酒店回复: Hello Kendra,Thank you for sharing your feedback. We take cleanliness and security very seriously, and your experience is not reflective of our standards. Your concerns will be forwarded to the appropriate departments for review. We appreciate you bringing this to our attention, and we continually strive to improve our services to ensure a better experience for future guests. We hope you find accommodations that meet your expectations in the future.
酒店回复: Hello Ashley,Thank you for sharing your feedback regarding your recent stay. We strive to provide a comfortable experience for our guests, and it's disappointing to hear that your visit did not meet your expectations. Your comments about the issues you've encountered will be taken into consideration for our ongoing improvement efforts. We hope you will find more enjoyable accommodations in the future that suit your needs better.
酒店回复: Hello Johanna,Thank you for sharing your concerns regarding your stay. We appreciate your feedback about the elevator location, the deposit, and the water pressure in the shower. We also take all guest comments seriously and are committed to maintaining a pleasant environment. Your experiences will help us improve our services for future guests. Thank you for taking the time to share your thoughts with us.
1.0分
其他
原文
翻译提供方：Google
凌晨 4:00 和早上 7:30 响起火警警报。
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酒店回复: Hello Cédric, We appreciate your feedback regarding the fire alarm disturbance during your stay. We understand that this must have been disruptive to your night. Safety is our utmost priority, and we are continuously working to ensure all systems function effectively. Your concerns will be shared with our management for further evaluation. Thank you for bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
服务很好
2.0分
情侣出游
No Breakfast. Couldn’t understand the man, as to why. Wished I had shower shoes. Air conditioner? No working elevator.
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酒店回复: Hello Donald,We appreciate your feedback regarding your recent stay. Breakfast options can vary, and we understand this can be disappointing. Your comments about communication with staff and room amenities are noted. We strive to provide a comfortable experience for all our guests, and your insights help us improve. Thank you for sharing your thoughts with us, and we hope to see you again in the future for a better experience.
1.0分
家庭亲子
The rooms smell and the AC doesn’t work. There is chipped paint and hole in walls. The AC vent had what looked like black mold in it
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酒店回复: Hello Sarah,Thank you for sharing your feedback. We take all comments seriously and will address your concerns with our maintenance team. Cleanliness and comfort are priorities for us, and we appreciate you bringing these issues to our attention. Your experience is important, and we will use your insights to improve our services and facilities in the future.
2.0分
商务出差
Breakfast areas was void of food. Looked like maybe a waffle maker but didn’t see any plates. Sad. Stair case smelled.
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酒店回复: Hello Jeff,Thank you for sharing your experience. We appreciate your feedback regarding the breakfast area and stairwell. Our team continuously works to enhance our guest experience, and your comments will be shared for future improvements. We encourage guests to reach out to management directly with specific concerns for further assistance. Thank you for bringing these matters to our attention.
这家酒店性价比很高。每次路过圣路易斯我都会订这里。虽然它也有一些缺点，但总体来说还算干净，床很软很舒服，设施也很棒。
好地方
我和家人周末在这里租了三个房间。三个房间都很脏。我被升级到了另一个房间，那个房间也很脏。半夜时分，一位先生敲响了二楼所有的门，说他是酒店保安，有人投诉噪音。然而，我房间里的每个人都睡着了。他后来声称自己在玩，想找人。当我告诉他我要去找我丈夫时，他却走开了。我们下楼到前台，却被告知他们没有保安。我们收拾好所有行李，不得不去另一家酒店办理入住。这对我们来说非常不方便。我姐姐房间的毯子和浴室墙上溅满了血迹。我妈妈房间的浴缸漏水了。这家酒店真的需要关门大吉，整栋楼翻新一下。千万不要住在这里！
太糟糕了
去看克里斯·布朗的演唱会。电视完全坏了，他们说得打电话给Spectrum，结果Spectrum说不能给我们换房间。卫生纸用完了，有人在我们酒店后面的窗户外面撒尿。浴缸里满是污渍。浴室门上有个洞，他们半途就用黑色胶带把它堵住了。再也不来了！
电梯在走廊尽头。押金是100美元。淋浴水压很差。整个地方弥漫着********的味道，让我感到恶心，头痛欲裂。
凌晨 4:00 和早上 7:30 响起火警警报。
服务很好
No Breakfast. Couldn’t understand the man, as to why. Wished I had shower shoes. Air conditioner? No working elevator.
The rooms smell and the AC doesn’t work. There is chipped paint and hole in walls. The AC vent had what looked like black mold in it
Breakfast areas was void of food. Looked like maybe a waffle maker but didn’t see any plates. Sad. Stair case smelled.