I was trying to book the AmericInn by Wyndham in grand forks but it went to the Crookston location. And now I can get a hold of anyone to cancel. Extremely frustrating and disappointing, I just know to never use ******* again.
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酒店回复: Hello David,Thank you for sharing your feedback. We understand how frustrating it can be when reservations do not go as planned, and we appreciate your efforts to bring this to our attention. Your experience is important to us, and we encourage you to reach out to ******* directly for assistance with your booking. We hope your future travel experiences are much smoother.
5.0分
其他
This hotel was very clean and comfortable! I felt the staff was quite friendly and very helpful.
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酒店回复: Hello Mary,Thank you for your positive thoughts! We're delighted to hear that you found the hotel clean and comfortable, and that our staff provided friendly service. Your comments motivate us to maintain our high standards and ensure every guest has a pleasant experience. We hope to welcome you back in the future for another enjoyable stay.
5.0分
其他
Clean & comfy!
Room was nice & clean, bed was comfortable & our room had new TVs.
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酒店回复: Hello Jane,Thank you for your feedback! We're glad to hear that you enjoyed the cleanliness of your room, the comfort of the bed, and the upgraded TVs. We strive to provide our guests with a pleasant stay and your positive comments are truly appreciated. We hope to welcome you back in the future for another great experience.
5.0分
其他
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It was a pleasant stay.. I have stayed there a lot in past, once a month for couple years. Stop going as it was unkept, dirty…… told me from construction workers. Now they have replaced and cleaned up the hotel in many avenues. Keep up the good work!
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酒店回复: Hello Yvonne,Thank you for sharing your feedback and for your continued loyalty over the years. It's great to hear that you've noticed the improvements made at the hotel. We strive to enhance our guests' experiences, and your kind words motivate us to keep up the good work. We appreciate your support and look forward to welcoming you back soon to enjoy the positive changes!
5.0分
其他
Very friendly, helpful staff. Storms caused a power outage overnight. Staff was available to assist the entire time.
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酒店回复: Hello Mary, Thank you for sharing your feedback about your recent stay. We're glad to hear that our staff's friendliness and assistance made a positive impact during the power outage caused by the storms. We aim to provide support in any situation, and it’s wonderful to know that our team met your needs. Your comments will be shared with them as recognition of their dedication to guest care. We hope to welcome you back under sunnier circumstances in the future!
4.0分
其他
Quiet, clean and decent breakfast. I’d stay again.
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酒店回复: Hello Korin,Thank you for your kind words about the quiet atmosphere and cleanliness of our hotel, as well as your positive remarks on the breakfast. We're glad to hear that you would consider staying with us again. Your feedback is valuable, and we hope to provide you with an even better experience during your next visit. Safe travels!
5.0分
其他
Clean property, comfy beds, great location, staff was pleasant.
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酒店回复: Hello Natausha,Thank you for sharing your positive feedback! We're thrilled to hear you enjoyed the cleanliness of our property, the comfort of our beds, and the convenience of our location. It's always wonderful to know that our staff's efforts to provide pleasant service made your stay enjoyable. We hope to welcome you back on your next visit!
2.0分
商务出差
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The hotel was clean. Beds were ok. Breakfast was not good but mostly because they appeared to be understaffed. I can handle all of that, but the worst thing was I selected this hotel over another one that cost less and close by because it had a hot tub. After the long drive I had that day and and the next, I paid $40.00 more to have use of the hot tub. Unfortunately the hot tub was closed with no advance notice. With my long drive, late arrival, and no notice of the pool closing until I had gotten things into my room, put on my swim suit, and walked to the pool area to discover that the hot tub was closed, it was too late (almost 10:00 pm) to find another hotel with a hot tub. I suggest if you want to use all of the facilities listed for this hotel, you call directly to make sure the facilities are open for use. I would like to get a refund of at least $40.00 since I could have gotten a room without use of a hot tub for that lower price very close by.
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酒店回复: Hello Catherine,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments on the cleanliness and understand your disappointment regarding the hot tub closure and breakfast experience. We strive to ensure all facilities are operational, and we regret that this affected your stay. Your suggestion to verify availability directly is invaluable for future guests. While we cannot address your request through this channel, we encourage you to reach out to management to discuss your concerns further.
4.0分
家庭亲子
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Unfortunately went down for breakfast at 915am and my only choice was ham. The attendant walked in and out twice without filling anything. Thankfully theres a McDonalds nextdoor.
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酒店回复: Hello David, Thank you for sharing your feedback regarding your breakfast experience. We strive to provide a variety of options and are sorry to hear that you found the selection limited during your visit. Your comments will be shared with the team to ensure we are continually improving our offerings. We appreciate your understanding and hope to welcome you back in the future for a more satisfying experience.
设施很干净，员工也很乐于助人。下次还会再来。
I was trying to book the AmericInn by Wyndham in grand forks but it went to the Crookston location. And now I can get a hold of anyone to cancel. Extremely frustrating and disappointing, I just know to never use ******* again.
This hotel was very clean and comfortable! I felt the staff was quite friendly and very helpful.
Clean & comfy!
Room was nice & clean, bed was comfortable & our room had new TVs.
It was a pleasant stay.. I have stayed there a lot in past, once a month for couple years. Stop going as it was unkept, dirty…… told me from construction workers. Now they have replaced and cleaned up the hotel in many avenues. Keep up the good work!
Very friendly, helpful staff. Storms caused a power outage overnight. Staff was available to assist the entire time.
Quiet, clean and decent breakfast. I’d stay again.
Clean property, comfy beds, great location, staff was pleasant.
The hotel was clean. Beds were ok. Breakfast was not good but mostly because they appeared to be understaffed. I can handle all of that, but the worst thing was I selected this hotel over another one that cost less and close by because it had a hot tub. After the long drive I had that day and and the next, I paid $40.00 more to have use of the hot tub. Unfortunately the hot tub was closed with no advance notice. With my long drive, late arrival, and no notice of the pool closing until I had gotten things into my room, put on my swim suit, and walked to the pool area to discover that the hot tub was closed, it was too late (almost 10:00 pm) to find another hotel with a hot tub. I suggest if you want to use all of the facilities listed for this hotel, you call directly to make sure the facilities are open for use. I would like to get a refund of at least $40.00 since I could have gotten a room without use of a hot tub for that lower price very close by.
Unfortunately went down for breakfast at 915am and my only choice was ham. The attendant walked in and out twice without filling anything. Thankfully theres a McDonalds nextdoor.