酒店回复: Dear Xiamara, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
情侣出游
原文
翻译提供方：Google
很棒的主人👍
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酒店回复: Dear Bjoern , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
5.0分
朋友出游
Convenient locationalong US 19, staff very friendly, room was a good size, rooms were clean and up to date
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酒店回复: Dear Rosalind, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon
3.0分
情侣出游
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It was not clear if the breakfast was continental or not. There was hair on the soap dish next to the sink. There was a cigarette hole in the fitted sheet. There was not a staff member at the desk for check out.
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酒店回复: Dear Jeff , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
5.0分
其他
Carpet outside bathroom was wet (possible leak), had no phone service in the room (claim to be changing carriers).
4.0分
其他
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Overall, for the value, this was a good choice. I only had a couple of negatives: I had a roach crawl across the mirror over the sink on night one, but no other sightings after that; the toilet did not have much flushing power and never fully emptied the bowl. I was on the second floor and there was only one accessible ice machine on level one at the back of the property. The bed was relatively comfortable and the room was not spotless, but felt clean and the location is convenient to downtown Plains and Americus.
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酒店回复: Dear Jimmy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
4.0分
其他
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I have stayed here many times while visiting Americus. Overall for the areas options. Its the best youll find. No bugs on any visits. Staff is nice, rooms are decent for what it is..Old and Outdated. Hot water and water pressure is great!
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酒店回复: Dear Brandy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon
1.0分
其他
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It was dirty, there was water damage in the ceiling. The AC didn't work, it was leaking so the floor was wet. And all of our clothes as well as the bed was damp. The blankets and sheets were dirty. The walls were dirty and stained. The AC was off when we arrived, so the room had a musty smell. If I had checked in earlier in the day, instead of late last night, I wouldn't have stayed there. I would rather have just lost my money. I would NEVER recommend that hotel chain to anyone.
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酒店回复: Dear Kenese , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
2.0分
朋友出游
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The bathroom was dirty! The tub,the walls, the floor the toilet. We stayed because there were good reviews for room cleanliness. Highly disappointed and was not the case.
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酒店回复: Dear Katrina , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
3.0分
朋友出游
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Staff was FANTASTIC!!! Very friendly and upbeat.
Facilities were average.
Liked the eggs-to-order breakfast, even for $3.50. Apparently many locals come for the lunch buffet, so must be good!
I’d stay again.
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酒店回复: Dear Allison , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
我以为房间会比一年前好，但事实恰恰相反，房间有一股可怕的霉味，超级脏，空气过滤器最后清理了它们，看看气味是否会减少，我洗了浴缸和浴缸厕所都用高乐氏（Clorox），我仍然用消毒喷雾对床单进行消毒，房间里的气味仍然很明显。
很棒的主人👍
Convenient locationalong US 19, staff very friendly, room was a good size, rooms were clean and up to date
It was not clear if the breakfast was continental or not. There was hair on the soap dish next to the sink. There was a cigarette hole in the fitted sheet. There was not a staff member at the desk for check out.
Carpet outside bathroom was wet (possible leak), had no phone service in the room (claim to be changing carriers).
Overall, for the value, this was a good choice. I only had a couple of negatives: I had a roach crawl across the mirror over the sink on night one, but no other sightings after that; the toilet did not have much flushing power and never fully emptied the bowl. I was on the second floor and there was only one accessible ice machine on level one at the back of the property. The bed was relatively comfortable and the room was not spotless, but felt clean and the location is convenient to downtown Plains and Americus.
I have stayed here many times while visiting Americus. Overall for the areas options. Its the best youll find. No bugs on any visits. Staff is nice, rooms are decent for what it is..Old and Outdated. Hot water and water pressure is great!
It was dirty, there was water damage in the ceiling. The AC didn't work, it was leaking so the floor was wet. And all of our clothes as well as the bed was damp. The blankets and sheets were dirty. The walls were dirty and stained. The AC was off when we arrived, so the room had a musty smell. If I had checked in earlier in the day, instead of late last night, I wouldn't have stayed there. I would rather have just lost my money. I would NEVER recommend that hotel chain to anyone.
The bathroom was dirty! The tub,the walls, the floor the toilet. We stayed because there were good reviews for room cleanliness. Highly disappointed and was not the case.
Staff was FANTASTIC!!! Very friendly and upbeat.
Facilities were average.
Liked the eggs-to-order breakfast, even for $3.50. Apparently many locals come for the lunch buffet, so must be good!
I’d stay again.