Staff was not friendly at all, room was dirty, it seems all they did was fix the bed and put towels out. The restroom had hair everywhere even in the toilet and tub!! Our room key didn’t let us back into our room and we had to go to the front desk and no explanation or apology was given. This was such an inconvenience. The breakfast was horrible, everything was microwaved and the apply juice and orange juice were empty. No one was around to even talk to. Horrible experience, will not be returning.
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酒店回复: Hello Carmen,Thank you for sharing your feedback regarding your recent stay. We regret to hear about the cleanliness issues you encountered and the experience with our staff during your visit. Your comments will be shared with the team to ensure we are continually improving our services. We're committed to enhancing our guest experience and appreciate you bringing these matters to our attention. Your input is valuable as we strive to make our hotel better for future guests.
5.0分
家庭亲子
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Hotel was a little older and needed few upgrades seems like they are trying to get the hotel upgraded a little at time seemed short handed at times was a little concerned about the fire alarm system being operational and the fact that they had a dehumidifier in our room and there was covered up water damage in our room carpet always felt wet.But would stay there again for the fact they really seem like they were trying to address the issues.
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酒店回复: Hello Randall,Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciate our efforts to upgrade the hotel and that you would consider staying with us again. Your concerns about the fire alarm system and room conditions are important, and we value your insights as they will help with ongoing improvements. We hope to welcome you back in the future to experience our progress firsthand.
3.0分
其他
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When we showed up the gentleman at the front was nice, but he wasn't the most welcoming. He would always be standing behind the wall behind the counter and you would always have to ring the bell for service. The first day there I left my do not disturb sign and the next day I took it out and my room was not cleaned. I had new towels but my floors hadn't been cleaned nor the bed made, the pillows were old and lumpy and not the most comfortable. Our mini fridge took forever to get things cold, and the water in the bathroom was ice cold or scolding hot. We had to use the sink in the "main area" that had a hot and cold to get warm water. Our room also smelled terribly and I'm not sure what the smell was but in comparison to other family members rooms there was a distinct smell and it wasn't pleasant. The elevator went out and was out for 2 of the 3 days we were there. While all of these things were annoying and frustrating especially traveling with kids.
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酒店回复: Hello Sydney,Thank you for sharing your feedback about your recent stay. We appreciate your insights regarding the service and room conditions, which help us understand our guests' experiences better. Your comments about the mini fridge, water temperature, and the elevator are noted, and we will use this information to evaluate our operations. We strive to provide a comfortable environment for all our guests, and your observations will contribute to our ongoing improvements. Thank you for bringing these matters to our attention.
2.0分
情侣出游
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Check in to find out elevators were not working and they expected us to climb shair with suitcases not happening they ended up finding a room on 1st floor for us /room were clean bed and shower was good/ breakfast was lacking. Would I stay again probably but it wouldnt be my first chose.
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酒店回复: Hello Cindy, Thank you for sharing your feedback regarding your recent stay. We understand that elevator issues can be inconvenient and appreciate your patience during check-in. We're glad to hear that you found your room clean and comfortable. Your comments about breakfast will be shared with our team, as we strive for continuous improvement. We hope to welcome you again in the future and provide you with a more enjoyable experience.
3.0分
其他
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The food was fine at breakfast, however I found a dead roach under a table and moved. No one was manning the breakfast area.
The staff were very friendly in general like the housekeeping.
The place needs to be renovated, seems like rundown, things breaking. The elevator would shake and make a loud noise when it was in use. They said they put in a trouble ticket but it wasn’t fixed when I was there for a week. The phone in my room didn’t work.
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酒店回复: Hello Veronica,Thank you for your feedback about your recent stay. We're pleased to hear you appreciated our friendly staff, especially housekeeping. Your comments regarding maintenance issues and the cleanliness of the breakfast area have been noted for the team's review as we continuously aim to enhance our guests' experiences. We also take your comments seriously regarding the elevator and in-room phone and will ensure they are addressed. We appreciate you taking the time to share your thoughts, as they play an essential role in our improvement efforts.
3.0分
家庭亲子
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The staff was great but the property needs repair. My wife and I were in the elevator and a very loud bang sound occurred when we stopped on the first floor and the door did not open immediately, and we became afraid that we were stuck. Later, the elevator was out of water and very thankful to be on the first floor. Also, the lounge chairs around the pool were broken, and in various states of disrepair. Additionally, the lifting chair to allow handicap people into the pool, have a broken seat and all these items add up.
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酒店回复: Hello Allen, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments about our staff, but we regret to hear about your concerns with the property's condition. Your observations about the elevator and pool area will be forwarded to the appropriate team for further evaluation. Guest safety and comfort are our priorities, and we continually strive to enhance our facilities. We hope to have the opportunity to welcome you back in the future to experience any improvements we make.
4.0分
其他
The room was quiet and clean. There was an overpowering air freshener or something in the hallways. Parking was plentiful and easy.
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酒店回复: Hello Avalynda,Thank you for your feedback. We're glad to hear you enjoyed the quiet and cleanliness of your room, as well as the convenient parking. Your comments about the air freshener will be noted for consideration, as we continuously strive to enhance our guests' experiences. We hope you will consider staying with us again in the future to enjoy even more positive aspects of your visit.
2.0分
其他
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Elevator was out.
Room smelled/felt musty when going in. Next morning found a booklice was crawling on my phone, one on my glasses, and a few on me. They don't bite, but still not something I want.
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酒店回复: Hello Dawn,Thank you for sharing your feedback regarding your recent stay. We appreciate you bringing these concerns to our attention, as they help us identify areas for improvement. We strive to maintain a high standard of cleanliness and comfort for our guests. Your experience is important, and we hope to have the opportunity to welcome you back for an improved stay in the future.
5.0分
其他
Overall stay was good. They charged me $4 extra even when ******* said everything paid. But other than that it was good.
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酒店回复: Hello Sayed Mobin, Thank you for sharing your feedback. We’re glad to hear that you enjoyed your overall stay. We appreciate your understanding regarding the additional charge, which may be a result of local taxes or fees not included in some third-party bookings. Should you have any further inquiries, please reach out to our management team directly for clarification. Your input is valuable to us, and we hope to welcome you back on a future trip!
房间非常干净，床也很舒服。对于短途旅行来说，这里是完美的住宿选择。
Staff was not friendly at all, room was dirty, it seems all they did was fix the bed and put towels out. The restroom had hair everywhere even in the toilet and tub!! Our room key didn’t let us back into our room and we had to go to the front desk and no explanation or apology was given. This was such an inconvenience. The breakfast was horrible, everything was microwaved and the apply juice and orange juice were empty. No one was around to even talk to. Horrible experience, will not be returning.
Hotel was a little older and needed few upgrades seems like they are trying to get the hotel upgraded a little at time seemed short handed at times was a little concerned about the fire alarm system being operational and the fact that they had a dehumidifier in our room and there was covered up water damage in our room carpet always felt wet.But would stay there again for the fact they really seem like they were trying to address the issues.
When we showed up the gentleman at the front was nice, but he wasn't the most welcoming. He would always be standing behind the wall behind the counter and you would always have to ring the bell for service. The first day there I left my do not disturb sign and the next day I took it out and my room was not cleaned. I had new towels but my floors hadn't been cleaned nor the bed made, the pillows were old and lumpy and not the most comfortable. Our mini fridge took forever to get things cold, and the water in the bathroom was ice cold or scolding hot. We had to use the sink in the "main area" that had a hot and cold to get warm water. Our room also smelled terribly and I'm not sure what the smell was but in comparison to other family members rooms there was a distinct smell and it wasn't pleasant. The elevator went out and was out for 2 of the 3 days we were there. While all of these things were annoying and frustrating especially traveling with kids.
Check in to find out elevators were not working and they expected us to climb shair with suitcases not happening they ended up finding a room on 1st floor for us /room were clean bed and shower was good/ breakfast was lacking. Would I stay again probably but it wouldnt be my first chose.
The food was fine at breakfast, however I found a dead roach under a table and moved. No one was manning the breakfast area.
The staff were very friendly in general like the housekeeping.
The place needs to be renovated, seems like rundown, things breaking. The elevator would shake and make a loud noise when it was in use. They said they put in a trouble ticket but it wasn’t fixed when I was there for a week. The phone in my room didn’t work.
The staff was great but the property needs repair. My wife and I were in the elevator and a very loud bang sound occurred when we stopped on the first floor and the door did not open immediately, and we became afraid that we were stuck. Later, the elevator was out of water and very thankful to be on the first floor. Also, the lounge chairs around the pool were broken, and in various states of disrepair. Additionally, the lifting chair to allow handicap people into the pool, have a broken seat and all these items add up.
The room was quiet and clean. There was an overpowering air freshener or something in the hallways. Parking was plentiful and easy.
Elevator was out.
Room smelled/felt musty when going in. Next morning found a booklice was crawling on my phone, one on my glasses, and a few on me. They don't bite, but still not something I want.
Overall stay was good. They charged me $4 extra even when ******* said everything paid. But other than that it was good.