When the hotel cannot accommodate customers with a working elevator, it should be disclosed prior to booking.
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酒店回复: Thank you for taking the time to leave us a review. Your feedback is important to us and your input helps us in our continued efforts to providing excellent service.
2.0分
其他
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The elevator went out when I got there. They put me on the third floor with no way to get there except stairs. The hotel seemed rather empty too. For a 70 year old man with luggage for the week it was miserable and unsafe.
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酒店回复: On behalf of our entire team, we would like to apologize for failing to exceed your expectations with your recent visit. We thank you for your patience and understanding with our elevator going down at the time you arrived. It has been a struggle for guests and staff alike. We accommodate our guests the best that we can because the safety and wellbeing of our guests is very important to us. Your feedback will be used help in our continued efforts to providing our guests with excellent services and relaxing stay.
5.0分
其他
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Stayed here on a family trip west. It’s quiet, clean, the front desk was very nice and helpful. Breakfast was surprisingly good. My kids ate a ton of eggs, and the waffles are always a bit. Will stay here again!
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酒店回复: Thank you so much for the kind words. We look forward to seeing you again soon.
4.0分
其他
Only suggestion would be to caulk the tub - it was in desperate need of attention (Room 301)
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酒店回复: Thank you for letting us know about the caulk. We'll get on it immediately.
5.0分
其他
Great place for much needed sleep!
The service was excellent and friendly, the room was perfect, it was a great day!
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酒店回复: Thank you for such positive feedback. We are so happy you enjoyed your stay and hope to see you again soon!
4.0分
其他
Standard good breakfast. Convenient for our road trip. Good, standard, predictable place to stay.
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酒店回复: Dear William,Thank you so much for the review. We look forward to seeing you again in the future.
4.0分
其他
Room was clean but showed wear and tear. Shower only, no tub which is a great idea.
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酒店回复: Thank you for taking the time to leave us your feedback. We will use your comments as a source of encouragement as we continue to improve the quality of service we provide.
5.0分
家庭亲子
Stayed in 4 hotels that week. Most comfortable beds and best sleep i had all week! Breakfast was the best continental breakfasts ive had at any hotel!
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酒店回复: Dear Jeremy, Thank you so much for taking the time to leave us with such positive feedback. Our team joins us in thanking you for your kind words. We take great pride in Sleep Inn & Suites Norton and the service we provide our guests. We are so glad that you enjoyed your stay and look forward to providing you with wonderful accommodations each time you are in town.
4.0分
家庭亲子
Very clean and modern. The truck stop next door can be a bit noisy. The trailer court behind is sketchy but overall a good place to stay.
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酒店回复: Dear Kevin,Thank you so much for taking the time to leave us with your feedback about your recent stay. Your feedback and comments will be shared with our team. We will use them as a source of encouragement as we strive to continuously improve the quality of our services. We hope to see you again soon.
5.0分
情侣出游
Friendly front desk staff! Made check in easy. Room was clean. Bed was a bit hard.
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酒店回复: Thank you Polly for your wonderful words of encouragement. Your feedback is very important to us and we will use it as we continuously strive to improve upon the quality of our services. We look forward to seeing you again soon.
No working elevator!
When the hotel cannot accommodate customers with a working elevator, it should be disclosed prior to booking.
The elevator went out when I got there. They put me on the third floor with no way to get there except stairs. The hotel seemed rather empty too. For a 70 year old man with luggage for the week it was miserable and unsafe.
Stayed here on a family trip west. It’s quiet, clean, the front desk was very nice and helpful. Breakfast was surprisingly good. My kids ate a ton of eggs, and the waffles are always a bit. Will stay here again!
Only suggestion would be to caulk the tub - it was in desperate need of attention (Room 301)
Great place for much needed sleep!
The service was excellent and friendly, the room was perfect, it was a great day!
Standard good breakfast. Convenient for our road trip. Good, standard, predictable place to stay.
Room was clean but showed wear and tear. Shower only, no tub which is a great idea.
Stayed in 4 hotels that week. Most comfortable beds and best sleep i had all week! Breakfast was the best continental breakfasts ive had at any hotel!
Very clean and modern. The truck stop next door can be a bit noisy. The trailer court behind is sketchy but overall a good place to stay.
Friendly front desk staff! Made check in easy. Room was clean. Bed was a bit hard.