酒店回复: Liebe Nadine,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen im Red Roof Inn Alexandria, LA, zu teilen. Wir freuen uns sehr, dass Ihnen unser freundliches Personal, die Sauberkeit und die bequemen Betten gefallen haben. Wir sind bestrebt, allen unseren Gästen ein angenehmes und komfortables Erlebnis zu bieten, und freuen uns sehr über Ihr Feedback.Wir sind bestrebt, unsere Zimmer und Dienstleistungen kontinuierlich zu verbessern, um die Erwartungen unserer Gäste zu übertreffen und ihnen ein unvergessliches Erlebnis zu bieten. Vielen Dank, dass Sie sich für Red Roof entschieden haben. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen, falls Ihre Reise Sie erneut in unsere Gegend führt.Mit freundlichen Grüßen,ViktorRed Roof ManagementRediResponse-Spezialist
4.0分
其他
原文
翻译提供方：Google
好的
5.0分
其他
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Yes the ac and heat worked. Due to heat being on I think it caused a few roaches to pop out. Or maybe they came out from smelling the burgers we purchased. Once we killed them we didn't see any more.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Alexandria, LA. We're glad to hear that the AC and heat were functional for you. However, we sincerely apologize for the cockroaches you encountered. This is not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
5.0分
其他
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This isn’t a 5* property by world standards, but it is by mine. Very clean, very quiet, Mr. Patel at check-in was great, and it was a great value for the money. Would def stay again!
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酒店回复: Thank you 10 holds great significance. We hope to see you soon and have the opportunity to welcome you to the Red Roof Inn in Alexandria, LA.
3.0分
其他
Some effort could be made to beautify the area around the property. As it is, its really pretty bad.
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酒店回复: Thank you for your feedback. If you're referring to the empty land in front of the hotel, it's not ours; it belongs to someone else. But thank you for staying with us at Red Roof Inn Alexandria, LA.
2.0分
其他
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Poor setup! Wish i was able to cancel
The room smells like mold, really need a better ventilation! It is disappointing that they tried to make it look good with the updates, but it is missing final touch. The renovation looks poor. The landscape needs some work too. We weren't feeling safe, i am not sure how they can achieve that, but it is definitely my last time staying in such hotel/motel confuguratuon where the rooms door is right outside. I did ask to cancel the reservation because we were shocked, but it was refused!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Alexandria, LA. We regret to hear that the state of the property and the possible smell you mentioned fell short of your expectations. We are deeply saddened to read your comments. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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nice place
Very friendly staff, and the room was nice. The a/c worked perfectly, there were several food choices nearby and the place was quiet, even on a Friday night. It was a little tricky to figure out where to park, but I blame that on me not paying attention more than the hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Alexandria, LA. I'm delighted to hear that you found our staff friendly and enjoyed your room. It's wonderful the air conditioning worked perfectly for you. We appreciate your feedback regarding the parking situation and are glad you found the location convenient with various food choices and the peaceful atmosphere, even on a Friday night.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
入住期间，这里的服务始终一流，员工友善热情，乐于助人，能够满足客人的任何需求。
良好的客户服务
非常好
超级友好，一切都很干净，床也很舒服。
好的
Yes the ac and heat worked. Due to heat being on I think it caused a few roaches to pop out. Or maybe they came out from smelling the burgers we purchased. Once we killed them we didn't see any more.
This isn’t a 5* property by world standards, but it is by mine. Very clean, very quiet, Mr. Patel at check-in was great, and it was a great value for the money. Would def stay again!
Some effort could be made to beautify the area around the property. As it is, its really pretty bad.
Poor setup! Wish i was able to cancel
The room smells like mold, really need a better ventilation! It is disappointing that they tried to make it look good with the updates, but it is missing final touch. The renovation looks poor. The landscape needs some work too. We weren't feeling safe, i am not sure how they can achieve that, but it is definitely my last time staying in such hotel/motel confuguratuon where the rooms door is right outside. I did ask to cancel the reservation because we were shocked, but it was refused!
nice place
Very friendly staff, and the room was nice. The a/c worked perfectly, there were several food choices nearby and the place was quiet, even on a Friday night. It was a little tricky to figure out where to park, but I blame that on me not paying attention more than the hotel.