Stayed here on a family trip west. It’s quiet, clean, the front desk was very nice and helpful. Breakfast was surprisingly good. My kids ate a ton of eggs, and the waffles are always a bit. Will stay here again!
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酒店回复: Thank you so much for the kind words. We look forward to seeing you again soon.
4.0分
其他
Only suggestion would be to caulk the tub - it was in desperate need of attention (Room 301)
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酒店回复: Thank you for letting us know about the caulk. We'll get on it immediately.
5.0分
其他
Great place for much needed sleep!
The service was excellent and friendly, the room was perfect, it was a great day!
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酒店回复: Thank you for such positive feedback. We are so happy you enjoyed your stay and hope to see you again soon!
4.0分
其他
Standard good breakfast. Convenient for our road trip. Good, standard, predictable place to stay.
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酒店回复: Dear William,Thank you so much for the review. We look forward to seeing you again in the future.
5.0分
家庭亲子
Stayed in 4 hotels that week. Most comfortable beds and best sleep i had all week! Breakfast was the best continental breakfasts ive had at any hotel!
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酒店回复: Dear Jeremy, Thank you so much for taking the time to leave us with such positive feedback. Our team joins us in thanking you for your kind words. We take great pride in Sleep Inn & Suites Norton and the service we provide our guests. We are so glad that you enjoyed your stay and look forward to providing you with wonderful accommodations each time you are in town.
4.0分
家庭亲子
Very clean and modern. The truck stop next door can be a bit noisy. The trailer court behind is sketchy but overall a good place to stay.
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酒店回复: Dear Kevin,Thank you so much for taking the time to leave us with your feedback about your recent stay. Your feedback and comments will be shared with our team. We will use them as a source of encouragement as we strive to continuously improve the quality of our services. We hope to see you again soon.
5.0分
情侣出游
Friendly front desk staff! Made check in easy. Room was clean. Bed was a bit hard.
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酒店回复: Thank you Polly for your wonderful words of encouragement. Your feedback is very important to us and we will use it as we continuously strive to improve upon the quality of our services. We look forward to seeing you again soon.
2.0分
其他
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Room not ready
When we went to check in for our booking the room was not clean, we had arrived 45 minutes after check in time. The lady at the front desk was obviously frustrated and looked like she had been crying. We left and told her we would return later. She stated she would call to let us know when the room was ready (which never happened). Thankfully when I called at 745pm to check the room was finally clean so we could go to our room. The shower looked dirty and the diverter did not work as it should so there was half the water pressure to shower. It’s sad this is the nicest hotel in town and they don’t seem to have adequate staff.
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酒店回复: Dear Kendra,Thank you for taking the time to complete an online review regarding your recent stay at Sleep Inn & Suites Norton. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay. Your satisfaction is important to us as a valued guest. While there is no excuse for the quality of customer service provided, it was an oversight on our part for not notifying you that your room was ready. However, with your stay coinciding with graduation, a lot of our staff was a part of this event, leaving us short staffed the day you arrived. Due to this our front desk staff helped our housekeeping department while also still performing their duties at desk. Unfortunately, it did take a little longer for us to ensure each room was cleaned thoroughly and passed inspection. We will be addressing both departments to help them know how to more properly address these hurdles in the future. We hope for an opportunity to properly host you in the future. Sincerely, Sarah MFDMSleep Inn & Suites Norton
3.0分
其他
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Unusual overnighter
Asked for a king bed suite but was first given a handicapped room which we didn't take. Moved us to the first floor. Noisy people above us late and early. Think it may have been the cooks for the breakfast. Strange large room with unused space.
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酒店回复: Thank you Kathy for taking the time to leave us a review. We appreciate your feedback and will use your comments as we continue to improve the quality of our services. We apologize for the unusual noise you encountered during your stay. We look forward to seeing you again soon.
1.0分
商务出差
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Thanks.
Hotels charged me for the room- then the actual hotel charged me.”we are not sure why” that’s all I got and the resolution I guess. Paid double for a room to be in it 6 hours.
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酒店回复: We wish to extend our apologies. We were unaware of what happened. Due to the time you had checked in, our audit had ran and caused your reservation to go through as a no show. If we had known that you would have been later than when our audit ran we would have checked you into the reservation you had made prior to our arrival. We have fixed the issue and we will be reaching out to you via phone. We hope to have the opportunity to properly host you again in the future.
Stayed here on a family trip west. It’s quiet, clean, the front desk was very nice and helpful. Breakfast was surprisingly good. My kids ate a ton of eggs, and the waffles are always a bit. Will stay here again!
Only suggestion would be to caulk the tub - it was in desperate need of attention (Room 301)
Great place for much needed sleep!
The service was excellent and friendly, the room was perfect, it was a great day!
Standard good breakfast. Convenient for our road trip. Good, standard, predictable place to stay.
Stayed in 4 hotels that week. Most comfortable beds and best sleep i had all week! Breakfast was the best continental breakfasts ive had at any hotel!
Very clean and modern. The truck stop next door can be a bit noisy. The trailer court behind is sketchy but overall a good place to stay.
Friendly front desk staff! Made check in easy. Room was clean. Bed was a bit hard.
Room not ready
When we went to check in for our booking the room was not clean, we had arrived 45 minutes after check in time. The lady at the front desk was obviously frustrated and looked like she had been crying. We left and told her we would return later. She stated she would call to let us know when the room was ready (which never happened). Thankfully when I called at 745pm to check the room was finally clean so we could go to our room. The shower looked dirty and the diverter did not work as it should so there was half the water pressure to shower. It’s sad this is the nicest hotel in town and they don’t seem to have adequate staff.
Unusual overnighter
Asked for a king bed suite but was first given a handicapped room which we didn't take. Moved us to the first floor. Noisy people above us late and early. Think it may have been the cooks for the breakfast. Strange large room with unused space.
Thanks.
Hotels charged me for the room- then the actual hotel charged me.”we are not sure why” that’s all I got and the resolution I guess. Paid double for a room to be in it 6 hours.