酒店回复: Thank you for reaching out. Please check directly with ******* regarding the charges, as your reservation and payment were processed through their system. They will be able to provide full details and assistance.
1.0分
商务出差
原文
翻译提供方：Google
非常旧、不舒服、肮脏、潮湿。
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酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the discomfort you faced during your stay. We are actively working on improvements to ensure our property offers a clean, comfortable, and welcoming environment for all our guests.Your comments have been shared with our management team for immediate attention. We hope to have the opportunity to better serve you in the future.
3.0分
家庭亲子
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The rugs and a very strong Oder not sure if it was their products. Room I stood in the bathroom had wall mold at top and wall was not completed and I left a packaged slim gym closed when I came back from my day trip it looked like a mouse got to it.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. Please be assured that we take this matter seriously — our team has already addressed the maintenance and cleanliness concerns, and pest control measures have been reinforced to prevent such issues in the future.We regret the inconvenience caused and appreciate you bringing this to our attention so we can improve.
1.0分
其他
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There was mold in our room. The whole hotel smelled like damp must. The shower leaked all over the bathroom floor. Neither the sink or the tub in our room would drain normally.
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酒店回复: Dear Frank,We’re truly sorry to hear about the issues you encountered during your stay. This is not the experience we want for our guests. We appreciate your feedback and will address these concerns with our team to ensure they are resolved promptly.Thank you for bringing this to our attention.
3.0分
商务出差
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It was okay, you’re getting what you pay for. The room was fine and everything did seem clean, however, I did find a used tissue on the ground. Every room in the place had a different sour/musty smell.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found the room clean, Your comments have been shared with our team to ensure improvements are made, as we want every guest to feel comfortable and at ease during their stay.We appreciate you choosing us and hope to have the opportunity to provide you with a better experience in the future.
1.0分
情侣出游
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The place appears to be very old. Needs some refurbushing. Halls and room smelled. We stayed one night and woke up to spiders on the wall, ceiling, headboard and hanging from ceiling on a web. Checked out before deadline and requested a refund for the next night They could not do it at counter and gave me an email address for their manager. It was a generic address, and si far no response. They did not even say sorry for the spiders
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酒店回复: We sincerely apologize for the inconvenience you experienced during your recent stay. We regret that your visit did not meet expectations and that you did not receive the level of service you deserve.Please know that we take your concerns seriously and are addressing the matter to prevent it from happening again. We would appreciate the opportunity to provide you with a better experience in the future, and as a gesture of goodwill, we’d be happy to offer you a discounted rate on your next stay with us.
5.0分
家庭亲子
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The beds were comfortable and I was impressed with the cleanliness of the tub, though the tub was a little narrow for my liking. Check-in was a breeze and the employee was very nice. Breakfast had cereal, yogurt, two flavors of waffle batter, sausage, cheese omelets, bread, muffins, bagels, and probably a few other things I am forgetting. My only complaint was that the lights outside were bright and you couldn't close the blackout curtains all the way. Plus, when you close them as much as you can using the poles to draw them together, the poles clank against each other anytime the fan is on, which is distracting when you try to go to sleep. Other than that, we didn't hear any other guests through the walls or any outside noises.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed our comfortable beds, smooth check-in, and breakfast selection. We hope to welcome you back for another pleasant stay.
1.0分
情侣出游
The property has no maintenance at all. Clogged sink and then bathtub. This property needs everything. I do not recommend it at all, even if the price is less.
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酒店回复: We’re sorry to hear about your experience and the maintenance concerns you encountered. Your feedback is important, and we will address these issues with our team to improve our property for future guests.
2.0分
其他
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A very weird smell throughout the whole place. Our first room had mold and smelled horrible so we switched to a different room and it was only slightly better.
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酒店回复: Thank you for sharing your experience. We apologize for not meet your expectations, and we regret the inconvenience caused.Your feedback has been shared with our team so we can address these concerns promptly and improve overall guest satisfaction. We hope you'll consider giving us another opportunity in the future.
我预订这家酒店是为了参加一次AAU活动，我需要一个热水浴缸，而且游泳池也是一个很大的加分项。我们原本以为这些设施都会开放，但结果热水浴缸和健身房都关了。酒店没有提供任何可以避雨的吸烟区。尽管酒店声明欢迎服务性动物，但我却被要求签署一份“禁止携带宠物协议”（我当时没有宠物，但如果我有，那该多令人沮丧啊）。自动售货机吞了我的钱，而且当班经理也不在，我无法向他们报告房间里的霉菌、坏掉的淋浴和下水缓慢的浴缸，导致我们没法洗澡。老实说，我希望酒店能退款，毕竟在发生这些事的同时，我差点还完全失去了我的预订，而我对此一无所知。
他们没有给我发送信息，还向我收取了费用
非常旧、不舒服、肮脏、潮湿。
The rugs and a very strong Oder not sure if it was their products. Room I stood in the bathroom had wall mold at top and wall was not completed and I left a packaged slim gym closed when I came back from my day trip it looked like a mouse got to it.
There was mold in our room. The whole hotel smelled like damp must. The shower leaked all over the bathroom floor. Neither the sink or the tub in our room would drain normally.
It was okay, you’re getting what you pay for. The room was fine and everything did seem clean, however, I did find a used tissue on the ground. Every room in the place had a different sour/musty smell.
The place appears to be very old. Needs some refurbushing. Halls and room smelled. We stayed one night and woke up to spiders on the wall, ceiling, headboard and hanging from ceiling on a web. Checked out before deadline and requested a refund for the next night They could not do it at counter and gave me an email address for their manager. It was a generic address, and si far no response. They did not even say sorry for the spiders
The beds were comfortable and I was impressed with the cleanliness of the tub, though the tub was a little narrow for my liking. Check-in was a breeze and the employee was very nice. Breakfast had cereal, yogurt, two flavors of waffle batter, sausage, cheese omelets, bread, muffins, bagels, and probably a few other things I am forgetting. My only complaint was that the lights outside were bright and you couldn't close the blackout curtains all the way. Plus, when you close them as much as you can using the poles to draw them together, the poles clank against each other anytime the fan is on, which is distracting when you try to go to sleep. Other than that, we didn't hear any other guests through the walls or any outside noises.
The property has no maintenance at all. Clogged sink and then bathtub. This property needs everything. I do not recommend it at all, even if the price is less.
A very weird smell throughout the whole place. Our first room had mold and smelled horrible so we switched to a different room and it was only slightly better.