Room was better than I thought. Smell wasn’t great. The water pipe bursting, not your fault made the stay unfortunate
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酒店回复: I am so sorry about the water situation. We do hope the rest of your stay was pleassant.
4.0分
其他
Female staff worker at night was amazing. They try very hard to keep it nice. She want above and beyond. Just a bit rough. Bed was great.
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酒店回复: Thank you for taking the time to review. We greatly appreciate your review. We hope you will stay with us again in the future.
3.0分
朋友出游
Booked a non smoking room and they gave me a vleaned smoming room. It was clean but still smelled like smoke.
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酒店回复: After going back and looking at your reservation, I see you booked a Smoking room through a third party. We always try to give the guest the room type they ask for unless otherwise booked up. Please make sure to double-check the room type before submitting it to a third party. They can easily book the wrong rooms.
4.0分
其他
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Great Coffee
A good place to put your head down for a few nights after busy days around town. My only beef is with the inconsiderate people wandering the halls after 9 or 10 at night with children talking as loud as their little voices can. The walls are thin and other guests were inconsiderate. The ceiling is also think. It sounded like an elephant walking around in the room above mine.
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酒店回复: Thank you for taking the time to do a review for us. I am sorry for the other guest.
3.0分
家庭亲子
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Upon arrival the lobby smelled of heavy cigarette smoke, and check in process was good, however, once getting into the room with my family the room smelled of terrible mold and moisture and smoke and we had to just deal with it as it smelled like that throughout the whole bottom floor. But overall the location was ok. Also the nighttime front desk lady was not very friendly when we asked for a couple things for the room, ect. soap pillows, towels it didn’t seem like she wanted to help us.
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酒店回复: I am terribly sorry you had those issues will visiting us. Please rest assured that we will take measures to address these issues.
4.0分
其他
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No pool. Staff couldn't give me a receipt for my expenses. I tried to explain what I meant but gave up and left frustrated. Only one lady seemed fluent in English out of the four employees I talked to.
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酒店回复: Sorry about your experience, but at the time our system was down, I will be more than happy to email you a receipt. And as for the pool, we do have one and it's still open.
3.0分
其他
The breakfast menu was wanting. Only cereal limited bread selection and waffles. Plastic silverware was too flimsy to cut the waffle or butter toast.
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酒店回复: We will try to add more to the menu in the future. Thanks for letting us know.
4.0分
其他
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The beds were very very high My sister had to have a step stool to get on it and the breakfast is just full of carbs need to have a real breakfast other than that the stay was very good
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酒店回复: I am glad we were at least able to offer you a step stool. All the hotels seem to be moving to that particular bed frame, but I will pass along this information to our purchasing manager.
3.0分
家庭亲子
The property is had many updates. The air conditioners are not one of them. They are nasty. The room was a smoking room at one time and they are mildew.
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酒店回复: The air conditioners are on the list to be updated. Please bare with our progress
2.0分
朋友出游
There is a terrible smell at this location. It’s smells as if a dead animal is in the dumpster. Two years in a row, same smell.
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酒店回复: Michael, I am sorry for the smell, but smells outside we can't control. The city of Lincoln was called to see if they could find the source, and apparently, it is coming from the truck stop next door. And no, I have been here for 10 years, and this is the first time we have had to deal with such a smell. I am confident that the city will have the truck stop clean up whatever is causing this problem.
Room was better than I thought. Smell wasn’t great. The water pipe bursting, not your fault made the stay unfortunate
Female staff worker at night was amazing. They try very hard to keep it nice. She want above and beyond. Just a bit rough. Bed was great.
Booked a non smoking room and they gave me a vleaned smoming room. It was clean but still smelled like smoke.
Great Coffee
A good place to put your head down for a few nights after busy days around town. My only beef is with the inconsiderate people wandering the halls after 9 or 10 at night with children talking as loud as their little voices can. The walls are thin and other guests were inconsiderate. The ceiling is also think. It sounded like an elephant walking around in the room above mine.
Upon arrival the lobby smelled of heavy cigarette smoke, and check in process was good, however, once getting into the room with my family the room smelled of terrible mold and moisture and smoke and we had to just deal with it as it smelled like that throughout the whole bottom floor. But overall the location was ok. Also the nighttime front desk lady was not very friendly when we asked for a couple things for the room, ect. soap pillows, towels it didn’t seem like she wanted to help us.
No pool. Staff couldn't give me a receipt for my expenses. I tried to explain what I meant but gave up and left frustrated. Only one lady seemed fluent in English out of the four employees I talked to.
The breakfast menu was wanting. Only cereal limited bread selection and waffles. Plastic silverware was too flimsy to cut the waffle or butter toast.
The beds were very very high My sister had to have a step stool to get on it and the breakfast is just full of carbs need to have a real breakfast other than that the stay was very good
The property is had many updates. The air conditioners are not one of them. They are nasty. The room was a smoking room at one time and they are mildew.
There is a terrible smell at this location. It’s smells as if a dead animal is in the dumpster. Two years in a row, same smell.