The desk clerk was very courteous and helpful. They are in the process of decorating for the holidays, so everything had a festive feel
2.0分
其他
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Very out dated facility. Numerous "hold charges"placed. Staff not very friendly. The suite smelled musty upon walking in. Beautiful grounds I just wish everything had sidewalks to take you to all the other buildings.
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酒店回复: Hello Amy, Thank you for the valuable feedback. We did see a $50 per night authorization on your card upon check. This is our standard authorization amount that would cover incidentals if you have them while being our guest. This amount is released back to your bank upon check out if you have no incidental charges. We are sorry if this caused any inconvenience. We are also a campus-style resort with many sidewalks but everything isn't interconnected; however, something we will keep in mind for improvement. We hope you enjoyed the rest of your visit with us and do hope to see you again. We appreciate you staying with us.
5.0分
其他
Overall was great. Just a minor things such as some stains on the bad skirt and walls around the bath tub can be updated and clean better.
3.0分
其他
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The "suite" itself was clean but the overall building was sadly needing some upkeep. All nails/screws were rusted and some places looked like some flooding had occurred.
1.0分
家庭亲子
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Restaurant hostess on her phone Face Timing or Instagraming while her co-workers were working very hard. Room TV remote does. Of work and no response from the registration desk.
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酒店回复: Hello, we are sorry to see our shortfalls during your stay. Please know these will be addressed. We hope to provide a more enjoyable stay on a future visit.
3.0分
家庭亲子
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The resort was nice, but the room wasn't in great condition. Ripped sofa, garbage left on the bathroom floor, extremely loud refrigerator. The convenience of the resort was nice and the grounds were well maintained.
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酒店回复: Hello, we are sorry to see that your room didn't meet our standards. We are addressing these issues with our management team to make all necessary improvements. We hope to provide you with a better product in the near future. We are happy to see that you enjoyed the grounds.
4.0分
家庭亲子
The resort was very nice & lots to do. There were parts that need some updating.
3.0分
情侣出游
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Nice property, friendly staff, breakfast was good.
They really need to keep up the maintenance on the executive villas where we stayed.
Exterior: Pealing paint everywhere, hasn't been painted in years. Decks and stairs were very dirty. Also,need to trim trees along walkways. Interior was dated.
Not worth what we paid.
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酒店回复: Hello, thank you for sharing the feedback. We are working on making interior and exterior updates in our rooms as quickly as possible. We hope that you will come again and that we can provide you with a better experience.
4.0分
其他
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Wonderful place but it’s tired and could use a refresh. Staff was very pleasant but not very attentive or aware of what was happening around them with regard to guests presence. I do know what all their plans for the weekend are though because that seemed to be their focus first then the customers. We will be back to give it another try. The location is a perfect meeting place for our family to enjoy time together.
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酒店回复: Thank you Dennis for the feedback. We have already started working on our customer service and hope this will be evident in your next visit. We appreciate you staying with us and your willingness to give us another try.
闻起来有霉味。住宿价格昂贵，本来应该是一个“昂贵”的地方，但它让我想起了一家二星级酒店。
我不会推荐任何人去参观它！
The desk clerk was very courteous and helpful. They are in the process of decorating for the holidays, so everything had a festive feel
Very out dated facility. Numerous "hold charges"placed. Staff not very friendly. The suite smelled musty upon walking in. Beautiful grounds I just wish everything had sidewalks to take you to all the other buildings.
Overall was great. Just a minor things such as some stains on the bad skirt and walls around the bath tub can be updated and clean better.
The "suite" itself was clean but the overall building was sadly needing some upkeep. All nails/screws were rusted and some places looked like some flooding had occurred.
Restaurant hostess on her phone Face Timing or Instagraming while her co-workers were working very hard. Room TV remote does. Of work and no response from the registration desk.
The resort was nice, but the room wasn't in great condition. Ripped sofa, garbage left on the bathroom floor, extremely loud refrigerator. The convenience of the resort was nice and the grounds were well maintained.
The resort was very nice & lots to do. There were parts that need some updating.
Nice property, friendly staff, breakfast was good.
They really need to keep up the maintenance on the executive villas where we stayed.
Exterior: Pealing paint everywhere, hasn't been painted in years. Decks and stairs were very dirty. Also,need to trim trees along walkways. Interior was dated.
Not worth what we paid.
Wonderful place but it’s tired and could use a refresh. Staff was very pleasant but not very attentive or aware of what was happening around them with regard to guests presence. I do know what all their plans for the weekend are though because that seemed to be their focus first then the customers. We will be back to give it another try. The location is a perfect meeting place for our family to enjoy time together.