酒店回复: Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations. It’s disappointing to hear the AC and overall condition of the hotel made your visit uncomfortable, especially given your previous positive experiences with Holiday Inn Express. Your feedback has been passed along to the appropriate team so that these issues can be addressed promptly. We appreciate your honesty and hope we can regain your trust in the future.
酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding the hallway temperature, unattended front desk, breakfast quality, and cleanliness in the dining area.Please know that these issues are not reflective of our standards, and your comments have been shared with our management and operations teams to address them promptly. We sincerely apologize for any inconvenience this caused during your stay.We appreciate your honest feedback as it helps us improve, and we hope you might consider giving us another chance in the future to provide a better experience.
2.0分
其他
原文
翻译提供方：Google
淋浴房水龙头太松或脱落；水槽排水管漏水，水流到地板上
浴缸垫子差点掉下来或滑得厉害……
餐厅窗户太脏
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酒店回复: Thank you for your feedback, and we sincerely apologize for the maintenance and cleanliness issues you encountered during your stay. A loose faucet, leaking sink, and slippery tub are serious concerns, and we’re very sorry for the inconvenience and potential safety hazard. Your note about the dining room windows has also been shared with our housekeeping team.We appreciate you bringing these matters to our attention, and our maintenance staff will be addressing them promptly. Your comfort and safety are very important to us, and we hope you’ll consider giving us another opportunity to provide a much better experience.
1.0分
其他
原文
翻译提供方：Google
房间闻起来像更衣室，床上有头发，厕所很脏
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酒店回复: We’re very sorry to hear about the cleanliness issues you encountered in your room. This is far below our standards, and we appreciate you bringing it to our attention. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to improve immediately. We hope you’ll consider giving us another chance to provide a much better stay.
4.0分
其他
原文
翻译提供方：Google
位置便利，附近有很多不错的餐饮选择
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酒店回复: Thank you for your feedback! We’re glad you found our location convenient and enjoyed the nearby dining options. We hope to welcome you back soon for another great stay!
4.0分
其他
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You could tell they had recent water damage to walls and ceilings. Also, the bathroom doors were warped, wood split at the bottom and bathroom corners/base boards were dirty .
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酒店回复: Thank you for sharing your experience with us. We're truly sorry to hear about the condition of the room, including signs of water damage, warped doors, and cleanliness concerns in the bathroom. This is certainly not the standard we aim to provide, and we appreciate you bringing these issues to our attention.We’ve shared your comments with our maintenance and housekeeping teams so we can address these problems promptly and prevent them from affecting future guests.Your feedback is valuable, and we hope to have the opportunity to offer you a much-improved stay in the future.
5.0分
其他
Guest Services Representative was very polite, professional and friendly. Easiest and smoothest check in I have ever had! 10/10 recommend this place!
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酒店回复: Thank you for the fantastic feedback! We're thrilled to hear your check-in was smooth and that our Guest Services Representative made such a great impression. We truly appreciate the 10/10 recommendation and look forward to welcoming you back again soon! 🌟
3.0分
情侣出游
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Breakfast options were great, room was very musty, bed could use an upgrade, bathroom could have been in better condition and husband wished there was actual soap, did not like not being able to plug hdmi cord that I take with me into the tv to watch what I want from my phone. This is the first hotel I have come across that issue with. Overall, this had an economy hotel feel but not an economy hotel price but it definitely falls into the meh, fine category.
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酒店回复: Thank you for your detailed feedback. We're glad to hear you enjoyed the breakfast options, but we sincerely apologize for the issues that impacted the overall comfort of your stay.A musty room, a worn bed, and a bathroom in less-than-ideal condition are not the standards we aim to provide, and we'll be sharing your comments with our housekeeping and maintenance teams for review. We also understand how important tech access is for many travelers, and we’re sorry to hear that HDMI connectivity was not available on your in-room TV — this is something we’ll be evaluating moving forward.Your comments about the value compared to price are especially helpful as we continually assess how we can offer a better guest experience. We appreciate your honesty and hope you'll consider giving us another opportunity to provide a more comfortable stay in the future.
1.0分
家庭亲子
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Property was under construction per the sign. But never say construction workers. Our room was clean for the most part. But our bathroom sink had a major clog. And we would get woken up every morning early by some banging that was going on somewhere. The breakfast in the morning was not bad at all. And staff for the most part was pretty good.
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酒店回复: Thank you for sharing your feedback. We apologize for the inconvenience caused by the ongoing work on the property and the issues with your bathroom sink. We’re glad to hear you found your room mostly clean, enjoyed breakfast, and had positive interactions with our staff. Your comments are appreciated, and we’ll work to make future stays more comfortable and restful.
2.0分
其他
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Cheap pot smell...
Room smelled like skunk when the air conditioner was on. Asked for a different room but they didn't have any, asked for air freshener and they promised to bring it up and never did. Even though the beds were comfy, we couldn't sleep well because of the smell.
The pull-out couch blocked the way to the bathroom and we had to crawl over it to get to the bathroom in the middle of the night. They didn't have any bedding ready for the pullout bed, we had to request and go down for them.
Common spaces were dirty.
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酒店回复: We sincerely apologize for the issues you experienced during your stay. The odor in your room, the inconvenience with the pull-out bed, and the condition of the common areas are not reflective of the standards we strive to maintain. Your feedback is very important, and we will address these concerns with our team immediately to prevent them from happening in the future. We truly regret that your stay was uncomfortable and appreciate you bringing these matters to our attention.
状况糟糕透顶。空调几乎无法使用。这家酒店真的需要翻新了。电梯和大厅温度高达37摄氏度。房间里也一样热。空调开了好几个小时才让房间凉快下来。我之前在智选假日酒店一直都住得很愉快。我不会再选择这个品牌了。
走廊里暖气很足。今天早上前台没有工作人员。早餐要么烧焦了，要么烤坏了。餐厅里垃圾堆得满满的。这体验一点也不好。
淋浴房水龙头太松或脱落；水槽排水管漏水，水流到地板上
浴缸垫子差点掉下来或滑得厉害……
餐厅窗户太脏
房间闻起来像更衣室，床上有头发，厕所很脏
位置便利，附近有很多不错的餐饮选择
You could tell they had recent water damage to walls and ceilings. Also, the bathroom doors were warped, wood split at the bottom and bathroom corners/base boards were dirty .
Guest Services Representative was very polite, professional and friendly. Easiest and smoothest check in I have ever had! 10/10 recommend this place!
Breakfast options were great, room was very musty, bed could use an upgrade, bathroom could have been in better condition and husband wished there was actual soap, did not like not being able to plug hdmi cord that I take with me into the tv to watch what I want from my phone. This is the first hotel I have come across that issue with. Overall, this had an economy hotel feel but not an economy hotel price but it definitely falls into the meh, fine category.
Property was under construction per the sign. But never say construction workers. Our room was clean for the most part. But our bathroom sink had a major clog. And we would get woken up every morning early by some banging that was going on somewhere. The breakfast in the morning was not bad at all. And staff for the most part was pretty good.
Cheap pot smell...
Room smelled like skunk when the air conditioner was on. Asked for a different room but they didn't have any, asked for air freshener and they promised to bring it up and never did. Even though the beds were comfy, we couldn't sleep well because of the smell.
The pull-out couch blocked the way to the bathroom and we had to crawl over it to get to the bathroom in the middle of the night. They didn't have any bedding ready for the pullout bed, we had to request and go down for them.
Common spaces were dirty.