HORRIBLE PLACE. Extremely poor check in experience, Television doesn’t work and no one was available to fix it AND front desk was no longer available after checking in to switch our room. DO NOT STAY HERE!!
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酒店回复: Dear Guest, We are very concerned to learn about the challenges you faced during your arrival and your room experience. Your feedback highlights areas where our service fell short, and we will share these issues with our team to ensure improvements are made. Also, please know that at Select Suites, an on-call team member is available each night to handle urgent needs such as check-ins or key assistance. We always strive to provide smooth check-ins and functioning amenities, and your comments help us work toward that standard. We hope to have the opportunity to provide a more seamless and comfortable stay in the future.Sincerely,Hotel Management
3.0分
其他
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The room had a few issues that need to be fixed one is better lighting in the room. A lot of the lights were very dim so may need to be changed. One of the light near the desk chair did not work at all. And the button was broke off of it. The door doesn’t fully close when leaving it will slide to close but something is making not close all the way to where I had to make sure each time I left my room my door fully closed. Other than loved my stay I’ll be back again for sure. Thank you for having me!
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酒店回复: Dear Terrell,Thank you for sharing these details with us. It’s not common for us to hear about issues like lighting and door functionality, and we truly appreciate you bringing them to our attention so we can address them right away. Our housekeeping and maintenance teams will make sure everything is checked and taken care of promptly. We’re delighted to hear that you enjoyed your overall stay, and it means a great deal that you plan to return. We look forward to welcoming you back again soon!Sincerely,Hotel Management
5.0分
情侣出游
I loved the kitchen area and the room was really clean and staff was very professional
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酒店回复: Dear Guest, It’s wonderful to hear how much you enjoyed the kitchen setup and the spotless room; those details mean a lot to our team. We are delighted that our staff made a positive impression during your stay at Extended Stay America. Feedback like yours encourages us to keep creating an environment that feels welcoming and easy to settle into. Thank you for sharing your experience, and we hope your next stay is just as warm and comfortable.Sincerely,Hotel Management
2.0分
其他
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The toilet didn’t work properly. The non-smoking room had definitely been recently smoked in. My hair and clothes reeked of smoke after being in the room. The a/c was on and the window was open when I arrived in an apparent attempt to “air” out the room.
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酒店回复: Dear Lee, Thank you for sharing your experience. We apologize that your stay did not meet expectations and that the condition of the room caused discomfort. Guest comfort and cleanliness are very important to us, and your feedback will be shared with our team. We appreciate you bringing this to our attention and hope you might give us another opportunity to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
Smelled!
The entire place smelled like ****. The lobby, the elevator and the room. It was very gross!
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酒店回复: Dear Jessica, Thank you for taking the time to share your concerns. We aim to provide a fresh and welcoming atmosphere, and it is disappointing to hear that this standard was not met during your stay. Please know that strict policies are in place regarding prohibited substances, and the matter will be addressed with the appropriate team to ensure corrective measures are taken. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a more pleasant visit in the future.Sincerely,Hotel Management
5.0分
其他
After a horrible experience at another hotel, the desk person was so welcoming and nice. Thank you
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酒店回复: Dear Michele,We are thrilled to hear that you were warmly greeted upon arrival—it is wonderful that our team could make such a positive impact on your travel experience. At Extended Stay America, we strive to create a friendly and supportive environment every day. Thank you for sharing such kind words. We look forward to welcoming you back for another pleasant visit soon.Sincerely,Hotel Management
1.0分
其他
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It was the most nasty place the floor and carpet was extra dirty and nasty. The bed sheet was not changed dirty. The refrigerator was dirty nasty water in the tub. Hallway carpet was nasty and elevator was unsafe. I left the the hotel really was disappointed. It had a bad smell i was there for 30min left.
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酒店回复: Dear Jerome,We’re sorry your experience fell short of the standards we aim to maintain. The conditions you described are not acceptable, and we take such feedback seriously. We will be sharing your comments with the appropriate teams to address cleanliness, maintenance, and safety concerns. Your perspective is important to us, and we appreciate you bringing these matters to our attention so we can take corrective action. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
1.0分
情侣出游
Property needs updating. Old dirty carpets and stale cigarette smoke throughout the corridors and room.
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酒店回复: Dear Anthony,Thank you for sharing your feedback. We sincerely apologize for the condition of the carpets and the smoke odor you experienced during your stay. We understand how disappointing this must have been, and we are genuinely sorry for the inconvenience caused. Although the property is in need of updates, please be assured that we are actively working on improvements to enhance guest comfort. Your comments are valuable and help us focus our efforts where they matter most. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
一切都好
最喜欢的地方
HORRIBLE PLACE. Extremely poor check in experience, Television doesn’t work and no one was available to fix it AND front desk was no longer available after checking in to switch our room. DO NOT STAY HERE!!
The room had a few issues that need to be fixed one is better lighting in the room. A lot of the lights were very dim so may need to be changed. One of the light near the desk chair did not work at all. And the button was broke off of it. The door doesn’t fully close when leaving it will slide to close but something is making not close all the way to where I had to make sure each time I left my room my door fully closed. Other than loved my stay I’ll be back again for sure. Thank you for having me!
I loved the kitchen area and the room was really clean and staff was very professional
The toilet didn’t work properly. The non-smoking room had definitely been recently smoked in. My hair and clothes reeked of smoke after being in the room. The a/c was on and the window was open when I arrived in an apparent attempt to “air” out the room.
Smelled!
The entire place smelled like ****. The lobby, the elevator and the room. It was very gross!
After a horrible experience at another hotel, the desk person was so welcoming and nice. Thank you
It was the most nasty place the floor and carpet was extra dirty and nasty. The bed sheet was not changed dirty. The refrigerator was dirty nasty water in the tub. Hallway carpet was nasty and elevator was unsafe. I left the the hotel really was disappointed. It had a bad smell i was there for 30min left.
Property needs updating. Old dirty carpets and stale cigarette smoke throughout the corridors and room.