酒店回复: Dear Michael,Thank you for taking the time to leave us your feedback. We're sorry to hear about any disappointment in the accommodations and amenities that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.

酒店回复: Dear Stephanie,Thank you for taking the time to leave us your feedback. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

酒店回复: Thank you for taking the time to share these details with us. It is disappointing to learn that the room condition, cleanliness, and maintenance of the common areas did not provide the comfortable experience you expected, and we appreciate your insight as we work to improve. We appreciate your patience during a stay that should have been far more enjoyable. We look forward to welcoming you back for a seamless stay worthy of a perfect rating.

酒店回复: We are disappointed that we did not meet your expectations. Providing clean and comfortable accommodations for our guests is important, and your feedback makes it clear that we need to do better. Rest assured, our team will seize this opportunity to improve and ensure better experiences for our future guests.