酒店回复: Hello Phuongthao,Thank you for sharing your thoughts. We value all feedback as it helps us to understand our guests' experiences better. If you have specific concerns or suggestions, please consider reaching out to our management team directly, as they would be best equipped to address your comments. We hope you will give us another opportunity in the future.
2.0分
其他
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Front desk staff was very rude. Saying my id was expired, but see the paper attached to it because I renewed it. Had handed it back to me and wasn’t going to give me my room. Seemed to not know what he was doing. Seem to be new owners. I will NOT be returning. Oh, pool was dirty
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酒店回复: Hello Lakisha,Thank you for your feedback regarding your recent stay. We're sorry to hear about your experience with the front desk staff and the cleanliness issues with the pool. We appreciate your comments, as they help us to improve our service and facilities. Your concerns will be shared with the appropriate team to ensure a better experience for future guests. We wish you the best in your future travels.
3.0分
其他
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The room was clean, but refrigerator didn't work and smelled like something spoiled in there, this smelled up the room. We had to open the window to try to air out. The room was recently remodeled but the contractor did a very sloppy job, paint splatters on the new sink & counter, sloppy caulking by sink and shower, big area in corner that didn't get painted. Elevator needs to be remodeled also, makes a lot of noises and jerks to a stop.
Breakfast was a typical offering for a Baymont.
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酒店回复: Hello James,Thank you for your feedback regarding your recent stay. We're glad to hear that you found the room clean, but we regret that you experienced issues with the refrigerator and the quality of the recent remodeling. We appreciate your observations about the elevator and the breakfast offerings as well. Your comments are valuable to us and will be shared with the appropriate teams to enhance future guest experiences. Thank you for bringing these matters to our attention.
5.0分
其他
Room was clean and updated. Nice size fridge, microwave, and TV. The whole place looked nice. Staff was also nice.
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酒店回复: Hello Tom,Thank you for your feedback! We're thrilled to hear that you enjoyed the cleanliness and updated amenities of your room, as well as the hospitality of our staff. It's wonderful to know you found everything to your liking during your stay. We hope to welcome you back in the future for another enjoyable experience.
5.0分
其他
Great staff, all around! Breakfast and coffee is always hot and filling. Rooms are clean and comfortable. We always stay here when we visit South Haven.
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酒店回复: Hello Antoinette,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our dedicated staff, hot breakfast, and comfortable accommodations. It's always a pleasure to welcome returning guests like you to South Haven. We look forward to your next visit and appreciate your continued support for our hotel!
4.0分
其他
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Hotel was nice and clean. We upgraded to a nice king suite. Only minor complaint was the fan in the HVAC unit in our room was faulty and made excessive noise when it ran. Overall great stay.
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酒店回复: Hello Timothy,Thank you for your feedback. We’re glad to hear you enjoyed your stay and found your suite to be nice and clean. We appreciate you bringing the HVAC fan issue to our attention, as it helps us improve for future guests. Your overall positive experience is encouraging, and we hope to welcome you back for another enjoyable stay in the future.
5.0分
商务出差
Clean room. Comfy bed. Lots of channels. Hot water with solid water pressure in the shower. Kind staff.
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酒店回复: Hello Diana,Thank you for sharing your positive experience with us! We’re thrilled to hear you enjoyed the clean room, comfy bed, and the amenities provided. Our staff takes great pride in delivering excellent service, and your recognition means a lot. We hope to welcome you back in the future for another enjoyable stay!
5.0分
家庭亲子
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We just returned from staying here for 2 nights. It was our first time staying here and we couldn't have been happier. It was quiet and newly renovated. We didn't hear a peep from anyone and it looked to be full both nights. We will definitely stay here again without hesitation.
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酒店回复: Hello Melissa,Thank you for taking the time to share your wonderful experience! We are thrilled to hear that you enjoyed your stay, found the hotel quiet, and appreciated the renovations. It's great to know you plan to return, and we look forward to welcoming you back for another memorable visit in the future.
3.0分
情侣出游
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No lake view but did not expect this, the hotel was old with a musty smell , pool and hot tub in need of repair and technology was outdated. I feel it was a old hotel in need of updating and the mold smell was very disturbing, I have stayed at other baymont hotels that were much nicer I feel this place gives your company a bad name.
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酒店回复: Hello Susan,Thank you for sharing your feedback. We appreciate your insights regarding the condition of the hotel and the amenities. Each guest experience helps us identify areas for improvement. Your comments will be shared with our management team for their consideration as they plan future updates. We hope you will give us another chance to meet your expectations.
各项服务都很好，房间也非常棒，值得推荐。
不
Front desk staff was very rude. Saying my id was expired, but see the paper attached to it because I renewed it. Had handed it back to me and wasn’t going to give me my room. Seemed to not know what he was doing. Seem to be new owners. I will NOT be returning. Oh, pool was dirty
The room was clean, but refrigerator didn't work and smelled like something spoiled in there, this smelled up the room. We had to open the window to try to air out. The room was recently remodeled but the contractor did a very sloppy job, paint splatters on the new sink & counter, sloppy caulking by sink and shower, big area in corner that didn't get painted. Elevator needs to be remodeled also, makes a lot of noises and jerks to a stop.
Breakfast was a typical offering for a Baymont.
Room was clean and updated. Nice size fridge, microwave, and TV. The whole place looked nice. Staff was also nice.
Great staff, all around! Breakfast and coffee is always hot and filling. Rooms are clean and comfortable. We always stay here when we visit South Haven.
Hotel was nice and clean. We upgraded to a nice king suite. Only minor complaint was the fan in the HVAC unit in our room was faulty and made excessive noise when it ran. Overall great stay.
Clean room. Comfy bed. Lots of channels. Hot water with solid water pressure in the shower. Kind staff.
We just returned from staying here for 2 nights. It was our first time staying here and we couldn't have been happier. It was quiet and newly renovated. We didn't hear a peep from anyone and it looked to be full both nights. We will definitely stay here again without hesitation.
No lake view but did not expect this, the hotel was old with a musty smell , pool and hot tub in need of repair and technology was outdated. I feel it was a old hotel in need of updating and the mold smell was very disturbing, I have stayed at other baymont hotels that were much nicer I feel this place gives your company a bad name.