酒店回复: Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations. It’s disappointing to hear the AC and overall condition of the hotel made your visit uncomfortable, especially given your previous positive experiences with Holiday Inn Express. Your feedback has been passed along to the appropriate team so that these issues can be addressed promptly. We appreciate your honesty and hope we can regain your trust in the future.
酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding the hallway temperature, unattended front desk, breakfast quality, and cleanliness in the dining area.Please know that these issues are not reflective of our standards, and your comments have been shared with our management and operations teams to address them promptly. We sincerely apologize for any inconvenience this caused during your stay.We appreciate your honest feedback as it helps us improve, and we hope you might consider giving us another chance in the future to provide a better experience.
2.0分
其他
原文
翻译提供方：Google
淋浴房水龙头太松或脱落；水槽排水管漏水，水流到地板上
浴缸垫子差点掉下来或滑得厉害……
餐厅窗户太脏
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酒店回复: Thank you for your feedback, and we sincerely apologize for the maintenance and cleanliness issues you encountered during your stay. A loose faucet, leaking sink, and slippery tub are serious concerns, and we’re very sorry for the inconvenience and potential safety hazard. Your note about the dining room windows has also been shared with our housekeeping team.We appreciate you bringing these matters to our attention, and our maintenance staff will be addressing them promptly. Your comfort and safety are very important to us, and we hope you’ll consider giving us another opportunity to provide a much better experience.
1.0分
其他
原文
翻译提供方：Google
房间闻起来像更衣室，床上有头发，厕所很脏
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酒店回复: We’re very sorry to hear about the cleanliness issues you encountered in your room. This is far below our standards, and we appreciate you bringing it to our attention. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to improve immediately. We hope you’ll consider giving us another chance to provide a much better stay.
4.0分
其他
原文
翻译提供方：Google
位置便利，附近有很多不错的餐饮选择
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酒店回复: Thank you for your feedback! We’re glad you found our location convenient and enjoyed the nearby dining options. We hope to welcome you back soon for another great stay!
3.0分
情侣出游
Room need to be redone. Deal with leaking pipes. Seems there needs to be an upgrade. Staff good and helpful
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酒店回复: Thank you for your feedback. We’re glad to hear that our staff were helpful and made a positive impression during your stay. We sincerely apologize for the maintenance issues you encountered, including the leaking pipes and the condition of the room. Your comments have been shared with our management and maintenance teams as we continue to review and improve our property.We appreciate your input and hope to provide a much better experience on your next visit.
3.0分
其他
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Television in the room would cut in an out losing signal. I went to the front desk for a resolution but was told it was "IT Issues" and they couldnt do anything about it. I spent the night staring at the wall until I went to bed. Everything else was fine.
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酒店回复: Thank you for your feedback. We sincerely apologize for the issues you experienced with the television signal and that our team was unable to resolve it during your stay. We understand how frustrating it must have been, and we appreciate your patience.We’re glad to hear that everything else met your expectations. Your comments have been shared with our maintenance and IT teams so we can work to prevent this from happening in the future.We hope to have the opportunity to provide you with a fully enjoyable experience on your next visit.
5.0分
其他
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The room was very clean and temperature very comfortable which created a very pleasant and cozy stay. Every encounter with staff was wonderful. Their demeanor was professional and we were greeted with a kind word and smile by everyone. We were very impressed and enjoyed our stay immensely.
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酒店回复: Thank you for sharing such a wonderful review! We’re thrilled to hear that you enjoyed a clean, comfortable room and that our team’s friendly and professional service made your stay even more pleasant. Your kind words mean a lot to us, and we’re delighted that your experience was so enjoyable.We look forward to welcoming you back for another cozy stay in the future!
3.0分
其他
First room had an obvious broken sink faucet. The front desk immediately put me in an upgraded room. But why wasn’t this reported by housekeeping to management?
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our front desk team was able to quickly move you to an upgraded room after encountering the broken sink faucet.We sincerely apologize that this issue was not caught earlier by housekeeping. Your comments will be shared with our management and housekeeping teams to ensure better communication and reporting so that future guests do not experience similar issues.We appreciate you bringing this to our attention and hope to welcome you back for an even smoother stay next time.
2.0分
其他
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Was charged two 20.00 ea for both rooms after I already paid for rooms in advance. Im disgusted by the charges a day after I left and coffee maker in room broke. Front desk would not print receipt because I paid by third party reservation.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the unexpected charges and the inconvenience you experienced with the coffee maker and receipt request. We understand how frustrating this must have been, especially after paying in advance.Please know that incidental holds or deposits can occur with third-party reservations, but we want to make sure everything was handled correctly in your case. We kindly encourage you to contact our management team directly so we can review the charges and assist you further. Your comfort and peace of mind are important to us, and we appreciate you bringing this to our attention.We hope to have the opportunity to resolve this for you and provide a better experience in the future.
状况糟糕透顶。空调几乎无法使用。这家酒店真的需要翻新了。电梯和大厅温度高达37摄氏度。房间里也一样热。空调开了好几个小时才让房间凉快下来。我之前在智选假日酒店一直都住得很愉快。我不会再选择这个品牌了。
走廊里暖气很足。今天早上前台没有工作人员。早餐要么烧焦了，要么烤坏了。餐厅里垃圾堆得满满的。这体验一点也不好。
淋浴房水龙头太松或脱落；水槽排水管漏水，水流到地板上
浴缸垫子差点掉下来或滑得厉害……
餐厅窗户太脏
房间闻起来像更衣室，床上有头发，厕所很脏
位置便利，附近有很多不错的餐饮选择
Room need to be redone. Deal with leaking pipes. Seems there needs to be an upgrade. Staff good and helpful
Television in the room would cut in an out losing signal. I went to the front desk for a resolution but was told it was "IT Issues" and they couldnt do anything about it. I spent the night staring at the wall until I went to bed. Everything else was fine.
The room was very clean and temperature very comfortable which created a very pleasant and cozy stay. Every encounter with staff was wonderful. Their demeanor was professional and we were greeted with a kind word and smile by everyone. We were very impressed and enjoyed our stay immensely.
First room had an obvious broken sink faucet. The front desk immediately put me in an upgraded room. But why wasn’t this reported by housekeeping to management?
Was charged two 20.00 ea for both rooms after I already paid for rooms in advance. Im disgusted by the charges a day after I left and coffee maker in room broke. Front desk would not print receipt because I paid by third party reservation.