酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
1.0分
家庭亲子
The room smelled like smoke. They moved us to a new room. There was a roach on the bed. We had to switch hotels completely.
4.0分
其他
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Hotel itself was nice. Area around needs cleaned up bad. Not a fan of paying $130 for a room online then getting there to pay another $50 hold fee on top that you won’t give back to me for 7-10 business days especially when you take it out automatically
2.0分
其他
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Manager was unfriendly and lacked customer service. Bottom of shower curtain was covered in mold. Bugs and even a tick in the room. We were put in a smoking room and now all of our belongings smell.
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酒店回复: Dear Net,Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to offer some clarification.Your reservation was made through ******* as a prepaid booking with a specific arrival date. As the arrival date was changed without notifying ******* , this led to complications at check-in. Our front desk staff did their best to assist under the circumstances, and we regret any frustration caused during that process.Please note that our property is 100% non-smoking. However, it’s possible that a previous guest may have violated this policy, and we sincerely apologize if any residual odor affected your stay. We take these incidents seriously and will be reviewing housekeeping procedures to ensure this is addressed moving forward.Your comments about cleanliness and room condition are being investigated by our team, and necessary actions will be taken.We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.Sincerely,D.Bestwestern Acadia hotel
5.0分
家庭亲子
I had a pleasant experience. The room was clean, quiet and breakfast as good.
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酒店回复: Hi Asael,Thank you for the incredible 10/10! We’re absolutely thrilled to know your experience hit all the right notes. Your kind words energize us to keep striving for excellence every single day.We're grateful for your support, and if there's anything you'd love to see more of, we’re all ears!Warmest thanks, D.
1.0分
其他
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Sad excuse for service
The attendant was asleep at the desk. Had to wake him to get coffee. Breakfast was cold eggs and sausage. The milk pitcher had a thick ring on the inside of dried milk. No one was thete to refresh anything. The washcl9ths were very soiled. We left to go next store to the waffle house to get breakfast, came back and our keycards were disabled. Thiscwas hours before checkout. No apologies at all!
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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Home town charm
Stay was good little miscommunication from reservation call number but resolved.
Only thing is since it is pet friendly i didnt expect to see the entire hotel surrounded by holly bushes. They are poisonous to dogs if eaten, so juat keep your dogs from eating them and your good
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4.0分
情侣出游
Nice place if you just need a bed and bathroom to rest your head for a couple days
非常干净。我们睡了个超棒的觉！强烈推荐。
干净的
好的
The room smelled like smoke. They moved us to a new room. There was a roach on the bed. We had to switch hotels completely.
Hotel itself was nice. Area around needs cleaned up bad. Not a fan of paying $130 for a room online then getting there to pay another $50 hold fee on top that you won’t give back to me for 7-10 business days especially when you take it out automatically
Manager was unfriendly and lacked customer service. Bottom of shower curtain was covered in mold. Bugs and even a tick in the room. We were put in a smoking room and now all of our belongings smell.
I had a pleasant experience. The room was clean, quiet and breakfast as good.
Sad excuse for service
The attendant was asleep at the desk. Had to wake him to get coffee. Breakfast was cold eggs and sausage. The milk pitcher had a thick ring on the inside of dried milk. No one was thete to refresh anything. The washcl9ths were very soiled. We left to go next store to the waffle house to get breakfast, came back and our keycards were disabled. Thiscwas hours before checkout. No apologies at all!
Home town charm
Stay was good little miscommunication from reservation call number but resolved.
Only thing is since it is pet friendly i didnt expect to see the entire hotel surrounded by holly bushes. They are poisonous to dogs if eaten, so juat keep your dogs from eating them and your good
Nice place if you just need a bed and bathroom to rest your head for a couple days