there’s subway.
Not one complaint! The staff are very helpful ans and friendly. I will definitely recommend this hotel.
Comfortable stay!
Everything was great except hot tub in pool area was under construction. If your looking to use hot tub call before u book.
Good stay
Very clean. Staff nice. Breakfast good wide variety.
The lawn and grounds were well kept. The person who checked us in was friendly and informative. Room was clean and spacious.
The location was great for where I was visiting. The rooms were a good size, but the hotel felt tired. The night staff was not trained and had to make several calls to check me in. He could not move my room to an upper floor (for safety reasons) even though the hotel was not booked out.
Suitable accomodations for my stay in Eldridge Iowa.The staff was very helpful and nice.
Bathrooms and bed spread were not clean, staff were nice and ac was fine
Worse hotel experience.
Save your money and go somewhere else. This place is a sh*t hole.
They don’t clean, their bathrooms are disgusting, toilet bowls probably have never been cleaned under the rim, you could see all the filth and mold. Urine stains behind the lid, sh*t crumbs too.
After we asked for a room change when we arrived at midnight I was able to see three rooms, they were all the same.
Their towels are nasty and hairs in sinks and tub.
We arrived at midnight and had to stay until the morning. We did not stay the whole reservation and checked out a day early to go book at a different hotel.
Since we booked through *******, they had to contact the hotel so ******* can ask for the refund for the night we don’t use. The hotel denied it. ******* called twice.
Please save your money. Go somewhere else.
Check in service was great, very friendly. Room was dated, no hot water at 4am when I had to get up. Air conditioning was so loud and went off and on every few minutes. Tried to open window instead but traffic noise was worse. Went to breakfast at 6, it had just been put in warmers and was cold. Check out staff was busy playing a game on their phone and I waited to be noticed.