I specifically booked for the hot tub and pool, ... Got here at check in and was told pool and hot tub were closed for maintenance repair, ... I wouldn't have booked it if that information was told to me at the time of booking, ... Was disappointed over this ... Other than that there was no other issues
3.0分
其他
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The rooms we stayed in were dated, nothing really bad, just older. The water pressure in the shower could be better. The amount of time it took to check in was ridiculous. He was on the computer for well over 15 minutes before I got my room keys. Overall it's a decent place to stay but for the money I'd rather find something newer with faster check in.
3.0分
家庭亲子
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Room was clean. Staff was a little rude and abrupt. Treated me like I was stupid when my room key didn’t work. Yelled at my kids for playing with a beach ball in the pool. They weren’t being too loud or destructive. They just weren’t nice. Breakfast was meh.
2.0分
其他
Pool was freezing. No shower curtain. Told them and still didn’t get one. No conditioner.
3.0分
其他
Rooms were clean, bed was terribly uncomfortable. Pool was supposed to be heated but the heating system was broken. Hot tub could use an update .
3.0分
家庭亲子
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The location was easy to get on and off the main freeway and close to where we wanted to be. Breakfast was always the same, good but not great. Check in was easy for me but I witnessed others waiting for assistance for more than 5 minutes- no one was around. Room was clean and they did give fresh towels. The pool was a disappointment- the water was so cold no one wanted to swim. Also that meant more kids were in the hot tub- using it like a pool. I would stay again but not expect a great breakfast and fun pool! The location was what we were happy about!
3.0分
商务出差
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Had a great stay as always. Even if we didn't get a room on ground level like I asked for due to not being able to do stairs.
The only other complaint was when we finally got checked in and realizing that the toilet wouldn't flush. The chain from inside the toilet was broken and could not be fixed. By our 3rd day it was finally fix. I called down every morning/evening to let them know it still was broken. Out of the entire stay we asked for our room to be cleaned and I truly don't think it was. They brought fresh towels. Throw the beds together and that was it. No vacuuming wiping down thing in the room. Especially the bathroom.
Not forsure what was going on or maybe they were short staffed.
5.0分
家庭亲子
Room was clean and very comfortable. Staff was excellent. Breakfast was delicious
4.0分
其他
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The room was clean and hotel is pretty quiet. I found out after arriving that there was no elevator so i asked for a ground floor room which was accommodated. The room had a musty smell but this is an old hotel after all. Air conditioner worked well. Did not like the bed or the pillows. Neither were comfortable but i was tired and somehow managed to sleep anyway. I did not try the breakfast.
4.0分
其他
Pool and hot tub were great. Breakfast selection was good. The staff were very friendly and helpful.
I specifically booked for the hot tub and pool, ... Got here at check in and was told pool and hot tub were closed for maintenance repair, ... I wouldn't have booked it if that information was told to me at the time of booking, ... Was disappointed over this ... Other than that there was no other issues
The rooms we stayed in were dated, nothing really bad, just older. The water pressure in the shower could be better. The amount of time it took to check in was ridiculous. He was on the computer for well over 15 minutes before I got my room keys. Overall it's a decent place to stay but for the money I'd rather find something newer with faster check in.
Room was clean. Staff was a little rude and abrupt. Treated me like I was stupid when my room key didn’t work. Yelled at my kids for playing with a beach ball in the pool. They weren’t being too loud or destructive. They just weren’t nice. Breakfast was meh.
Pool was freezing. No shower curtain. Told them and still didn’t get one. No conditioner.
Rooms were clean, bed was terribly uncomfortable. Pool was supposed to be heated but the heating system was broken. Hot tub could use an update .
The location was easy to get on and off the main freeway and close to where we wanted to be. Breakfast was always the same, good but not great. Check in was easy for me but I witnessed others waiting for assistance for more than 5 minutes- no one was around. Room was clean and they did give fresh towels. The pool was a disappointment- the water was so cold no one wanted to swim. Also that meant more kids were in the hot tub- using it like a pool. I would stay again but not expect a great breakfast and fun pool! The location was what we were happy about!
Had a great stay as always. Even if we didn't get a room on ground level like I asked for due to not being able to do stairs.
The only other complaint was when we finally got checked in and realizing that the toilet wouldn't flush. The chain from inside the toilet was broken and could not be fixed. By our 3rd day it was finally fix. I called down every morning/evening to let them know it still was broken. Out of the entire stay we asked for our room to be cleaned and I truly don't think it was. They brought fresh towels. Throw the beds together and that was it. No vacuuming wiping down thing in the room. Especially the bathroom.
Not forsure what was going on or maybe they were short staffed.
Room was clean and very comfortable. Staff was excellent. Breakfast was delicious
The room was clean and hotel is pretty quiet. I found out after arriving that there was no elevator so i asked for a ground floor room which was accommodated. The room had a musty smell but this is an old hotel after all. Air conditioner worked well. Did not like the bed or the pillows. Neither were comfortable but i was tired and somehow managed to sleep anyway. I did not try the breakfast.
Pool and hot tub were great. Breakfast selection was good. The staff were very friendly and helpful.