酒店回复: Thank you for sharing your thoughts. We appreciate all feedback, as it helps us understand different guest perspectives.We’d like to clarify that our hotel was fully renovated less than two years ago, with upgrades across guest rooms, common areas, and amenities. While we strive to offer a comfortable and modern experience, we understand that individual preferences can vary. It’s possible that your expectations or personal taste lean toward a different style or category of accommodation.We’re sorry we didn’t meet your expectations on this occasion, but we hope you find a property that better aligns with your preferences in the future.
5.0分
其他
原文
翻译提供方：Google
干净的
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
其他
Place was clean, workers were very nice and friendly. My daughter loved the breakfast in the morning.
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酒店回复: Thank you so much for sharing your experience with us! We’re delighted to hear that you found the property clean and our team welcoming—it means a lot to us. We’re especially glad your daughter enjoyed the breakfast; we love starting our guests’ mornings on a happy note. We look forward to welcoming you back again soon!
2.0分
其他
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In town for an event in Crowly. Immediately upon entering, it felt as if the heater was on or the ac was broken. There were several of us in line and we were all sweating while waiting. I'm a little discouraged with this location as this is not the first time I have stayed here and the first time was so much better. There was also a terrible cigarette smoke smell throughout and to be honest it was so bad, that I did not stay for the whole night. The room was not bad, but the shower curtain definitely needs changing as there was brown moldy look at the bottom. To be honest I got a shower, dressed and left so didn't inspect the whole room. VERY DISAPPOINTED. Paid $$, stayed 3 hours and checked out.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially after a more positive stay in the past.We sincerely apologize for the discomfort you encountered upon arrival. Our team is actively investigating the HVAC issue to ensure the lobby remains comfortable for all guests. We're also addressing the odor concern with enhanced air filtration and room inspections to prevent recurrence.Regarding the shower curtain, we appreciate you bringing this to our attention. Housekeeping has been notified to replace it immediately and conduct a thorough review of the room.While we're disappointed you chose to leave early, we understand your decision and regret that we missed the opportunity to make things right during your stay. Your comments are being taken seriously and will help us improve our service and facilities.We hope you’ll consider giving us another chance in the future.
5.0分
其他
Clean facility. All staff were friendly and helpful. Breakfast was improved from last year.
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酒店回复: Hi Lydia,Wow — thank you so much for the 10/10 rating! We’re thrilled to hear you had such a great experience. It means a lot to our team, and we can’t wait to welcome you back again soon!I’m
1.0分
家庭亲子
The room smelled like smoke. They moved us to a new room. There was a roach on the bed. We had to switch hotels completely.
4.0分
其他
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Hotel itself was nice. Area around needs cleaned up bad. Not a fan of paying $130 for a room online then getting there to pay another $50 hold fee on top that you won’t give back to me for 7-10 business days especially when you take it out automatically
2.0分
其他
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Manager was unfriendly and lacked customer service. Bottom of shower curtain was covered in mold. Bugs and even a tick in the room. We were put in a smoking room and now all of our belongings smell.
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酒店回复: Dear Net,Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to offer some clarification.Your reservation was made through ******* as a prepaid booking with a specific arrival date. As the arrival date was changed without notifying ******* , this led to complications at check-in. Our front desk staff did their best to assist under the circumstances, and we regret any frustration caused during that process.Please note that our property is 100% non-smoking. However, it’s possible that a previous guest may have violated this policy, and we sincerely apologize if any residual odor affected your stay. We take these incidents seriously and will be reviewing housekeeping procedures to ensure this is addressed moving forward.Your comments about cleanliness and room condition are being investigated by our team, and necessary actions will be taken.We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.Sincerely,D.Bestwestern Acadia hotel
非常干净。我们睡了个超棒的觉！强烈推荐。
老旧酒店需要翻新
干净的
好的
Place was clean, workers were very nice and friendly. My daughter loved the breakfast in the morning.
In town for an event in Crowly. Immediately upon entering, it felt as if the heater was on or the ac was broken. There were several of us in line and we were all sweating while waiting. I'm a little discouraged with this location as this is not the first time I have stayed here and the first time was so much better. There was also a terrible cigarette smoke smell throughout and to be honest it was so bad, that I did not stay for the whole night. The room was not bad, but the shower curtain definitely needs changing as there was brown moldy look at the bottom. To be honest I got a shower, dressed and left so didn't inspect the whole room. VERY DISAPPOINTED. Paid $$, stayed 3 hours and checked out.
Clean facility. All staff were friendly and helpful. Breakfast was improved from last year.
The room smelled like smoke. They moved us to a new room. There was a roach on the bed. We had to switch hotels completely.
Hotel itself was nice. Area around needs cleaned up bad. Not a fan of paying $130 for a room online then getting there to pay another $50 hold fee on top that you won’t give back to me for 7-10 business days especially when you take it out automatically
Manager was unfriendly and lacked customer service. Bottom of shower curtain was covered in mold. Bugs and even a tick in the room. We were put in a smoking room and now all of our belongings smell.