Checking in was normal. Getting to my room 110 which is downstairs. There were many broken beer bottles near the entrance of my room. I had to help carry my kids over them to get to the room. There was a outdoor party in the parking lot maybe 3 rooms down. Upstairs was a large family speaking a foreign language in chairs on the patio. In the middle of the night I assume they started moving furniture as there was so much noise of what sounded like furniture sliding across the floor. Lots of yelling at the party in the parking lot. It was bad.
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酒店回复: Dear Robert ,Thank you for sharing your experience with us. I am very sorry to hear about the challenges you and your family faced during your stay. The safety and comfort of our guests is always our top priority, and it is unacceptable that you encountered broken glass and disturbances from other guests.Please know that we take your feedback seriously. We will be addressing these issues with our team immediately to ensure this does not happen again. Your comments help us improve, and I truly regret that your stay fell short of expectations.We would love the opportunity to welcome you back and provide you with the quiet, comfortable experience you should always expect from us.
1.0分
其他
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ABSOLUTELY NOT. Save your money.
WE ENDED UP NOT STAYING. First, the pictures advertised plus the room I paid for ISNT EVEN AT THIS LOCATION. Secondly, upon entering the room it smelled of strong chemicals.. turn the bathroom light on and roaches… ROACHES were all in there. We have a newborn so we immediately went to the front desk and told them we couldn’t stay there and they told us to cancel through this app. Which I have tried multiple times. Apparently it has to be approved by this hotel and “no one can get ahold of them”. This app and this hotel is absolutely unacceptable.
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酒店回复: Hi Anonymous,We’re sorry to hear about your experience and truly apologize for the inconvenience. We understand your concern, especially with a newborn, and we take these matters seriously.We’ve already refunded the virtual card used for the reservation and want to confirm that your personal card was not charged.Your feedback is important, and we’re addressing the issues you mentioned to prevent this from happening again. We’d love the opportunity to welcome you back in the future and provide the experience you expected and deserve.Sincerely,Management
3.0分
其他
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It was clean, it needs to be updated but it was clean. Breakfast was poor. Tiny apples and cold cereal available, non sugar kind. They can really work on improving Breakfast options.
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酒店回复: Dear Mayra,Thank you for your feedback! We're glad to hear that you found the hotel clean. We appreciate your comments about breakfast and will take them into consideration as we work to improve our offerings. Your input helps us enhance our guests' experience, and we hope to welcome you back for a better stay in the future!
3.0分
其他
It was a place to sleep. Wouldn’t say I would stay again
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酒店回复: Dear katie,Thanks for staying with us and taking the time to leave review. We’re always trying to improve, so any feedback is welcome. Safe travels!
4.0分
其他
The manager ( Jay) was always available and helpful when I asked for information or needed anything.
5.0分
情侣出游
Nice and clean easy to get to good location
5.0分
其他
didn’t eat breakfast
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酒店回复: Dear Mitchell, Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn edna tx. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future.
5.0分
情侣出游
Room was clean
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酒店回复: Dear Amy,Thank you for your feedback! We’re glad to hear that you found the room clean. We appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
其他
Very friendly and efficient.
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酒店回复: Dear Patricia,Thank you for your great feedback! We’re thrilled to hear you found our team friendly and efficient. We look forward to welcoming you back to Americas Best Value Inn Edna, TX.
1.0分
家庭亲子
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I asked for a hotel near Ganado, AZ and ******* said we found a Motel in edna, ~6.8 miles from Ganado. I made the reservation and kept driving to Ganado AZ, then 5 miles out I asked gps to navigate me to Edna, Az. Can't be found. I looked on the map, nope. I checked the reservation and realized ******* reserved me a room in Edna, TX. Seriously??? And I didnt pay for the refund option but my intention was to have a bed in ARIZONA, not TEXAS. Shame on *******
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酒店回复: Hi KathleenThank you for bringing this issue to our attention. We're very sorry to hear about the mix-up with your reservation. It seems there was a misunderstanding with the booking location, which understandably caused a lot of frustration.Since the booking was made through *******, I recommend reaching out to their customer service directly to explain the situation. They may be able to offer a solution or compensation given the circumstances.We appreciate your understanding and hope that this issue can be resolved swiftly.
Not good.
Checking in was normal. Getting to my room 110 which is downstairs. There were many broken beer bottles near the entrance of my room. I had to help carry my kids over them to get to the room. There was a outdoor party in the parking lot maybe 3 rooms down. Upstairs was a large family speaking a foreign language in chairs on the patio. In the middle of the night I assume they started moving furniture as there was so much noise of what sounded like furniture sliding across the floor. Lots of yelling at the party in the parking lot. It was bad.
ABSOLUTELY NOT. Save your money.
WE ENDED UP NOT STAYING. First, the pictures advertised plus the room I paid for ISNT EVEN AT THIS LOCATION. Secondly, upon entering the room it smelled of strong chemicals.. turn the bathroom light on and roaches… ROACHES were all in there. We have a newborn so we immediately went to the front desk and told them we couldn’t stay there and they told us to cancel through this app. Which I have tried multiple times. Apparently it has to be approved by this hotel and “no one can get ahold of them”. This app and this hotel is absolutely unacceptable.
It was clean, it needs to be updated but it was clean. Breakfast was poor. Tiny apples and cold cereal available, non sugar kind. They can really work on improving Breakfast options.
It was a place to sleep. Wouldn’t say I would stay again
The manager ( Jay) was always available and helpful when I asked for information or needed anything.
Nice and clean easy to get to good location
didn’t eat breakfast
Room was clean
Very friendly and efficient.
I asked for a hotel near Ganado, AZ and ******* said we found a Motel in edna, ~6.8 miles from Ganado. I made the reservation and kept driving to Ganado AZ, then 5 miles out I asked gps to navigate me to Edna, Az. Can't be found. I looked on the map, nope. I checked the reservation and realized ******* reserved me a room in Edna, TX. Seriously??? And I didnt pay for the refund option but my intention was to have a bed in ARIZONA, not TEXAS. Shame on *******